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“Great hotel, with Spectacular Staff”
Review of Hotel Las Palmas

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Hotel Las Palmas
Ranked #11 of 38 Hotels in Isla Mujeres
Certificate of Excellence
New York City, New York
Level Contributor
2 reviews
“Great hotel, with Spectacular Staff”
Reviewed 7 May 2012

We had the best experience at Hotel Las Palmas! The staff went above and beyond to make it a great trip. They helped us find a boat to go deep sea fishing, they helped with making reservations, and were always kind. We had the second floor balcony room, and it was clean, comfortable, and roomy. There are beautiful wood doors with unique accents throughout the hotel. The rooftop, was fantastic. It was a great meeting place for the group of us to gather and cook great meals in the outdoor kitchen. They have a nice dipping pool on the roof as well, which was great for cooling down a bit in the hot sun. We plan on coming back next year, and we will be staying at Hotel Las Palmas.

Room Tip: Our friends stayed in the penthouse on the roof, and it was beautiful... We had the balcony room, an...
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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283 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Massachusetts
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 April 2012

Let me first say that the owners are very nice and were there to meet all our needs. The rooms and public areas were clean and comfortable for the most part. We had a few small glitches in our room but never bothered to report them we were so busy beaching, eating, and enjoy Isla...lightbulbs out, broken screen, air conditioner drip. Like I said, they were small annoyances that we never reported as I'm sure Kate or Safari would have made sure they were fixed or replaced as needed if they knew so it's almost not fair to mention it here.

We had what I think was the best room in the house, second floor left with a "private" balcony as seen from the street. We were very happy that the room was available a day early when we showed up unexpectedly, but we were prepared to take any room for the one night. Lucky! Honestly, after seeing the other rooms, I'd have to say that I would only stay again given the same room. Now...that's just me. I guess I like more privacy than a courtyard room provides. Ditto for the common areas. Just not my piece of cake but I can see where some people (I know many of my friends) would love the set-up at Hotel Las Palmas.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank capiegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 April 2012

We started our first trip to Isla with a 5 night stay at Hotel Las Palmas. Kate and Safari welcomed us warmly and gave us a tour of the entire hotel, from the main floor courtyard filled with plants and palms to the living room filled with sofas, chairs, books and internet. The second floor has a shaded area for relaxing complete with tables, chairs sofas and hammocks. Then up to the rooftop where we had use of a full outdoor kitchen, coffee bar, cool pool, tables, chairs, loungers and a sunbed.

The atmosphere here reminds me of my travelling days years ago, sort of an upscale backpackers lodge. We met many different people here, played cards and shared stories. However, if you're looking for privacy there is enough room for that as well.

The coffee bar was great, 10 pesos on the honor system, as was the fridge in the courtyard filled with cold drinks and chocolate bars. The local market was across the street and we tried 3 of the 4 loncherias, enjoyed the fresh squeezed juice, and bought groceries for a couple meals.

Our room was cozy with 2 comfortable double beds, a little tight for 4 people but we were only in there to sleep. We spent most of our time at the hotel on the roof or lounging in the shade. The water pressure was good and there was plenty of hot water.

The location was close to everything, the beach, the market, shops and restaurants.

Overall we loved this place and had a great time here. There were hugs all around when we left. Thanks Kate and Safari... we'll be back!!!

  • Stayed March 2012, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Kelly N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston, Canada
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 March 2012

Hotel Las Palmas is the perfect home away from home. The owners (Kate and Safari) greeted us with open arms and made us feel very comfortable. We received a tour of the new community kitchen on the rooftop terrace that has more appliances than our kitchen at home.
Our room was super clean and no shortage of showering hot water during any time of the day. Each room is equipped with a small bar fridge, ceiling fan, and air conditionning. The entire atmosphere in this hotel is so relaxing. You can suntan on the rooftop or relax in the pool, or sit in the shade and watch the island pass you by under any of the shady areas on the first, second, or rooftop. For those of you are "chatty Kathy's" and want to socialize there is plenty of that during the many "happy hours" on the rooftop, but if you want a quiet, lazy holiday the hotel is big enough for that as well.
We have been to Isla on several occasions and as a rule we never stay at the same hotel twice, but after experiencing Las Palmas we have already booked our December stay with this lovely hotel/guest house.
We look forward to seeing Kate, Safari, Dania, Francesco, Cochito, and hopefully Ken and the girls during our next stay.

