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Ixchel Beach Hotel
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Reviews (1,496)
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All reviewsplaya norteixchel iithrough vrbothe penthousegolf cartbedroom suitefull kitchenocean frontstandard roomchairs and umbrellasbeautiful beachhot tubhidalgo streetbeach servicebest beach on the islandflat screenan umbrella
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Reviewed 24 May 2012 via mobile

We spent two wonderful weeks in penthouse 703. Our flight was on time, customs was busy. The transport service great. The had a sign with my name, the gave me name of representative who would great me at each part of trip. By six pm we were unpacked and headed to dinner.

Ok room, great view, full kitchen, living room, extra bathroom, nice shower. No dresser only closet and some shelves. So I assume this unit not owned. Loung chairs, table , hammock, and jacuzzi on deck.

We had many meals on hildago- vrusa, compadres, bread man, roosters, fayne's, gelato. Also, mango cafe, jax, soggy peso. We rented a cart once on first wweek. Then one for the whole last week.
The front desk was real helpful. Morisio(sp?) the concierge was awesome. He helped with gold cart. It was delivered to us, the checked it every two days for gas, when done we just handed in keys and got id from front desk. Morison arranged our fishing trip with Jorge and I caught the biggest fish. Then we went on whale shark trip with Jirge. Even with ruff waters I did see whale shark. It was awesome.
We will go back to ixchel. I may pick an ocean front next time for wrap around balcony and great slider doors.
We met some amazing guests and visitors to north beach. Great relaxing trip. Thank you ixchel. !!!!

  • Stayed: May 2012
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3  Thank infogal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2012

I visited Ixchel Beach Hotel with girlfriends this spring and found the experience to be absolutely delightful. The rooms were tastefully decorated and very comfortable, including the oversized bed and couches. Lots of room to "spread out" with four women. The kitchen/dining/living area was large and spacious and we didn't find ourselves bumping into each other when meals or snacks were being prepared. One of my favorite places to relax was the balcony, which was very large and had a wonderful western view of the beach and evening sunsets as we sat, talked and enjoyed an adult beverage or two. The pool was sparkling clean with easy access and lots of pool chairs. The beach was just a few steps further past the pool, was very clean, and was staffed with numerous employees who offered to bring an umbrella or anything else that was needed. Very relaxing and enjoyable week and I would certainly love to return!

  • Stayed: April 2012, travelled with friends
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2  Thank Dee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2012

We arrived on May 7 - May 19, loved it. Great Great location and awesome beach. I have been to the Varadero Beach in Cuba and I thought they had the best, well this ranks right along side it. The staff was great, the servers on the beach for drinks where great, the drinks where of good size and they always had a drink special 2 for 1. Plus they would deliver you a snack or lunch under your plapa. So you would always have a beach lounger, fresh towels and an umbrella. Hate to tell people how good it was as I hate for Isla Mujeres to get over run by tourists.
The food at the beach bar was good, we ate there most days as we layed in the sun.
Other restaurants are very close by and Kings bath (snorkle area) was a short walk via the beach which you could see lots of fishes.

Room Tip: we had 3 separate rooms, they all where good, and all would have a great view of the beach. I liked Tower 1 as you could see local kids play in the streets till all hours. They where quiet.
  • Stayed: May 2012, travelled with family
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3  Thank lv2travelCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2012

Ixchel was awesome! Very nice accommodations, nicely appointed kitchen, lots of room, best hotel shower EVER, comfy bed, expansive balcony, lovely view, friendly staff, within walking distance of almost everything. Couldn't have asked for a better experience -- would definitely like to return.

Room Tip: Stayed in Bldg 2, Suite 407-408 by David & Kim Wood. Excellent!
  • Stayed: April 2012, travelled with friends
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3  Thank Judy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2012

We visited Isla Mujeres (IM) for a wedding and opted to stay at Ixchel Beach Hotel along with most other guests. There was another, much larger, wedding party there at the same time, and many rooms had been booked ahead of time. We were unable to secure a penthouse through Ixchel directly and so rented through an owner - PH 504. We opted for a penthouse as we were traveling wtih two small children and a baby sitter and wanted the extra terrace to spread out since we'd be in our unit a lot.

I'll start with a few negatives: The beach photo for this property is misleading. See that point, where it looks like a sandy beach? There are actually huge black sand bag berms there, FYI. Since we rented directly from an owner, our services with Ixchel mgmt are limited. It is clear that Ixchel mgmt is displeased that some guests opt to use other mgmt companies, as we were treated like second class citizens in some regards. For example, we asked the front desk to contact our parents and our brother as we didn't yet have their room numbers (they had just checked in and our cell phones weren't working properly) - they booked rooms directly through Ixchel. We were reminded that "your services with us are limited" by one front desk clerk repeatedly. Really? You can't call another guest for me? That seems like a basic courtesy that would be extended to a person who walked off the street and needed to reach a guest. Also, The kitchen and living areas of the units are a little on the small side if you have four people staying in a unit, but serviceable.

There were definitely some good aspects to this property - I'd give it a 3.5 if I could. The pools were small, but really nice. They are nicer in person than in pictures. The location is convenient to restaurants and the "main drag," the property is in good condition and most employees are very nice. The view is great and even the beach is nice - but I wish they'd show the sand bag berms in the interest of full disclosure. Overall, we had a good stay, with a few hiccups. If we find ourselves on IM again, I'd consider this property. It's particularly good for families.

Room Tip: For a family, I'd recommend a Penthouse or a ground level room.
  • Stayed: May 2012, travelled with family
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2  Thank Alw1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ixchelbeachh0tel, Customer Service at Ixchel Beach Hotel, responded to this reviewResponded 21 May 2012

Thank you for your review and we apologize for any experienced inconvenience.

We understand your disappointment with the differences found between the services of both parties.

We consider this information is a full responsibility of the person who booked your accomodation therefore he/she should have been clear before confirming your reservation.

Let us take this opportunity to add that these few independent condominium owners are fully aware of the differences and limited services that their clients will receive.

Regarding the big black berms please know these are a temporary measure taken by the local authorities in order to prevent the beach erosion.

Once again thank you for your comments and if you return to Isla Mujeres please give us an opportunity to host you as the hotel guest you deserve to be.

Have a great day and all the best! Ixchel Beach Hotel.

Customer Service

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