We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Hotel...Need to rack beach”
Review of Ixchel Beach Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Ixchel Beach Hotel
Ranked #4 of 37 Hotels in Isla Mujeres
Certificate of Excellence
Reviewed 5 August 2008

This was our 2nd time at Ixchel. We love the island and the water is fantastic for our young children. There was a decision to put sand bags on the beach to prevent erosion. This must have been recently done since our last trip there 6 months ago. The bags appear to promote the growth of algea and sea weed. This washes up on the beach and the hotel staff informed my husband the gov't cleans the beach, not the hotel, and the beach was dirty with the smell of rotting sea weed. The water is still fabulous, clean, and a delight to swim in. One must walk about 50 feet to the left to enter the water without stepping and slipping on the sand bags.

We would stay again because the hotel is very nice and the beach is still beautiful. It is a shame the beach is currently collecting sea weed. Hopefully this will remedy over time.

  • Stayed: July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3  Thank wgee412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (1,406)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,164 - 1,170 of 1,406 reviews

Reviewed 2 August 2008

We stayed at Ixchel Phase 1 for a week for our honeymoon July 22nd – 29th. It was by far the best vacation I have ever had. We decided against getting an all-inclusive resort in the Riviera Maya because we really wanted to experience our vacation, not just lounge on a beach all day. We like to explore our surroundings, and Isla was the perfect place to do that. In reality, we spent less than what we would have on an all-inclusive and we got much, much more.

We rented a 1 bedroom suite through vrbo.com and thought it was a steal for what we got. The condo was huge – a full kitchen (minus an oven), a king sized bed (firm, but still comfortable), living room, dining room, and a huge bathroom. The shower alone (big enough to share) was to die for! The balcony was large as well, and every condo in the place has a great view of the ocean. The staff was by far the most helpful I’ve ever encountered. If you needed anything, they would go out of their way to accommodate you. Giovanni was the main one when we were there and he was fabulous. Almost all of them speak near-perfect English which is also a plus. Upon check-in, you receive a towel card for each person that you exchange in for a beach towel when you need one. The towels are huge and soft. There are plenty of beach chairs and umbrellas right in front of the building (the blue ones) that are free to guests.

The location is perhaps the best part. Ixchel is located on the best beach on the island – Playa Norte. The water is crystal clear, calm, and shallow. It really is a great beach for kids for that reason. It is also only a block from downtown Isla where all the restaurants, bars, and shops are located. You can pretty much walk almost anywhere.

We are planning on making many more return trips to Isla and Ixchel in the future!

Tips:

• Reserve your condo through vrbo.com. That way you can see actual pictures of what you are getting. Make sure you get one in the Phase 1 building – supposedly it is much better than Phase 2.
• Book a transfer before you leave. We used USA Transfers and they were great. We paid $50 USD upon arrival, plus a $5 tip, and then we paid $15 when they picked us up to go to the airport, plus another $5 tip.
• Do NOT bring traveler’s checks. Very few places on the island take them. We had to exchange them at the bank.
• Make sure you let your bank/credit card company know that you will be vacationing in Mexico and when. If you don’t, your card may not work.
• Print off a map of Isla from one of the main websites (just google them). If you ask the concierge, he will gladly point out places to check out for you.
• When you get off the ferry, get someone to carry your luggage in one of those tricycle things. Ixchel is only a few blocks away, but it can be a cumbersome few blocks with luggage! Usually these guys will do it just for a tip – tip them well!
• Make sure you tip the right people – give the concierge a few dollars here and there and then a bigger tip when you check out. Tip the housekeeping staff 2-3 dollars each day and you will be supplied with extra towels and they will even do your dishes for you.
• Save your leftovers from dinner – they usually make a great (and cheap!) lunch. We also went to the grocery store on the island and got snacks, soda, beer, and a few other items.
• Unless the seller prompted the bargaining, I didn’t feel comfortable bargaining for lower prices. Once you see how some of them live compared to how we live, you’ll understand why.

Suggestions for Activities:

