We just returned home from Isla Mujeres. We stayed in penthouse 507 & 508. While there were some small issues with the hotel, it wasn't major enough to not want to come back. The rooms were nice and clean and good in size. The roof top terrace with the hot top was amazing and the view was great. Only complaint is that only 2 of the lights were working up there. Also, we had to call the front desk to come up and turn the lights on for us because the switch was in the 3rd bedroom, which was locked. We informed them of the non working lights on the rooftop terrace, and they never returned to replace them. We have an 18 month old, so we couldn't really be up there after dark because we couldn't see much. The other complaint was that the room keys would just randomly stop working. We had to return to the front desk to have them re-activated several times. Not a big issue, just kinda annoying. Overall we really enjoyed our stay. The hotel is right on the beach. The pools were fantastic. One was super warm, which was great for our daughter. She had a blast in the pool. The staff was super friendly and very helpful. On the beach as well, getting us umbrellas quickly.
I highly recommend paying the extra money for the hotel shuttle service. It was a little pricey, but it was so easy!! They were very helpful, and even suggested a pick up time from the hotel for our trip home!
PLEASE READ!! VERY IMPORTANT!! THIS IS NOT A KNOCK ON THE HOTEL, BUT PLEASE IF YOU RENT A GOLF CART WITH A LUGGAGE CART ON THE BACK, YOU MUST SECURE YOUR ITEMS!! We were headed to the turtle farm and dolphin discovery for the day. We were a few miles from the hotel when a motorcycle came up next to us and ripped the bag right off the back of the golf cart! The golf cart company... comodidad y estilo luxury car rental didn't give us any warning of thieves or to make sure to secure our bags. It made for a very stressful day and a rather eventful trip to the police station.
Other than the golf cart incident, we had no other problems with theft. BUT PLEASE WATCH YOUR STUFF!
- Official Description (provided by the hotel):
- Among the best hotels in Isla Mujeres, visit Ixchel Beach Hotel, a two wing, two phase condotel complex with 117 rooms in Isla Mujeres. East Wing (Phase One) with 48 rooms, 5 stories and opened in June 2006; West Wing (Phase Two) with 69 rooms, 6 stories and opened in August 2007. Both properties (see Accomodation Remark below) are designed in Mexican casual and modern stylish buildings located at the beautiful North Beach on the colorful island of Isla Mujeres (Women Island).Ixchel for the Mayans was the Goddess of love, fertility and the moon. Walking a few steps from downtown of this friendly island and facing the most beautiful white sand & powder touch beaches of Isla Mujeres, in the Yucatan Peninsula and the Mexican Caribbean, our Isla Mujeres hotel offers warm personable service in an upscale, intimate island experience perfect for families and romantics.If you want a great escape to a Isla Mujeres hotel, our hotel is ideal for the relaxing weekend getaway or a romantic honeymoon retreat. Treat yourself to all of the luxury that our Ixchel Hotel in Isla Mujeres has to offer and enjoy the surrounding areas, activities and beauty.Premier in Isla Mujeres hotels, the Ixchel Beach Hotel offers luxurious amenities, outstanding service and a tranquil atmosphere to completely relax and enjoy your Mexican vacation. You won't find a more beautiful or more convenient location to soak in the sun and experience this amazing island of Isla Mujeres.If you are looking among hotels in Isla Mujeres, look no further than the Ixchel Beach Hotel. You won't be disappointed. You, the guest, are our number one priority and your comfort and enjoyment during your vacations in Mexico and lodging experience are our primary concern. We will do everything we can to make your stay nothing short of spectacular. ... more less
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