Let me begin by saying, I'm not an avid reviewer. I usually only use Trip Advisor to find hotels I want to stay at, but not really to follow up with my take on them. I know, shame, shame, shame.
That said, as soon as my husband and I walked into Hotel Secreto, I knew that I couldn't not share our experience. First, we were greeted with mimosas, as we were checking in, and the news that we would be receiving a reduced rate during our stay. (Mind you, we'd signed a contract that locked our initial rate in, when we made our reservation, so they were under no obligation to give us better pricing, but did nonetheless.)
Next, we checked in and were happy to find a clean, well-stocked room. There's a mini fridge with drinks and enough extra space to store a handful of snacks, a lounge area and a daybed outside, not to mention free wi-fi. If you stay in one of the newest suites (on the top floor), there's a glass shower that divides the bedroom from the bathroom. (Apparently, there are no secrets in Secreto.) Beyond the room there's also a great pool area, hot tub and gym that we took advantage of, as well as a great breakfast that was always delivered very promptly in the AM.
I do have to take a minute to brag on the staff. They were extremely friendly and personable—always ready to give restaurant recommendations, help set up tours and call taxis when we needed them. One evening we also called down for drinks from the bar and half an hour later the drinks arrived. Normally, most people would be annoyed that it took so long, but turns out, the bar had been closed for an hour and the hotel didn't have the ingredients to make the drink, so they sent one of the staff to the store to get it, without ever breathing a word about the inconvenience to us. (The only reason we knew was the next day we noticed the bar hours and asked about it.)
Overall, we had a tremendous time and a very relaxing stay. If I had to share any criticism, I would say that the pillow topper on the bed was a little lumpy (Not enough to prevent us from sleeping well.) and the TV only offered a handful of English-speaking channels (Hello! It's Mexico, so that's to be expected.) Other than that, I would highly recommend it and would definitely stay there again.
- Official Description (provided by the hotel):
- Conde Nast Traveler's 50 Best New Hotels in the World. Hotel Secreto is a sleek nine-room hideaway - Santorini-meets-Schrager style. Constantly upgrading, the hotel was renovated in 2005 to include a 20 meter lap pool and an all junior suite lay-out. Designed by an award-winning architect, the hotel looks more like a slick private beach house. Modern touches such as WI-FI and pre-loaded iPods are part of an enhanced poolside service. ... more less
- Reservation Options:
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- Also Known As:
- Secreto Hotel Isla Mujeres
- Secreto Isla Mujeres