• On your first full day in Isla, rent a golf cart and take a self-guided tour of the island. There is a road that wraps around the entire island and it is quite scenic. This will help you get a feel for where everything is and will help you plan out the rest of your trip.
• Punta Sur – this is the south end of the island and is owned by Garrafon Park. For about 30 pesos a person, you can walk the pathways along the ocean. It’s absolutely breathtaking, so make sure you take your camera! There is also a pretty good restaurant with a nice view and a cool lighthouse that will also give you an excellent view.
• Garrafon Park – we didn’t visit Garrafon b/c we didn’t feel it was worth the money for us. However, if you have older kids, it would probably be great. There’s snorkeling, a really neat looking zip-line, kayaking, and hammocks. It is right next to Punta Sur and there are signs everywhere directing you to it.
• Turtle Reserve – this was one of our favorite places. It only costs 20 pesos per person. When we were there, 2 sea turtle nests hatched and we were allowed to help place the baby sea turtles in the aquarium. It was amazing!
• Dolphin Discovery – we did not do this activity, but we really want to next time. We drove by it on our snorkeling tour and it looked neat.
• Entertainment Plus ATV tour – Book this before you get to Mexico and you will not be disappointed. For $90 USD per person (make sure you bring a nice tip for your guide), it was by far our favorite day of the trip. The tour picked us up at Puerto Juarez and took us to Puerto Moralos (about 20 min south of Cancun). We then got a quick lesson on driving the ATVs and we were on our way. We drove through the town, down the main road, and then through the jungle. We stopped at 2 different cenotes to swim which were amazing! We ended with a lunch of quesadillas (included) under a palapa on the beach. It was really worth it and so much fun.
• Snorkeling – there are many tours available. We took one for $25/person which included lunch. Try to go as early as possible in the morning when there aren’t as many people and more fish to see.

Places to Eat

• Amigo’s had by far the best Mexican food. Bucanero’s wasn’t bad either.
• Check out Angelo’s for fabulous pasta – try the shrimp pasta w/ white wine sauce – lovely!
• Rolandi’s on Hidalgo has the best pizza.
• Jax has great hamburgers and American food if you feel homesick. They also have Corona buckets for 60 pesos. Make sure you ask how long it will be if you order food. Great food, but the service can be slow, especially if they have a party going on upstairs. If you don’t mind waiting, though, it’s well worth it.
• For a special night, ask the concierge to make you reservations at Casa O’s. It’s further down the island, so you will have to take a taxi or rent a golf cart, but it is by far the best place on the island to eat. The view is incredible and the food is wonderful. Make sure you time it so you can watch the sunset – it’s breathtaking.

Places to Drink

• Most places on Hidalgo have 2-for-1 specials. Keep in mind, though, that you must order 2 of the same drinks to get the special.
• If you are young, adventurous, and like to dance, ask someone how to get to Poc-nos. It’s a beach bar that’s located behind the youth hostel. It doesn’t open until 11pm, but it gets goin’ pretty quickly. They have the cheapest drink specials on the island – 2 drinks for 40 pesos, beer for 20 pesos, well drinks for 35 pesos. Lots of good music, fun people, and a dance floor in the sand.
• OM is another eclectic bar. It’s 2 stories and it seems like you are in a tree house. Sometimes there is a guy selling handmade jewelry there. Check it out – he has some really great stuff.

  • Stayed: July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
17  Thank MsMia19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2008

[---]
We stayed in a fabulous penthouse, and enjoyed every minute of it. It certainly was the life of luxury......sitting in the jacuzzi, sipping beverages, and enjoying a gorgeous view of the ocean! Our penthouse had two bedrooms, a living room, kitchen, three tvs, a balcony, and the most unbelievable private upstairs deck with another bath, grill, sink, sun bed, jacuzzi, and refrigerator. This place would be great for receptions and/or private parties. Any questions and/or needs were easily addressed by the staff. Check out the pics and contact [---], for info!!!!

  • Stayed: June 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank ppowell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2008

My wife and 2 daughters, 4 and 6, were staying in Cancun at a hotel in the hotel zone, but a storm brought a ton of seaweed onto the beach, so we decided to go to the island for a night (we had never been, although had been to Cancun a number of times). We found the Ixchel Beach Hotel by reading tripadvisor's reviews, made a booking and headed for the island. Notwithstanding that we were going to be paying for 2 hotels, we wanted a great beach, beautiful ocean and peace and quiet in a tropical paradise. Well, we ALMOST found it, but it saddens me to say that we probably wont go back to Ixchel, notwithstanding its great attributes.

First let me give you the positive's: We stayed in a one bedroom suite in Ixchel II, room 310, which is labeled as "ocean front" and, let me tell you, it really is nearly "ocean front" due to the massive beach erosion. At any hotel that we go to, I always tip extra to get the closet rooms to the ocean, and this is by far the closest that we have ever been! The suite was fantastic, clean, tastefully furnished, a well stocked little kitchen, a great bathroom and walk in shower with good water pressure (with a window overlooking the ocean), a great sized bedroom and generally all of the creature comforts of home. There were so many thoughtful touches--triple pane sliding doors that slide into one another and open almost all the way, the lions, swans, and other creatures into which towels were folded each day, the fully inflated pool float and cooler in the entrance hall closet, 25 gallon bottled water dispenser--right down to the coasters on just about every surface in the rooms. But the best part was the enormous wrap around balcony with amazing views of the most beautiful turquoise, azure water that I have ever seen, which changes colors depending on the time of day and wind direction. The hotel staff was fantastic in just about every respect, and any request that we made was implemented almost immediately--from extra towels, extra coffee, 3pm checkout, to an extra float for the kids. The water is calm and shallow, exactly what we were looking for because of the 4 and 6 year old, and you could walk out into the ocean for at least 150 yards. We would just lay out and float/swim for ages in the clearest of clear, stunning water. The hotel is so close and accessible to the downtown area, which was also a pleasure and although we had left our stroller at our hotel in Cancun, our girls had no problem with the walk from the hotel to the end of town and back each night.

