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“Provided some needed rooms for a wedding party”

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Mia Reef Isla Mujeres
Ranked #7 of 38 Hotels in Isla Mujeres
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Provided some needed rooms for a wedding party”
Reviewed 10 January 2012

After filling-up another hotel for my wedding in January, 2012, we expanded and stayed at Avalon by reserving about 15 rooms for our guests. The staff at Avalon behaved wonderfully and treated us very well. Their response time for our questions (which were many) was unrivaled. Our guests were very satisfied with their stay at Avalon and would definitely come back.

Also, the Avalon beaches are great and provide unrivaled sunsets! Definitely consider Avalon in your stays at Isla! Thank you, Avalon!

  • Stayed January 2012, travelled with friends
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Helpful?
4 Thank Traveling_loco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Cass City, Michigan
Level Contributor
140 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 5 January 2012

We have a time share at Avalon Reef Club on the little island just off the coast of Cancun about 8 miles to the north east. We love it's laid back way of life. They serve a great breakfast which is at a very reasonable cost. You can relax on their beach under a grass hut or can snorkle like crazy in the water teaming with fish. Seen many small baracuda, sting rays as well as all the colorfull tropical fish in the waters.
On the island is a Swim with the Dolphin's which we did this year in June (2011) our daughter and our 13 year old grandson enjoyed it beyond words. What a once in a life time experience!
We do go regularly, but have found each time something wasn't working properly. I have to admit, it needs a lot of upkeep to get this piece of property up to date. I do wish management would do that and soon. Each time i'd call to ask for something, or to fix something we would get a response to our call or complaint. Sometimes it did take a little proding. :-(.

Room Tip: From the airport take a taxie or other arrangements can be made in advance with Avalon to the pier...
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  • Stayed June 2011, travelled with family
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Helpful?
3 Thank Georgia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laguna Beach, California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 January 2012

If you are thinking of staying here, read mine and the 3 or 4 reviews below me because we pretty much agree- the location of this hotel is superb, and the rooms are adequate, but this is a property that is on it's decline unless the owner starts to turn things around.

*The location: Beautiful views, private island located close to downtown, but not amongst the hustle and noise of downtown.

*The room: We had a studio villa. The room was very basic, but clean. We did not have the missing furniture or bedside lamps that others talk of, but we did have the hot water issue- you will get an okay temperature if you ONLY turn on the hot faucet part. And you will slowly run out if you plan on a long shower. The bed only had sheets, but we did get a blanket when we asked the front desk, and it only took about 10 minutes.

*The amenities: There really are not any "extras" here. DO NOT pay for all-inclusive or breakfast included plans. Walk downtown and experience top notch, great food. They ran out of beach towels, and we had to take some from a maid's cart that was left out, so there is an obvious shortage, both beach and room towels. They charge you for the coffee packets in the room. The property just could be SO much more than it is, and what you take away from staying here is just that: "Ah, what COULD be..."

So that said, it is an adequate place to stay, but I do not think the prices reflect the value you get. We were okay with the average-ness because of the fantastic location, and it felt safe and not very noisy in the studio villas.

Room Tip: We were in a Studio/Villa because those seem to have less issues.
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  • Stayed January 2012, travelled with friends
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Helpful?
4 Thank Brent W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Isla Mujeres hotels

Northern California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 January 2012

I have been a timeshare owner here for 9 years and every year we go it gets worse and worse. We have tried to find out what is going on but we only hear rumors, tax problems. We just came back from our trip on Dec. 17th 2011 and it is so sad at how the place is deteriorating. We paid and still pay really good money for this place. I absolutely love the location but the managment is not putting any money back into the property and hasn't for years even though we were promised they would fix all the problems. Our Villa was over by the Kings Bath which is very cool but the air conditioner didn't work, the fan didn't work,no bedside lamps makes reading an issue, the members services bar hour have been cut, the beds are so flippin hard it isn't even funny , it's like sleeping on a box spring seriously. The staff is wonderful considering whats going on there. We are really considering selling the timeshare and just renting a different Hotel on the Island. There are many much better than the Avalon...as long as you are on the Island you will have a great time. The North Beach is the bast area and it is so safe on the Island....go but just don't stay at the Avalon. P.S, the Members Guest Services Lady Sara Torez is geat and when we had issues she helped...really helped. So good luck, hope this helps.

Room Tip: Get a Villa on the Kings Bath side of the Resort, you get the sounds of the waves and an Ocean Breez...
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  • Stayed December 2011, travelled as a couple
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Helpful?
1 Thank timberskunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 January 2012

If you are looking for a quiete vacation away from the hustle of Cancun, this is the place for you. Located just steps from the Isla Mujeres markets, shops and restaurants. Ideal for the snorkeling enthousiast who can swim along the peer or the small reef all around the hotel. Renting a golf cart or a scooter will get you around the Island in no time. The breakfast buffet was delicious and had good variety. We stayed in the small condos or suites which were spacious, comfortable and clean. The kitchenet and fridge came in handy for chilling foods and beverages and the balconie had a beautifull sunset view. The property was well kept and the staff was friendly and helpfull (yes we did get a reading lamp upon asking).
It's definitely off the touristic path and not the party town.

