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“Great stay; despite the construction.”

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Mia Reef Isla Mujeres
Ranked #6 of 37 Hotels in Isla Mujeres
Reviewed 10 August 2014

I stayed at Mia Reef for 6 days in August, and I had a great experience. The hotel portion of the resort is under construction and it seems like they have a long way to go for completion. The location is amazing! We stayed in the condo style rooms towards the rear and our room looked right out on to the King's Bath. My relative has a time share there, so the stay was slighly cheaper for us. I enjoyed my time there, despite the construction and noise. I could see why someone seeking serene peace and quiet would be disappointed but I am a very laid back traveler so I have no complaints. Our AC worked great, and the room/closet was very spacious. The water in the shower was not hot, but after a day out in the sun the cool shower was pleasant. The pool was also a pleasant spot to relax.

  • Stayed: August 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
4  Thank paige_klein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServicesPR, Director de Relaciones Públicas at Mia Reef Isla Mujeres, responded to this reviewResponded 12 August 2014

Dear guest,
we thank you for taking the time to share your experience with us.
As well mentioned we are still working but is for making our facilities better for your service. Thank you for helping us by giving us your toughts on our place.
Regards,

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981 - 987 of 2,305 reviews

Reviewed 9 August 2014

Just got back from a 5 day stay at the Mia Reef on Isla Mujeres. The hotel has a perfect location but other thanthat this hotel completely misrepresents itself on all websites. The entire "tower" hotel is completely closed down under total reconstruction. There are workers present using jackhammers until at least 11pm every night so relaxing outide on one of the amaxing hammock beds is not so relaxing. They are careful to not show this in photos. The entire Caribbean side is missing all windows and doors. We weren't allowed anywhere inside it. My family of 4 was put in a small studio room on the other side of the property in the small 2 story buildings. We had 2 full size beds that were a bit on the small side for 2 people in each but the matresses were at least on the newer side and comfortable. The room was not what I booked but was good enough considering we were not in it very much. The hotel advertises as having 2 restaurants, one being a buffet and one a fine mexican restaurant with a menu. The only restaurant is a tiny buffet with no menu to order from. I am not picky but the food was terrible. The staff left the same food out for hours. The "hot food" only held 6 to 8 dishes that didn't even go together and were always cold. My kids would rarely eat anything. We were told we could order one room service meal per day per person between 11 and 7. They wouln't give us a menu but said we could order pizza, hamburgers and hotdogs. When we tried to order something our kids would actually eat we were told we could only order between 11pm and 7am. Obviously my 6 and 7 year old sleep during those hours. The one and only bar opened at a different time every day, sometime between 10:30 and noon and closed at 10pm. Most of the staff seemed completely annoyed if you asked for anything. Nothing that the hotel advertises even exists. No welcome drink, fitness center, yoga, nightly activities, kids club or gift shop. They should not be allowed to advertise as they do. The location is amazing and there are so many restaurants on the island to try. We had an amazing time after just accepting that we had to go into town to eat. So after paying for all inclusive we spent a significant amount of money on dining out. Do not pay for all inclusive.

Room Tip: The only wifi is in the bar or office
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  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
9  Thank jennifer m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServicesPR, Public Relations Manager at Mia Reef Isla Mujeres, responded to this reviewResponded 13 August 2014

Dear guest,
thank you for your feedback.

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Reviewed 6 August 2014

We are currently staying at the mia reef and have experienced a multitude of disappointments! We purchased the all inclusive plan which is a joke. The website states 2 restaurants not true. They advertise a menu to choose from along with the buffet on the internet. No one offers a menu you have to debate that there even is one. All staff tell you the rules have changed. One day you can be served a drink at the bar at 11 the next day they tell you 1130. The staff are rude and extremely unaccommodating. Anything that is offered as all inclusive you have to argue with them to get. We were told to go to a different hotel to rent a golf cart and given directions to town to buy snorkels if we wanted them. Our room is crawling with ants and there is no warm water. We don't complain but this stay has been ridiculous. The construction is going on daily. There is not nightly entertainment. There's not a gym or gift shop. The volleyball net in the pool is torn and falling down. If they offered us airfare and a free stay we wouldn't want it. We read the neg reviews but gave them the benefit of the doubt and that was a mistake. As I write this we are listening to a jackhammer in the background not fun upbeat music expected on a tropical vacation.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank Jandjweisz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServicesPR, Director de Relaciones Públicas at Mia Reef Isla Mujeres, responded to this reviewResponded 12 August 2014

Dear guest
we are sorry for not fullfilling your expectations regarding the vacation at the Reef Isla Mujeres.
We still thank you for taking the time to help us improve by giving us your feedback about your experience.
thanks for your comments. Regards,

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Reviewed 27 July 2014

We stayed at mia for two nights and we really didnt like it.
Mia has the best location and beaches in isla- and thats it!
The room was dirty, the floor tiles were broken, there was rust in the shower and in the sink.
Instade of a blaket we got sheets to cover. The room sayes there is a safe- dont fall for that, its a tiny tin box that is no way near a safe. the food was terrible and the service was slow and not pleasnt. There is no service at the beach and the beach beds are uncomfortable and some are broken.
The bar has a very small veriety of alcohol to choose from and getting the dring would cost you a lot of waiting time with a sour face from the bartender.
If you wish to have a wi-fi you have to seat at the reception.
To sum things up- stay at another hotel like we did after running away from mia and walk 5 minuts to its beaches.

