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“Nice and relaxing”

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Mia Reef Isla Mujeres
Ranked #7 of 38 Hotels in Isla Mujeres
Baxter, Minnesota
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Nice and relaxing”
5 of 5 bubbles Reviewed 4 May 2012

We stayed at the Avalon Reef Club January 7th - 14th. After some of the reviews I read I was slightly hesitant to go here but all fears were short lived upon our arrival. The front desk was helpful and friendly. We had booked a one bedroom villa but ended up staying in the tower in an upgraded room. We travel with our adult disabled daughter and they had no floor level villas available. Our upgraded room was super!! Two bedrooms with 3 baths a small living area with a couch, chairs and end tables and limited kitchen with a smaller full fridge/freezer, kitchen sink, coffee maker, blender and toaster. The best part was the huge balcony with an awesome view of both sides of the water and a jacuzzi. The buildings are being maintained well now as they are trying to improve greatly. The food at the restaurants was good especially the buffet breakfast. Room service was prompt and efficient even when just asking for ice. The staff on the beach was right on the money with service. The beach is great for families with young children as it is crystal clear with shallow waters. As far as the water issues we read about in some reviews we talked to some locals there and found out that all their water is piped in from Cancun and when there is an issue with the lines the whole island can be without water. The showers had decent pressure and were warm no matter what time of day you showered. It is not a five star hotel if that is what you are looking for. But if you are looking for a down to earth, quaint, comfortable vacation it is a very nice place and we truly enjoyed our stay

  • Stayed January 2012, travelled with family
    • Value
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Helpful?
10 Thank rettangel1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoAlarcon, Manager at Mia Reef Isla Mujeres, responded to this review, 31 August 2012
Dear Valued Guest,

We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.

It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel.

We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.

yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,009 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (476)
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ct
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 1 May 2012

Let me start by saying that we stayed in a 1 bedroom villa. What you essentially get is 2 rooms. They are the same size and the "bedroom" is the studio (bed, bath, kitchenette) they rent and the living room is a separate adjoining room that has a large sofa, table for 4, and a 2nd kitchenette. I use the term kitchenette loosely because they each come with a mini fridge, mini coffee pot, and microwave. They do not include any dishes, glasses, utensils, paper towels, soap, etc. To me, these are essential parts of a kitchen. You can get them, but as I found out after back dinner to our room, you need to "request" them. And the person who you can magically bring you these items was not working when we arrived on Sunday, so we had to eat grilled fish and caesar salad with our fingers. I asked to be compensated with a dinner and believed that I had been told I would, but when I asked about it the next day the woman (who was the same one that I thought had said yes) told me I could buy the meal plan not get a meal. We did receive the items we requested after making several requests-they brought a couple plates once, a couple plates again, 2 sets of silverware...they came in spurts. There was also black mold on the couch that they covered with a sheet for my son. I asked about switching rooms and they showed me a studio (we were in a 1 bedroom) and then showed me an empty 2 bedroom unit in the main building, but would not move us there unless we paid more money which we were not willing to do. FYI the 2 bedroom units in the main building look nice (still no dishes without requesting), but they are essentially 3 rooms with separate doors connected by a hallway which you exit through another door. This main door does not have a dead bolt which I was not comfortable with. So now that I've finished telling the bad things, here are the good. The bartenders at Kelly's Bar are so friendly and helpful. The front desk staff is helpful. All of the housekeeping and maintenance workers are friendly and helpful. The grounds are lovely even thought the buildings are deteriorating. King's Bath is nice. The locations is nice, but a bit farther out of town than I anticipated. We ended up renting a golf cart and just drove to the part of Hidalgo by Ixchel and walked from there. The kids were much happier. Maintenance issues other than the mold were addressed quickly. The pool area is small but nice and my son called the chairs in the pool a piece of heaven.

Room Tip: Choose the villas by King's Bath and have a list of kitchen items ready to hand them when you ge...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank ourarubafamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarasota, FL
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 24 April 2012

The hotel is in an incredible location. Surrounded by azul, clear waters, gently lapping waves and smooth breezes, it is the picture of tranquility. The hotel seems to be winding down due to slower economic times. The rooms are very simple, but ours was clean and suited us. We switched to a room with 2 double beds versus a king to avoid watching the workers outside our window as well as to have a view of the beach. The staff was helpful and very accommodating. The wifi was no bueno. We asked for a refund and got it. It is very spotty service. We ended up going into town to use it at the restaurants. Overall, we enjoyed the hotel and would visit again.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
11 Thank SiestaBeachGirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 21 April 2012

The rooms don't have air conditioners just cool fan blowers. The windows dont open fully and the shower water did not drain. Also they charge nine dollars for an hour of internet. We asked to change rooms to one that does have ac and they simply gave me another room with the same fan cooler which does not even cool

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank segalt8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Isla Mujeres hotels

Dewey, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 19 April 2012

Island is fabulous. Very clean, safe, friendly and beautiful. The resort reviews are all accurate but after a couple of days it just felt like home. Wonderful food and atmosphere down at the market place. Loved Fayne's for great service, food and prices. Rented golf carts and scooters a couple of days. Best snorkeling on the island is at the King's bath at the Avalon. Lots of taxis to take you anywhere you desire.

Room Tip: We had beach side in the tower on the 5th floor. Watch the sunrise outside your door in the am and t...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank Rstaske
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Bay Area
Level Contributor
381 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
2 of 5 bubbles Reviewed 9 April 2012

The location could not be better with the lagoon and frigate birds hovering above. What I also liked were friendly staff and margaritas at Kelly's bar.

The downside are the rooms which are rudimentary, the towels showed signs of previous users; what really got me was the extortionate charge for WiFi: 15 USD for 1 hour! This in the era where all hotel chains have opted for free WiFi which really has become a necessity, like running water. I don;t care about TV in the room, but if I can;t get online the hotel does not deserve 3, let alone 4, stars.

We al went to Cafe Macagua for the Wifi and the espresso - which I recommend.

Room Tip: My room faced the lagoon - i recommend you ask them for the ones with the ocean view. The rooms in...
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cuckatoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Depew,Ny
Level Contributor
68 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 7 April 2012

This is an older property but in great condition! The location is unbeatable on it's own island! The lagoon is full of all types of fish so make sure to take snorkel mask or just cheap pair of swim goggles-fish love cracker crumbs! The pool is small but the beach area is wonderful. It's just a short 10 min walk to the downtown with streets full of shops and all kinds of restaurants with outdoor dining. The island is very safe and friendly. The are many restaurants owned by fisherman right on the beach serving the freshest seafood you can get at unbeatable prices! The room we had was small but adequate, no balcony but a huge picture window that opened to let in the wonderful sea air. The are bigger studio rooms with balconies but they were full. The staff was outstanding! Grounds and rooms were well kept and clean.

  • Stayed December 2011, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
14 Thank sabrar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mia Reef Isla Mujeres

Property: Mia Reef Isla Mujeres
Address: Calle Zazil Ha s/n Int 7 | Islote Yunque, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Isla Mujeres
#5 On the Beach Hotel in Isla Mujeres
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Mia Reef Isla Mujeres 3.5*
Number of rooms: 156
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Also Known As:
Avalon Reef Club Isla Mujeres Hotel Isla Mujeres
Avalon Reef Isla Mujeres
Avalon Club Reef
Isla Mujeres Avalon Reef

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