There can be no better whale shark tour operator on the isla than Jorge and crew. Coming to Isla Mujeres specifically for the whale sharks, my wife and I booked 3 days with Jorge to swim with them. On day 1, the crew was Captain Archie with Marcos as the guide, and both were very personable, professional and helpful.
Once we arrived at the site and were in the water, Archie was communicating the location of the school bus sized fish while Marcos was guiding us to them. All the while we felt safe and in good hands.
On our 2nd day, there was a mix-up in our reservation as they had us down twice. Since we were the only couple signed up (as 4 people, not 2), they had to cancel since it was below their minimum number of guests. While talking to Dianne, who profusely apologized for the problem, she scrambled to find another tour operator for us. She mentioned that had there actually been 4 people, she would have taken us, even though that was also under their minimum number of guests, since we had booked all 3 days.
The tour operator they book us with got us out and back with no problems, but there was virtually ZERO communication between the captain and tour guide as there is with Jorge. Since we had been out the day before with Jorge and knew their system, my wife and I yelled the location of the fish to the guests in the water while the captain just stood there with a blank look on his face.
After our day out with this other operator, we found that our rented golf cart had a parking ticket when we got back in, and when we mentioned this to Jorge in the morning of our 3rd day out with him, he immediately said he'd take care of, and did! There can be no better customer service than that!!
Jorge and his crew really show they care for the guests, the whale sharks and environment. You can book your trip with someone's 'DADDY', or you can book it with the best! Go with Jorge de la O and you won't be disappointed.
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