  • Stayed: July 2014
    • Value
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5  Thank travelerallthetime1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServicesPR, Director de Relaciones Públicas at Mia Reef Isla Mujeres, responded to this reviewResponded 29 July 2014

Thanks for your comments

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Reviewed 21 July 2014

We stayed at Mia Reef for 1 week in a Villa studio. There was a wedding going on and the lobby was crowded with wedding guests. That said, check-in was fast; the staff were polite and helpful in answering all our questions. Our studio was in a villa on the ocean side....fantastic view! The resort recently changed owners and there was construction going on. It was obvious that the new owners were making many improvements but there was still much to be done. We could see that the unit had new furnishings, Flat screen TV and mattress. The mini-kitchen was tiny with minimal counter space. We had only what we needed, just 2 of everything. We ate breakfast and snacks in the unit. Having the mini-fridge and microwave was great! The bathroom was old and really needed to be updated. Even though it just cleaned it still looked dirty. Time to re-do them!! We were given just 2 towels, 1 wash cloth. Thank goodness we had our own beach towels! Loved our small covered patio, it two lounges and a small table. The AC unit was to one side of the patio. It was somewhat rusty, mostly from saltwater exposure.
We did not do the all inclusive and only ate 1-2 meals there. Food was average. Bottled water had to be bought and really could add up so we bought our own at a local market. The best thing about Mia Reef is the location and the staff! It was easy walk to town and many great restaurants & bars.The beaches were clean, chairs, umbrellas and lounges new. The water clear and calm. Staff were available to move lounges and umbrellas as the sun shifted, service always with a smile.
The Mia Reef is in transition and will get better with time. We would go back again.

Room Tip: Try to get a room in the villas.
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  • Stayed: May 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank PeterLindaK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServicesPR, Director de Relaciones Públicas at Mia Reef Isla Mujeres, responded to this reviewResponded 23 July 2014

Dear Guest, Thank you for your comments, we sure hope to have you some day soon.

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Reviewed 21 July 2014

If you want a peaceful, beautiful spot to enjoy Mexico, Isla Mujeres is what you are looking for. And if you are looking for the best views on the island, the Mia Reef resort is where you need to stay. We just returned from our second stay at the resort and I must say that there have been a lot of great improvements since ownership changed over from the Avalon. The beds are comfortable, the staff is VERY polite and friendly, and the food in the restaurant is much better. We were upgraded into the condos due to the construction in the main building. We'll never stay anywhere but the condos at the Mia Reef again. They were beautiful and comfortable. The private beaches and snorkeling on the reef are fantastic. Town is a very short walk across the bridge. You can enjoy the restaurants, bars and bands in town, then return to the Mia for some quiet rest and relaxation. It's perfect!

My one complaint was the coffee. You get a packet the first day, but not after that. The restaurant does not open until 7 AM, and room service does not have coffee. So there's no way to enjoy a Caribbean sunrise with a cup of coffee, and that's tragic! My advice is to buy a bag of coffee and some filters at the store when you arrive so you'll have morning coffee for the rest of your stay. Either that or sleep in past 7!

Room Tip: All the rooms have great views, but I'd choose the Caribbean side for the best views and sound o...
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  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServicesPR, Public Relations Manager at Mia Reef Isla Mujeres, responded to this reviewResponded 21 July 2014

Dear guest,
thanks for your comments!! the coffee thing its really important you will make sure to take this under consideration of course! Please come back soon to Isla Mujeres

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Reviewed 16 July 2014

Well me and my BFF came we love the water and the wonderful view.. Got to resort they upgraded us and gave us two rooms instead of one because of no hot water on the resort.. which was kind of okay because it was so hot but I do you like to take hot showers even if its hot.. great place to go snorkeling not enough activity on the actual resort so if you come for peace and quiet and relaxation that's what you are going to get but they don't offer a lot of things on the resort.. the food was horrible I didn't care for the breakfast nor the lunch we didn't even eat dinner on the resort we wind up going out a lot to eat which was amazing... yes I would go back just because the price was great the view and water was beautiful you can always go visit other places for the day but to come back to a wonderful view .. I'm not a big drinker but there alcohol sup and they stop serving alcohol at 1030 at night and they don't start serving it until 11:30 in the morning for those who like to drinks

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank tmwoodson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServicesPR, Public Relations Manager at Mia Reef Isla Mujeres, responded to this reviewResponded 21 July 2014

Dear guest,
thanks for your review. Its always a joy to read fresh new comments that will help us on our services. Please let us know when you will return, we will be happy to welcome you again.

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Additional Information about Mia Reef Isla Mujeres

Address: Calle Zazil Ha s/n Int 7 | Islote Yunque, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Isla Mujeres
#3 Top resorts Hotel in Isla Mujeres
#4 Luxury Hotel in Isla Mujeres
#5 On the Beach Hotel in Isla Mujeres
Price Range: £147 - £415 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mia Reef Isla Mujeres 4*
Number of rooms: 156
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Also Known As:
Avalon Reef Club Isla Mujeres Hotel Isla Mujeres
Avalon Reef Isla Mujeres
Avalon Club Reef
Isla Mujeres Avalon Reef

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