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“Perfect Place!” 5 of 5 bubbles
Review of Ixchel Beach Hotel

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Ixchel Beach Hotel
Ranked #5 of 38 Hotels in Isla Mujeres
Certificate of Excellence
Wahkon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect Place!”
5 of 5 bubbles Reviewed 9 March 2014

We stayed at Ixchel for the past 6 years. We were there for 2 weeks this year. We really enjoyed our stay, the suite was very clean and had great decor. The bed was so comfy. Housekeeping did a great job! The front desk staff was always friendly. Ms. Sol always had a smile for us when we passed her. We had a lot of fun with R2 our beach drink man! He always was freindly, fun and seems to really love his job! We are already planning our trip for next year! If you want a vacation spot with lots of different foods to eat, and you enjoy a relaxing stroll on white sandy beach, free snorkeling in a safe location, this is the island for you and the hotel to stay at!!

Room Tip: The suites in unit II have shaded decks, which is really nice in the afternoon when the sun gets rea...
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  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank enjoylifeWahkon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review, 18 March 2014
Dear enjoylifeWahkon,

We highly appreciate your comments.

We must have to thank you for your preference and loyalty during all this time; but most rewarding is the confidence placed in us to make your vacations a great experience.

Hope to see you in the near future where will be so happy to host you back and welcoming you with open arms!

Kindest regards,
Customer Service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (358)
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Chsrleston wv
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 March 2014 via mobile

We had a great time at ixchel beach hotel. Best beach we have been to in Mexico. We didn't want to leave. Staff was great, service on the beach was awesome. Convenient to everything. We are going again next year. Hidalgo st is right there. Easy access, almost everything is walkable, if not it's a short cab ride for 30-40 pesos. Carnival was happening which was much fun. Pool area was great & right outside our patio. Not overly crowded, always got chairs on the beach no matter what time we went out there.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Jhamiltonjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 bubbles Reviewed 8 March 2014 via mobile

Just returned from our stay in one of the beachfront units. The views are really nice, you even get a view from the shower! The hotel/condo we were in was nicely maintained and really close to lots of great shopping and restaurants. The beach has no waves or shells and is very shallow. Good for little kids. The pool is on the small side, but nice and warm.

The only issue we had was the wifi was very sketchy. Didn't work a lot of the time and threw you out of wifi when you were lucky enough to get on it.

The kitchen has a small single sink with not much counterspace around it, so washing up after the four of us was a bit tricky. We went out for most meals but something to think about if you have a large family.

The beach felt like an all inclusive - everyone scurrying out at 7:00 to throw a towel on "their" lounge chair, then returning hours later. The beach area is small with limited loungers available.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank fiveinthefamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 8 March 2014 via mobile

My husband and I had a great time here for our honeymoon! Everything was very clean. The staff was friendly. They tried their best to accommodate all our needs. It's right on the beach with a gorgeous view! What more could you ask for? We will definitely be back soon!

Stayed February 2014, travelled as a couple
Helpful?
2 Thank Ashleyshea88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review, 18 March 2014
Greetings Ashleyshea88,

Thank you for your comments.

How great to know that you enjoyed your recent stay at Ixchel Beach Hotel, mostly in such especial occasion like your honeymoon and it’s more that a pleasure to accommodates our Guest as they deserve.

We always be looking forward for a new opportunity to have you back and make your stay unforgettable.

Best wishes,
Customer Service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlantic Highlands, New Jersey
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 7 March 2014

We have been to Isla many times in the past but not for the last 10 years. We always stayed at Na Balam and loved the location. I was looking for a place to stay and came across Casa Sirena a top rated B&B. and it just so happens that they own a rental condo in Ixchel. Beach Hotel. we shared 2 bedroom 2bath condo with another couple and could not have been happier. Since I am a coffee snob I was able to make my own coffee every morning and sit out on the ocean front balcony and watch the colors of the water change as the sun rose. We were also able to enjoy a post dinner drink before bed. Another couple that we went with rented a standard room but there was enough room on the balcony for all of us. We spent 9 wonderful days there.
The rooms were immaculate as were the public spaces, the staff was professional yet friendly. I must name our housekeeper Noelle as wonderful, every morning I washed out the coffee pot and yet I know that every day she rewashed it. Maurisius the concierge was great he must be asked the same things 50 times a day but always answered with a smile and a personal observation. The 2 ladies at the front desk ( can't remember their names ) were professional and patient. And Giovanni the manager of the restaurant was the best, always a smile or joke. The small open air restaurant had a nice menu and good food. One night they cooked the fish my husband a friends caught and Giovanni stayed to serve us.
All in all it was a wonderful place to stay and I would not hesitate to recommend it to anyone.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sds72016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 3 March 2014

We just completed a stay from Feb 22-March 1 and stayed in units 2105-2106 (West building). This is a two bed, two bath unit with a kitchen and living room.

Let me start by saying that this is the best location on Isla, right on Playa Norte and also at the end of Hildalgo, where all the restaurants are. The property has two pools. The pool near the West building is heated (almost like a hot tub) because the West building doesn't get sun in the afternoon. The pool at the East building isn't heated and was very comfortable. You can use both pools. The grounds are clean and well maintained. Before the trip, I was a little concerned that our unit would be a little far from the beach/pool, however, that wasn't case at all. All the units are very close to the pool and beach.