Room Tip: We preferred the second floor, but to each his/her own.
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  • Stayed March 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Schatzel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas, United States
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 March 2012

safari and the gang are so great, i haven't been in years, but i still think of these guys all the time. the hotel makes you feel like home from the moment you arrive until the moment you leave. very close to everywhere you wanna be. 2 blocks away from one of the most amazing beaches anywhere. love this place.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Adam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amherst,MA
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 March 2012

I had just spent 2 days at a "luxury" B and B on Isla and it was great....wanted to try a new place. Loved this place! If you want a laid-back atmosphere, lots of friendly people and a great location ( right across from the market), look no more. If you want fancy stuff, go elsewhere.
Rooms are nice, beds comfortable. Beach towels and yoga mats available.... roof kitchen/outside area with chairs and a "cool" tub.
I will be back.

Room Tip: 2nd floor for a better room.
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Stayed March 2012, travelled with family
Helpful?
1 Thank Shelley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 24 March 2012

I have just returned from a wonderful trip to Isla Mujeres. My adventure included a stay at 3 different hotels on the island, and by far Hotel Las Palmas was the most welcoming, fun & relaxing place that I stayed.
The roof top deck is spacious, and includes an outdoor kitchen where guests gather over morning coffee, chatting, laughing & becoming friends. There are many lounging options from tables & chairs overlooking the lively street below to a custom made soaking pool!
The first floor has a courtyard with beautiful greenery that create intimate spaces to read & relax, with a fresh water cooler a frig with soda & chocolate, and a nice library.
Kate, her daughter Safari & little Dania are the onsite owners, and have a lovely way about them that cause you to instantly relax, and be present in the moment. The rooms have special touches, excellent water pressure, and of course the beds are so comfortable (by far the best nights sleep), with mosquito netting and crisp sheets.
The beach is so close, restaurants are abundant & very good +++, you can walk to shops of all kinds, book snorkeling trips & check the internet easily while enjoying the leisurely pace.
Hotel Las Palmas is one of those rare places that you dream about finding...and know that you will return to, over & over again.
Great for solo travelers, very safe, I felt comfortable being out at night, and so happy to return to my home away from home after an excellent dinner.

Room Tip: My room was on the first floor and was peaceful with a nice breeze
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  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank noire48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Las Palmas

Property: Hotel Las Palmas
Address: Av Guerrero 20, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Isla Mujeres
Price Range (Based on Average Rates): £
Number of rooms: 19
Official Description (provided by the hotel):
Hotel Las Palmas is your home away from home on Isla Mujeres, tucked away from the hustle-bustle of Cancun. We are a family run hotel (three generations of women, mother-daughter and grand-daughter). Naturally, our place is a very unpretentious accommodation with a casual, friendly atmosphere. We have many comfy communal areas, including a rooftop with a plunge pool. You'll find lounge chairs, hammocks, and tables with chairs to welcome you after a day at the beach - possibly an afternoon siesta. Our communal kitchen is also on the terrace and fully equipped. Our shaded deck on our second level, overlooking the street and is a great spot for people watching or reading a good book.We are located in the heart of the downtown. The beautiful turquoise of the Caribbean and powdery sand beach at Playa Norte are a block away (5 min walk). Just around the corner is Hidalgo Avenue, filled with cuisine from all over the world, live music, and friendly locals and tourists alike. We're directly across from the municipal market with four "loncheria" eating stalls, housing tasty, economical breakfast-lunch meals, as well as fresh squeezed juices.We have a hotel dog, Cachito (hypoallergenic, rasta-hair poodle) who is always ready for a stroll. ... more   less 
Also Known As:
Las Palmas Hotel
Las Palmas Isla Mujeres

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