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“Beautiful, crazy little island”
Review of Ixchel Beach Hotel

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Ixchel Beach Hotel
Ranked #5 of 38 Hotels in Isla Mujeres
Certificate of Excellence
Seattle, Washington
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Beautiful, crazy little island”
Reviewed 18 February 2014

It's hard to review this resort. If I could give it 3.5 stars I would. The staff and views are amazing but the rooms are just ok. The beach is beautiful, but crowded and quite a few of the chairs there are for the nearby beach clubs. People were out saving chairs at 6 a.m. Although near town, Ixchel is far enough away that it isn't too noisy there.

A lot of people told us Mujeres was a quiet, sleepy little island with beautiful beaches. Well, it's quiet compared to Cancun or 5th Avenue in Playa, not compared to anywhere else. There was a lot of partying on the main drag, which did spill over a bit. We weren't really expecting the drunken crowd scene but were looking for a place to unwind and relax.

The rooms at Ixchel vary greatly depending on who you rent from. We rented directly from the hotel and got a one bedroom penthouse. The room itself was adequate, but too small for us and our two kids. The rooftop deck was enormous and absolutely fabulous. However, the stairs leading up there were really trecherous for our four year old. She could have fallen through the gaps between the bars, directly down five floors. So, we couldn't head up there while she was asleep, being afraid she'd follow us. So we didn't get as much use out of it as we would have liked. In retrospect we should have just rented a two bedroom.

Staff were great, going above and beyond when one of us had a medical issue in the middle of the night. A staff member actually walked with us to the pharmacy so we could get past the communication gap and get medication. The concierge there was one of the best I've met, such a genuinely nice person.

Room Tip: If your kids are under 6 I would not do the penthouses with the rooftop decks, stairs are scary for...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank sunshineseeker425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review, 11 March 2014
Dearest sunshineseeker425,

Thank you for sharing your experience while your recent stay at Isla Mujeres and for your valuable review of Ixchel Beach Hotel.

It’s always our pleasure to serve with quality and commitment in order to deliver the most enjoyable moments to our Guests. Our Staff always be looking forward to attend any of your needs while you are away from home.

If you may return to the Caribbean, please remember that we’ll be glad to welcoming you with open arms!!!

Sincerely,
Customer Service.
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New Jersey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 February 2014

We just returned from spending a wonderful week in Isla Mujeres. This hotel is just at the end of the pedestrian mall, but far enough away (and facing the beach) to have quiet evenings with almost no noise. We had a one bedroom suite, with well stocked kitchen including bottled water station, AC, fireplace, and large HD TV. Our balcony overlooked the pool and the ocean, and we spent each night enjoying the view with a glass of wine. The staff were uniformly helpful, friendly and efficient, and gave good advice on places to go and where to eat. Make sure to venture away from the pedestrian mall: the two best places for excellent seafood are along the harbor-side road, near the ferry station: 1 is Brisas Grill Restaurant & Bar; the other is just down the street from it, near the gas station (forget name).

Room Tip: Room overlooking the pool, top floors
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  • Stayed January 2014, travelled as a couple
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Helpful?
Thank anyuser2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedar Rapids, Iowa
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 February 2014 via mobile

This was our third trip to Isla Mujeres and our first time at Ixchel. The beach here is by far the best sand and scenery I've experienced on the island. Check in here is a breeze compared to our other experiences on the island. We wee in building II, and the view from our room was fantastic. It may be a strange thing to rave about, but the rooms come with a water cooler. Not having to make a run to the store first thing when you arrive to stock up on bottled water is so convenient, we truly appreciated that perk. The bed was firm but comfortable. The decor is beautiful, Mexican artwork and the colors were vibrant and harmonious. The location to downtown is fantastic; walk half a block, cross the street and there you are. Ixchel has a program that lets you charge to your room thru 5-6 restaurants, which we took advantage of occasionally. The exercise room is small but well equipped. This is hotel I will definitely return to.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Melissa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review, 25 February 2014
Dear Melissa F

Thank you for visiting Ixchel Beach Hotel, and for sharing your experience.

We are pleased that to know that your enjoyed your recent stay. Your review motivates us to keep providing and improving the quality services that we offer.

We will certainly look forward to hosting you for your next travel to Isla Mujeres, It will be our pleasure to have you back.

All the best,
Customer Service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cinque Terre, Italy
Level Contributor
88 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 15 February 2014 via mobile

Great location, great price, huge room, well maintained and clean...surprise sea view...also easy to rent a golf cart at the place next door. It was also no problem getting sun beds in the morning as there were plenty, even with the horrible people "reserving" 10 of them at 8 am with their towels, then not showing up til noon...