The beach is larger than most other resorts, which is nice because the beaches do get crowded on the island. It wasn't a problem to get chairs and umbrellas. The resort has staff on the beach willing to set up your chairs/umbrellas however you want. There are other non resort operators that share the beach and use yellow chairs, but for a fee. Just make sure you go to the Ixchel people and you'll be taken care of. I read stories of people having problems getting beach chairs, but we had no problems at all, even if we didn't get out to the beach until noon. There is a large Pallapa right on the edge of the property between the property and the beach that is not owned or controlled by the resort. I'm told that it is sometimes rented out for parties, however, that wasn't the case for our stay. All in all, the beach is awesome and so is the property.

The room (2105-2106) was great. It was clean and well appointed and comes with all the purified water you need. This is a ground floor unit (which we wanted) and was actually one of the farther units from the beach, but as I mentioned before, it wasn't a problem at all. There is still a view of the water and it is very close to the pool. Perhaps the best part is that it is right next to the bar/restaurant and the staff will serve you right at your patio. Believe me, this was a very nice perk. The restaurant was never noisy and actually closed at 8, so noise was never an issue.

One of the main things that will keep me coming back is the staff. It's really unbelievable how attentive they are. And I'm talking about ALL the staff, not just the servers. Everyone will go out of their way to accommodate you. I've never stayed at a resort where it was like this from top to bottom. Mauricio is the concierge and will help you with any other needs you may have.

All in all, this was a really great place and I would definitely stay here again. I would have a hard time believing that there could be a better place on this island. Email me if you have any questions.

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank drp2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review, 11 March 2014
Dear drp2002,

We highly appreciate your kindest review!

All direct comments from our Customers are the most valuable feedback that we can have. We are definitely lucky to be located in one of the most beautiful beaches, but most important for us is to know that our Guest can enjoy every single and wonderful experience at isla Mujeres and Ixchel Beach Hotel.

Our most valued achievement is to be considered as your host; if you may return, we will be looking forward for a new opportunity to serve you with gladly pleasure!

Best regards,
Customer Service,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 2 March 2014

This was our first time at the Ixchel and Isla Mujeres and we enjoyed it very much. If you to visit Isla, the ixchel is the place to be.

Rooms:
Each room at the Ixchel is a condo so they are all unique and different. We booked our stay a bit to late so we had to switch rooms midweek. The first room was on the first floor in the first building.It had a lovely wrap around deck and had lovely furniture. You can find it listed on vrbo as "Ixchel closest to the sea". The second room was on the sixth floor of the second building. No one owned this condo, the hotel did. The room did look nice except it felt like an office or lobby (it even had a plastic plant).The high rooms do have excellent views of the beach.

Beach
Playa Norte is a beautiful beach, however it feels more like a lake.The whole beach in general is pretty flat but if you go more towards the avalon you can get more waves and there is a sand bar. There is a limited amount of beach chairs but the staff can get you a chair and umbrella

Restaurant
At both Ixchel's at the pool there is a restaurant where you can eat at the beach, at the pool, or on your porch if your room is on the first floor. The food is okay however it was expensive.




towels

Room Tip: Rooms at the very north end (09, 10) have a bigger balcony that wraps around
See more room tips
  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review, 11 March 2014
Dear Rachel B,

Thank you very much for such valuable review.

Our Customers input is a powerful tool to imprive and accomplish our mission to making you experience the most greatest stay that our Guests can enjoy.

If you may return to this colorful island please consider us as your home in the Mexican Caribbean. We certainly be honored to host you back soon!

Kindest regards,
Customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ixchel Beach Hotel

Property: Ixchel Beach Hotel
Address: Playa Norte S/N | Centro, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #5 of 38 Hotels in Isla Mujeres
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Ixchel Beach Hotel 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
Among the best hotels in Isla Mujeres, visit Ixchel Beach Hotel, a two wing, two phase condotel complex with 117 rooms in Isla Mujeres. East Wing (Phase One) with 48 rooms, 5 stories and opened in June 2006; West Wing (Phase Two) with 69 rooms, 6 stories and opened in August 2007. Both properties (see Accomodation Remark below) are designed in Mexican casual and modern stylish buildings located at the beautiful North Beach on the colorful island of Isla Mujeres (Women Island).Ixchel for the Mayans was the Goddess of love, fertility and the moon. Walking a few steps from downtown of this friendly island and facing the most beautiful white sand & powder touch beaches of Isla Mujeres, in the Yucatan Peninsula and the Mexican Caribbean, our Isla Mujeres hotel offers warm personable service in an upscale, intimate island experience perfect for families and romantics.If you want a great escape to a Isla Mujeres hotel, our hotel is ideal for the relaxing weekend getaway or a romantic honeymoon retreat. Treat yourself to all of the luxury that our Ixchel Hotel in Isla Mujeres has to offer and enjoy the surrounding areas, activities and beauty.Premier in Isla Mujeres hotels, the Ixchel Beach Hotel offers luxurious amenities, outstanding service and a tranquil atmosphere to completely relax and enjoy your Mexican vacation. You won't find a more beautiful or more convenient location to soak in the sun and experience this amazing island of Isla Mujeres.If you are looking among hotels in Isla Mujeres, look no further than the Ixchel Beach Hotel. You won't be disappointed. You, the guest, are our number one priority and your comfort and enjoyment during your vacations in Mexico and lodging experience are our primary concern. We will do everything we can to make your stay nothing short of spectacular. ... more   less 
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