Now let me give you the negatives: The beds are rock hard--I am sure that you could bounce a quarter off of them--as are the foam pillows, especially as we are used to down pillows. That we could have overlooked, and if we ever came back, would ship one of those foam toppers and a couple of pillows ahead of time to the hotel. But the one thing that just killed it for us was the overcrowding--not from the hotel guests, but from the other tourists/locals on the beach. As mentioned, we were just looking for a vacation where we could relax, enjoy a great beach vacation and some peace and quiet, and were quite prepared to go back to Cancun, pack up and move to Ixchel. Because of the significant beach erosion, there is only a strip of beach perhaps 30-40 foot wide by 20 feet deep in front of the hotel. The beaches immediately adjacent to the hotel are public, and were "standing room only." We were told that the "blue chairs and beige umbrellas directly in front of the hotel were for the hotel guests," so when we checked in, I thought no problem, we would still have our slice of nirvana, notwithstanding the overcrowding to our left. However, what they failed to mention, was that the bar directly in front of the hotel also rents out the hotels chairs and umbrellas and splits the money with the hotel. The result is that they pack the beach chairs 2" from each other, and we had people on top of us all the time, which just killed it for my wife and I as well as the other gusts at the hotel with whom we spoke. As a result, we were the only hotel gusts on the beach (identified by the blue towels)--the others opted to sit at the pool, which we all agreed was such a waste with the most beautiful ocean right in front of you. On the second day, I woke up early to go and put our towels out to ensure we had chairs, but when we went up to our room for lunch, the bar folks had rented out our chairs, even though we had left our towels, beach bag etc on them, and spent 30 minutes trying to track down the renters and convince them to move. I wish I would have taken photos of the overcrowded condition s to upload for all to see, but just didn't want to remember the island experience that way. What boggles the mind, is that the owner(s) of the hotel would take such a short sighted view of the world by allowing the bar to rent out the hotel's chairs and umbrellas. The Ixchel condos to the right have Raphael "guarding" the privacy of the condo owner's section, which is reserved only for those folks (identified by green towels). For a few dollars a day that they must have received from the hotel chairs they rented, they didn't get the $2,000 or so that I would have HAPPILY spent staying the extra week, which we initially thought to do (after 2 nights we just went back to our hotel in Cancun), lost me and some of the other gusts we spoke to as repeat customers, and, most importantly, the word of mouth experience, which in today's digital age, is so powerful. We loved the hotel, location, island etc to such an extent, that we in initially thought about doing a 2 week stay at the end of the year, but the overcrowding killed that idea when we actually experienced the beach. When I spoke to the manager about it, all she could tell me that she didn't make the rules. Oh well. The other negative is that it seems that the bar aims it huge speaker directly at the hotel's section of the beach, and then cranks it up all the way--so if you want any quiet, without blaring music, this is not the place to be (absent your noise canceling headphones)!

We may have just mistimed this vacation, as we found out that Mexican school vacations are 6 weeks--July until mid August-- and definitely wont do that again. Overall, loved the hotel suite and staff, loved the ocean, fell in love with the island and the people, but just don't think that I could bring myself to spend $4-$5,000 on a vacation and not be able to enjoy hanging out on the beach. I did tell the manager to keep my details, and if they ever changed their policy, I would definitely be back again, and again, and again. Perhaps, if enough people out there raise the issue, the policy will change, and this truly will be a little slice of paradise.

  • Stayed: July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
5  Thank Rappos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2008

I have stayed at two other hotels at Isla - and Ixchel is just what I was looking for and will return. Ixchel has all of the luxuries you would need, without attitude. We stayed in one of the one bedroom suites, and the it was gorgeous - please take this from someone who has seen MANY of the rooms on this Island through exploring and friends, this is the nicest and NOT the most expensive. The bathroom is beautiful marble with a separate area for the sink / toilet shower. The towels are nice, thick, and plentiful and the bed is actually a little softer than most in Isla (not sure why but all of the beds on this island are HARD - I know so many people who joke about it even but none of us know why). Anyway, this bed is great and we slept well. There was a safe in the room, which was nice.

The kitchen was small, and while I don't think I'd do a lot of cooking in it, we did bring left overs back once and ate them later. The balcony was wonderful and huge!

Outside the room the hotel was minimal but all you need. No gift shops or activities, but the beach was wonderful, they had plenty of umbrella's and there was staff there to set them up, there were waiters who would take your order and the food from the pool cafe was really awesome!!!! I recommend the Ixchel Salad and Mango Margarita.