Stayed January 2014, travelled as a couple
Helpful?
1 Thank cm28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seven Mile, Ohio
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 February 2014

We spent a week in February at Ixchel Beach Hotel with my sister and her husband. Ahhh what a delight! We had a two bedroom suite with kitchen, living room and spacious balcony overlooking the beautiful North Beach. We had planned to cook most of our meals but then discovered that the hotel served excellent and reasonably priced meals, and in addition there were numerous good restaurants within an easy stroll of the hotel. Everyone at the hotel was so friendly and helpful and calls we made to the front desk resulted in immediate attention. Our rooms were very clean, spacious, and nicely decorated. At first glance the hotel pools seemed small but in reality they were more than adequate for the number of people staying here -- and one of the pools is heated! We would spend our morning hours in the sunny, cooler pool and then our afternoons in the shady, heated pool. That is, when we were not floating in the calm turquoise waters of the Bay! We will stay here again!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank anne2243218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review, 25 February 2014
Dear anne2243218,

Thank you for such kindest comments!

All direct comments of our Guests are highly appreciate. Reviews like yours, reinforce our mission to deliver the best experience for our Guest and motivate us to improve and keep the good work.

We will certainly look forward to your next visit to become your vacations in great memories to share!

All the best,
Customer Service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Regina, Canada
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 February 2014

From the moment we walked into the Ixchel Beach Hotel until the moment we left we were absolutely treated the best we have ever been treated by a hotel anywhere we have travelled. The staff made sure that our stay was super and went out of their way with suggestions and ideas on what to do and where to go.

Room Tip: almost any room in the complex offers incredible views of the ocean or one of the two pools in the c...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank watts01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review, 16 February 2014
Dear watts01,

Thank you for your sharing your kind comments.

We are so glad to know that you have enjoyed your recent vacations at Ixchel Beach Hotel. Your comments motivates us to look forward and guide us on the right direction to achieve total satisfaction of our Guests.

We always be improving and doing our best hoping to host back in the near future.

Warm regards,
Customer Service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woods Hole
Level Contributor
221 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 10 February 2014

The beach and hotel are not dense in terms of water and sand per square meter. In fact the beach chairs and service at the beach make is seem like you are a very special guest. The hotel is accomplished at being user friendly for everything from putting local restaurants' tabs on my check out payment to getting fresh beach towels a frequently as needed. The hotel restaurant is fine and will do whatever you wish and the pool is heated to make a spa like treat to complement a salt swim. My family of 4 voted to return but are concerned that if this place gets too well regarded the price and availability will reflect its popularity! The restaurants are such that in 8 days and 3 meals out per day we never duplicated and never had a mediocre experience. The hotel has golf carts for rent--big deal for our daughters.

Room Tip: no bad room--architect and property alignment make any room fine.
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  • Stayed December 2013, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ixchel Beach Hotel

Property: Ixchel Beach Hotel
Address: Playa Norte S/N | Centro, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #5 of 38 Hotels in Isla Mujeres
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Ixchel Beach Hotel 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
Among the best hotels in Isla Mujeres, visit Ixchel Beach Hotel, a two wing, two phase condotel complex with 117 rooms in Isla Mujeres. East Wing (Phase One) with 48 rooms, 5 stories and opened in June 2006; West Wing (Phase Two) with 69 rooms, 6 stories and opened in August 2007. Both properties (see Accomodation Remark below) are designed in Mexican casual and modern stylish buildings located at the beautiful North Beach on the colorful island of Isla Mujeres (Women Island).Ixchel for the Mayans was the Goddess of love, fertility and the moon. Walking a few steps from downtown of this friendly island and facing the most beautiful white sand & powder touch beaches of Isla Mujeres, in the Yucatan Peninsula and the Mexican Caribbean, our Isla Mujeres hotel offers warm personable service in an upscale, intimate island experience perfect for families and romantics.If you want a great escape to a Isla Mujeres hotel, our hotel is ideal for the relaxing weekend getaway or a romantic honeymoon retreat. Treat yourself to all of the luxury that our Ixchel Hotel in Isla Mujeres has to offer and enjoy the surrounding areas, activities and beauty.Premier in Isla Mujeres hotels, the Ixchel Beach Hotel offers luxurious amenities, outstanding service and a tranquil atmosphere to completely relax and enjoy your Mexican vacation. You won't find a more beautiful or more convenient location to soak in the sun and experience this amazing island of Isla Mujeres.If you are looking among hotels in Isla Mujeres, look no further than the Ixchel Beach Hotel. You won't be disappointed. You, the guest, are our number one priority and your comfort and enjoyment during your vacations in Mexico and lodging experience are our primary concern. We will do everything we can to make your stay nothing short of spectacular. ... more   less 
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