It is a beautiful small hotel facing the ocean - that part was wonderful. The staff was also great.
The problems were:
1 - when I booked the hotel, I think they were still serving breakfast there, because I remember reading about how you can eat on the patio. In our room there was even a breakfast menu. But they do not serve breakfast - so you have to go into the town to eat. I was hoping to be able to eat at the hotel and end up spending the entire day hanging out by the ocean (just relax away from the crowds) - but that plan was crushed right there and then.
2 - construction was horrible. I can't believe they start before 7am! The hotel staff told us it may get loud around 10am. Ha, ha!
3 - No hot water. First night - we had no hot water in our shower/tub. We ended up having to wash our hair in the kitchen sink. We complained to the staff the next morning (no staff is around after 5pm) - and the next day we had sporadic luke warm water, but that was it. Thank goodness it was warm enough for a luke warm shower.
Would not recommend this hotel until they fix their problems. It's a shame - such a beautiful property with great people.
- Official Description (provided by the hotel):
- Small relaxing boutique hotel located in the middle of the Island with ocean view. ... more less
- Reservation Options:
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- Also Known As:
- Casa Louise Ixchel Hotel Isla Mujeres
- Casa Ixchel Isla Mujeres