Room Tip: Book the "suite" or "condo" which are more private and have balconies.
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  • Stayed December 2011, travelled as a couple
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Helpful?
3 Thank jcschubel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arctic Bay, Canada
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 1 January 2012

How about a small fridge in the room if I would of known this I would NOT of booked this hotel..No night light we have never been to a resort with NO night light??? How about some benches and or chairs out back to sit and listen to the ocean during the day or evening ?

The beach all though beautiful and the small bay by the bridge very nice for snorkeling it will not last this is not the hotels fault but a problem for Isla,,,Every day we were there for 2 weeks hundreds of day trippers mostly locals, after 11 am till 3pm are dropped off near the Avalon and all walk in the water with bags of crackers and feed the fish..I would not even go in the water when all these people arrived I told the wife it was one big toilet then. Good thing there is a current to wash all this trash out after the hundreds of people have left..I found many of pieces of glass snorkeling here..
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We bought the breakfast plan and thought it was a good deal it made for an easy start to the day but ate luch at the Na Balam across the bridge very nice food there at around $20.00 usd for 2 including 2 drinks and tip...And ate in town for dinner some very nice restarants there Picus being my favorite.

Nice beach chairs and umbellas on the property always felt safe and all employees were very friendly and helpful. Rooms were always very clean with new sheets and bedspread every day thank you to the maids who cleaned our room..

Bought some drinks at the resort store but found them way over priced...Resort Does Not include coffee in room or bottle water kinda cheap for the price we paid the management should look at some of these complaints serously..Also wi-fi is free all over the island but $15.00 a day?? here. Across the bridge at the Na Balam restarant where we ate for $20.00 usd a day for lunch free wi-fi so it basicly paid for a free lunch for us.

The resort gives out a paper and it's posted all over NO FOOD or Drinks Allowed at the pool or beach unless bought at the hotel..Small water 30 peso's ?? We bought a whole gallon just around the corner for 20 peso's..Come on if a customer is Paying $ 100.00 - $ 350.00 a day for a room let them chose where they will spend thier money.

Also NO Balcony's in standard rooms only in the very end units these are wonderful and I would stay in one of these any time..Nice kichen , jacuzzi on the balcony full living room these are beautiful.

We would and will return to Isla but not to this hotel until these issues are resolved.

Room Tip: Pay the extra for bungalows with balcony or end units in the main building...Standard room has no ba...
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  • Stayed December 2011, travelled as a couple
    • Value
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Helpful?
2 Thank jimmy_sea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 January 2012

The Avalon Reef is a dichotomy, but in the end its superior location is overcome by its incredibly poor guest management. We offer a fairly broad perspective as we rented four villa studio rooms for our extended family of eight.

The good. The small island connected to Isla Mujeres is beautiful. Surrounded by crystal-clear waters, with a constant refreshing breeze, it offers a bit of an oasis from the hustle and bustle of the nearby town, which is within easy walking distance. The main hotel and the villas create a strong foundation for an excellent resort. The opportunity is totally lost, however, by extremely poor management.

The bad. We had four rooms rented, so we were able to effectively compare everything that was missing and broken in each of the rooms. My son’s room was missing its refrigerator, microwave, blender, bed-side lamps and coffee machine. The safe was broken and the light bulbs for both the entryway and patio were burned out. Our room, which was next door, was missing its desk, side table, bedside lamps and the patio light bulb was burned out. The only lights that did work were two florescent bulbs that were literally screwed into bare sockets in the ceiling (no covers or shades), creating all the warmth of a laundromat. Our other two rooms were also missing various pieces of furniture, light bulbs, etc. All four rooms had only sheets on the beds, and only one of the rooms had a blanket in its closet. These villas are beautiful on the outside (except for the housekeeping cart that staff inexplicitly parked outside our villa’s front door for our entire 5-day stay), but the villas insides and their furnishings have all the charm of a small 1950s trailer home with missing and broken pieces. It’s mind-numbing that management tries to save a few dollars here and there and as a result turns a remarkable property into one that should be avoided. Frankly, I’ve never seen such contrasts in one location. Hopefully someday a new owner will invest a little money, hire decent management, and turn this place around. Until then, find someplace else to stay.

Side notes. The little town has many restaurants from which to choose. As a general rule, stay away from those in the hotels as you can get much better food at less cost elsewhere. An exception to this rule is Da Luisa in a hotel Casa Ixchel, which offered a fantastic meal and atmosphere. The restaurants on the town’s main drag (Hidalgo) are decent, but the barkers trying to “sell” you from the street are very annoying (we found the better places don’t need anyone trying to fast-talk potential customers). Olivia offered a great dinner and the Rooster was also very good, especially for breakfast. As for shopping, we didn’t see much of note on the island. A lot of tourist traps with t-shirts, etc. (once again with barkers doing their best to annoy everyone within shouting distance) but little of real value.

  • Stayed December 2011, travelled with family
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Helpful?
6 Thank BaxterK9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mia Reef Isla Mujeres

Property: Mia Reef Isla Mujeres
Address: Calle Zazil Ha s/n Int 7 | Islote Yunque, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Isla Mujeres
#5 On the Beach Hotel in Isla Mujeres
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Mia Reef Isla Mujeres 3.5*
Number of rooms: 156
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Also Known As:
Avalon Reef Club Isla Mujeres Hotel Isla Mujeres
Avalon Reef Isla Mujeres
Avalon Club Reef
Isla Mujeres Avalon Reef

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