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Hotel Secreto
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Reviews (376)
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All reviewscontinental breakfastplaya nortewarm croissantsboutique hotelhighly recommend hotelpool areaminute walkfourth floorsecluded beachevery morningour honeymoonroom hotelthe main dragbeautiful poolno elevatorentire staywater pressure
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Reviewed 12 May 2014

We just returned from our honeymoon at Hotel Secreto. The hotel is small, chic, and very private- perfect for the quiet honeymoon we were looking for. The decor and design in very European looking- a definite "hip" factor. Never more than two people out at the pool- and most the time there were none. The beach is not the best for swimming due to rocks- however, it makes it all the more picturesque from your balcony (imagine the waves crashing upon the rocks). And there is a fantastic beach right around the corner for swimming. We enjoyed the breakfast every morning and found the service attentive. They scheduled a golf cart rental for us as well as in-room massages. The only con I would say is that the overall ambiance of the hotel screams adult-only, however there were children (only one during our stay). Not an issue- but some might find it surprising as we did.

Stayed: May 2014, travelled as a couple
5  Thank Katie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

If you really need a break THIS is the place. Just 12 rooms, an enormous bed (firm but with a nice and fluffy mattres cover), a wonderful view of the ocean, delicious breakfast (fruit, bread & butter) and a nice pool. The service is very kind and helpful. And the best part is that you´re only 3 blocks away from Playa Norte, the most beautiful beach I´ve ever been in.

The cons: there´s no restaurant. There´s nothing else to do but relax and enjoy the view. The beach in front of the hotel is not a good one (it´s full of rocks and is open sea), but everything is close. I´ll definitely be back.

  • Stayed: March 2014, travelled solo
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3  Thank Carolina E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2014

We just returned from 7 nights at Hotel Secreto and wish we were still there! This was our 4th stay at the hotel, and we are already getting dates figured out for August. It seems like each time we return it just gets better. Omar, Rogelio, Victor & Jose go above and beyond to make our stay absolutely fabulous! From the second we arrive, it feels like we are guests at a private beach house. We love experiencing the activity of the island each day and night, and then returning to the soothing enviroment of Hotel Secreto...the best of both worlds. The location of the hotel is perfect; so very close to Playa Norte and Hidalgo. We have stayed right on Playa Norte and while the view is amazing, there is something special about the crashing waves of Half Moon Beach as well. Watching the waves from the deep end of the pool while sipping one of Victor's fantastic cocktails after a day on Playa Norte is absolute bliss!

We usually stay in one of the 4th floor rooms and seriously have no complaints! The bed is so comfortable and the linens are so clean. We have never had any issues with wifi, water pressure or the air conditioner not working that some of the other reviewers have mentioned. The room at Hotel Secreto is one of the best in all of the places we have stayed on the entire Yucatan Peninsula...it is just that good!

Hotel Secreto is the place we dream about when there is 2 feet of snow on the ground and daily life becomes hectic. We can't wait for our return in August! El hotel que tiene un pedazo de nuestro corazon!!!

  • Stayed: April 2014, travelled as a couple
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1  Thank LolainBend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2014

While the main focus of our trip was getting out in the water to swim with whale sharks, the comfort and exceptional service offered by Hotel Secreto made the entire vacation a pleasant and memorable one! Our kids (9 and 14 at the time) enjoyed it as much as my husband and I did!

  • Stayed: July 2013, travelled with family
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1  Thank Heather R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2014

We just stayed at Hotel Secreto for five night in early March. We had an amazing vacation and enjoyed the staff, location and the vibe. It is a few blocks from the main shopping/restaurant area and a couple of blocks from Playa Norte. The staff is helpful, friendly and always available. The rooms were comfortable and the views/balconies were great.

There are a couple of things that you should know... On the website, they tout the 50 best new hotels and other claims. These must have been awarded 5+ years ago. We just kept continually saying how the place had the potential to be AMAZING, but had a lot of small misses. Did it ruin the vacation? No. But you could tell the place had seen better days. Some examples:

- The pool and hot tub - the heater used to work I was told, but hasn't been working for a while. The hot tub is now labeled a kids pool. Throughout the pool, there are a lot of tiles missing or poorly fixed. Even the deck had loose boards that should be fixed.

- The furniture on the balcony - ours had definitely seen better days. Whether it was the "bed" which was overly weathered (ask them to put sheets on it!!) or the chairs which some rooms had cushions, other didn't... they were beaten up. My chair separated at the joints when I sat on it.

- The hallways and rooms - a lot of deodorizer, or cleaning agents. After a couple of days we were numb to it, but definitely a strong odor. Not sure what they were trying to cover.

- Bathroom - The shower head had some mold on it. Our toilet seat was broken and I had to go in and fix the toilet from running continuously a few times.

- And a lot of other little things that just seemed to be lacking attention.

Finally, they don't have food at the place. They make a breakfast (same thing every day for five days) and will happily order food for you, but a bit of a miss, especially when eating and drinking at the pool would really make it amazing.

If the owner would invest in the property, it could easily be a primo place to stay. And I'll be honest, we'd consider coming back, so it wasn't a make or break thing, but it definitely isn't the boutique hotel that it could be, or was when it received all the kudos. But it is a great setting to get away.

Room Tip: Go for the higher rooms - Floor 3/4
  • Stayed: March 2014, travelled as a couple
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5  Thank WanderingJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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