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Hotel Secreto
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Reviews (376)
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All reviewscontinental breakfastplaya nortewarm croissantsboutique hotelhighly recommend hotelpool areaminute walkfourth floorsecluded beachevery morningour honeymoonroom hotelthe main dragbeautiful poolno elevatorentire staywater pressure
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116 - 121 of 376 reviews
Reviewed 3 February 2014

A friend and I spent a lovely week at the Hotel Secreto. The lobby and bar area as you enter are so beautifully decorated. The staff warmly greets you when you arrive. The views are breathtaking as all the rooms face the Gulf.
First off there are just 12 rooms, we stayed on the 4th floor..word of warning there is no elevator.. one of the staff gladly carried our luggage up to the room. I would suggest a room on a lower floor for less money. The beds are comfortable. The bathroom lighting is very poor.. the room is comfortable and most simply decoarated. There is a bed on the outdoor deck which has sheets and pillows with a wonderful view!
The service at this hotel is some of the best I have ever experienced and made our time there excellent.
The breakfast offered each morning was simple and most delicious.. it is not available until 8 or after and is brought to you by one of the staff.
There are no coffee pots in the rooms.
I loved being able to walk a short distance to town each day.
When you look at the website of the pictures the rooms are exactly what you see there.
If you are looking for a quiet place with a nearly private beach andbreathtaking views this is it!

  • Stayed: January 2014, travelled as a couple
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1  Thank Irene L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2014

If I would have paid $165 a night, then this would be a 5 star review. Unfortunately, at $289 I was extremely disappointed.

Pros:
Location. Loved being only a block away from the main drag.

Friendly, english speaking, staff. There was always someone available to speak to at the front desk. They were helpful with restaurant and tour recommendations.

Morning coffee and tea delivered to your room every morning.

Great Wi-fi in every room. It was nice not having to use a communal space like most hotels on the island.

Comfortable beds and nice sheets

Cons:
What used to be a jacuzzi is now a children's pool. Apparently, the hotel wouldn't go through the hassle of fixing the jacuzzi when it broke, so, this was their solution. Pretty lame.

The hotel needs a facelift. The windows were dirty, and the overall aesthetic was bare bones and depressing.

The beach in front of the hotel isn't swimmable, too rocky.

At a different price point I would return and recommend to friends. But you can find hotels with similar amenities for well under $200 a night.

  • Stayed: January 2014, travelled as a couple
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4  Thank zoedogminneapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2014

My sister and I were very excited with the possibility to spend two wonderful relaxing nights at this hotel during a business trip in Isla. As we enter the lobby we were happy to see a nice lobby with comfy white sofas, we were greeted by a nice gentleman who served us a mimosa. This hotel is NOT Rome's Lord Byron hotel. As we were entering our room # 2 we almost chocked with the smell of fabreeze and mentioned that to the guy who showed us our room he told us not to worry the smell will go away soon, we should have known something was not right if a room has to be showered with fabreezy. When we came back from town it was late and we noticed a very strong mildew smell all over the room we tried to go to bed, the bed is very hard, the pillows were even harder the mattress cover was underneath the duvet so we undid the bed and tried to sleep without the moldy smelly sheets, at the end we took all the sheets off the bed and sleep on our bathrobes and on top of bath towels, those were the only items that didn't have the mold smell. The shower is just as moldy as the rest of the room, mold all over the floors and walls. The room is large with a sofa and two chairs, the bathroom is ordinary and the hotel provides some cheap toiletries. The hotel provides continental breakfast: Cellophane covered fruit plate with some store bought packages croissants and tepid coffee. This hotel has a tremendous potential, the employees have a great service atttitude, we asked the front desk to have our bedding changed, the A/C filter cleaned to check the room poolside door checked, they provided a Iphone plug, this was done when we asked for, however the smell and mold continued. We left wondering how long this hotel will stay in business, we left thinking
Total Paid: USD 616.42
Way too much money for what we got: We won't recommend this hotel to anyone

Room Tip: Stay somewhere else or check current reviews
  • Stayed: January 2014, travelled on business
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4  Thank traveldeworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2014 via mobile

Really enjoyed out 5 night stay just after Christmas at Hotel Secreto. We were on the 4th floor. Great views and loved the outdoor deck with bed. Big room and glass shower were great. Staff was very friendly and helpful. The only reason why I don't give the hotel a 5 rating is for a few small detail. For one, the shower water pressure was really very weak. The pool was really cool but the water really cold. Rather than fixing the hot tub which appears to have broken some time ago they've now called it the Children's pool.

With all of that said we really enjoyed our stay and would definitely recommend.

Stayed: December 2013, travelled as a couple
1  Thank 697SteveC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2013

I just finished spending Christmas week in the Hotel Secreto. Hotel Secreto is unique on Isla Mujeres in that it’s very quiet and secluded. There’s no swim up bar in the pool, or even music, which was perfect for me. If you’re looking for somewhere with a great view of the Caribbean and away from the noise and commotion of the rest of the island, but close enough to easily walk to the beach and restaurants, this is the place for you.

Pros:
-quiet
-no music
-nice pool
-friendly staff
-continental breakfast included with the room
-large balcony with a bed on it

Cons:
-Noisy air conditioner rattles making it hard to sleep at night
-Internet doesn’t work a lot of the time.
-Bed legs were broken

Room Tip: Don’t get the first floor rooms. The balcony opens up onto the pool deck so not much privacy.
  • Stayed: December 2013, travelled as a couple
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Thank eweb101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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