  • Stayed: July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
3  Thank lolaherman25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2008

Terrific location right on Playa Norte, the best beach on the island in my opinion. Sunset Grill, a great restaurant, is right next door. Easy walk to town area or ferry. Staff friendly, modern building. Some rooms include a fridge. Great shower and water pressure. A/C. Paid about $165 per night.

Note the main original building only has double beds. For king size request bldg 2 which is right next door, but I didn't visit.

They take credit cards.

  • Stayed: July 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
2  Thank whereisdave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2008

We had a wonderful time in Isla!! We stayed in Ixchel condo #409 and 410, Phase I, and it was just perfect. I stayed in the king suite and felt like I was VERY important. I loved the lights on the palm tree, all the decorations, the huge bathroom, all the drawers and the pretty bed. And the view from that room is unbelievable! The balcony is fabulous – I am so glad we stayed in the oceanfront unit. I cannot wait to go back. We were feeling totally spoiled with each of us having our own bedroom and bathroom. And everyone at Ixchel was very friendly and helpful.

We rented a golf cart on two days and explored the island. I had this great map of Isla with all the places to see, and so we saw a lot! We went to Garrafon de Castilla for snorkeling, Punta Sur, Playas Indios and Lancheros, Conch Shell Beach, the Conch Shell House, the cemetery, and the Super Express grocery store – and they were all an adventure! I had fresh squeezed oj from the market, we ate at Pizza Rolandi’s, Villa Rolandi, Casa O’s, Zamas Beach Club, Sunset Grill, and Buho’s. We also got up early every morning and took walks around town and saw something new there every day. I think I have fallen in love with Isla.

  • Stayed: June 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
3  Thank travelbug1259
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Isla Mujeres hotels
0.1 mi away
Nautibeach Condos
Nautibeach Condos
#2 of 37 in Isla Mujeres
744 reviews
0.5 mi away
Hotel Bahia Chac Chi
Hotel Bahia Chac Chi
#7 of 37 in Isla Mujeres
436 reviews
1.9 mi away
Zoetry Villa Rolandi Isla Mujeres Cancun
Show Prices
Show Prices
Show Prices
0.2 mi away
Hotel Secreto
Hotel Secreto
#9 of 37 in Isla Mujeres
363 reviews
3.8 mi away
Casa de los Suenos
Casa de los Suenos
#8 of 37 in Isla Mujeres
501 reviews
0.2 mi away
Na Balam Beach Hotel
Na Balam Beach Hotel
#11 of 37 in Isla Mujeres
884 reviews
Show Prices
Show Prices
Show Prices

Been to Ixchel Beach Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ixchel Beach Hotel

Address: Playa Norte S/N | Centro, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 37 Hotels in Isla Mujeres
Price Range: £102 - £265 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ixchel Beach Hotel 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
Among the best hotels in Isla Mujeres, visit Ixchel Beach Hotel, a two wing, two phase condotel complex with 117 rooms in Isla Mujeres. East Wing (Phase One) with 48 rooms, 5 stories and opened in June 2006; West Wing (Phase Two) with 69 rooms, 6 stories and opened in August 2007. Both properties (see Accomodation Remark below) are designed in Mexican casual and modern stylish buildings located at the beautiful North Beach on the colorful island of Isla Mujeres (Women Island).Ixchel for the Mayans was the Goddess of love, fertility and the moon. Walking a few steps from downtown of this friendly island and facing the most beautiful white sand & powder touch beaches of Isla Mujeres, in the Yucatan Peninsula and the Mexican Caribbean, our Isla Mujeres hotel offers warm personable service in an upscale, intimate island experience perfect for families and romantics.If you want a great escape to a Isla Mujeres hotel, our hotel is ideal for the relaxing weekend getaway or a romantic honeymoon retreat. Treat yourself to all of the luxury that our Ixchel Hotel in Isla Mujeres has to offer and enjoy the surrounding areas, activities and beauty.Premier in Isla Mujeres hotels, the Ixchel Beach Hotel offers luxurious amenities, outstanding service and a tranquil atmosphere to completely relax and enjoy your Mexican vacation. You won't find a more beautiful or more convenient location to soak in the sun and experience this amazing island of Isla Mujeres.If you are looking among hotels in Isla Mujeres, look no further than the Ixchel Beach Hotel. You won't be disappointed. You, the guest, are our number one priority and your comfort and enjoyment during your vacations in Mexico and lodging experience are our primary concern. We will do everything we can to make your stay nothing short of spectacular. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Southall Travel, Booking.com, LoveHolidays, Expedia, Hotels.com, HotelsClick, Evoline ltd, Ebookers, Cancelon, 5viajes2012 S.L., getaroom.com and HotelQuickly so you can book your Ixchel Beach Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing