Hotel is very clean and very well maintained. That being said we secured our cash and passports in the safe that was provided in the rooms, but this is what was taken from our room while we were out on our first night there. 1 carton of cigarretts, 1 bottle of liquor, that was unopened, his shaving kit, my hair products, shampoo, etc. the remote for the airconditioner in our room and a pair of earings. There is a security camera at the end of the hall & I was told it was not working at the time. As I was providing a list to the front desk another guest was checking out and he had the same experience on the same day. This was unacceptable to me. I have never had this experience in Isla and I have been many times. I do not know if I would trust to stay there again!
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- Also Known As:
- Los Arcos Hotel Isla Mujeres
- Los Arcos Isla Mujeres