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“Lovely Lovely”
5 of 5 bubbles Review of Ixchel Beach Hotel

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Ixchel Beach Hotel
Ranked #5 of 38 Hotels in Isla Mujeres
Certificate of Excellence
Webster
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Lovely Lovely”
5 of 5 bubbles Reviewed 6 August 2014 via mobile

This hotel was absolutely delightful.
Our room was spacious, clean and exceedingly comfortable. We thoroughly enjoyed our balcony and beach views.
All the staff were helpful and friendly. Mauricio greeted us warmly upon arrival and proved to be an invaluable resource for information and assistance.
We will most definitely return.

Stayed May 2014
Helpful?
3 Thank NUGL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review, 17 August 2014
Dearest NUGL,

Thank you for your visit and for your positive review.

Undoubtedly we are here for you and we feel honored to hear that our Guests can return home with great memories to share and remember.

Please consider Ixchel Beach Hotel as your home on the Mexican Caribbean and we will look for another opportunity to host you back.

All the best,
Customer Service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,296 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (366)
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English first
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

I spent 5 days recently on the island and can only rave glowingly about my time at Ixchel Beach Hotel felt like a home away from home from the moment I arrived, credit to all the staff and management for the way they run things. They are friendly, caring and provide a valuable service from their hearts to all the guests. The guests who stay here are regulars the island keeps calling them back. If you are looking for activities or transport around the island Mauricio (the concierge) is a magician he will help you to create your dream vacation on the island. He pulled together very quickly for me a Whaleshark adventure, Yoga and bike hire that was beyond my hopes. The feel of the hotel is relaxed and encourages you to slow down its on the best beach on the island Playa Norte, walking distance to local shops and restaurants. The rooms are a generous size, bedding is very comfortable. If your looking for the best place to stay on the island look no further!

  • Stayed August 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pixiemel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

This is the second time we've stayed at Ixchel Beach Hotel since 2012 and it was even better than before. Every single staff member treated us like we were family and were all on first name bases. We stayed from July 21 thru July 30 and wished we didn't have to leave. The hotel itself is situated right in the middle of Playa Norte (North Beach) - one of the most beautiful stretches of sand and calm turquoise blue waters of the Caribbean anywhere and within two blocks from all the dining and shopping of downtown Isla Mujeres. The staff at the hotel's Kalak bar and grill will serve you anything you want from their delicious menu all day long on the beach. The food is light and delicious, drinks are always two for one and they always want to know if there is anything else they can do for you to make your stay better. We stayed in a junior suite with sweeping ocean views, the room was huge, and towels always large fluffy and fresh. I especially want to mention the amazing customer service the head concierge provided. Mr. Mauricio spoke perfect English and every day helped us take care of the little things so we can focus on the bigger things...like swimming with sting rays! When we told him we were interested in touring the island via golf-cart, he immediately arranged to have one delivered to the hotel and saved us money by using his vast network of reliable vendors. When he found out we had a less than stellar group snorkeling trip, he made sure "we would be taken care of on our next excursion". The next day found us sailing on a large beautiful catamaran to one of the best snorkeling sights on the island. Captain John even made us a variety of gourmet appetizers after we leisurely took our time snorkeling-his Sangria really is THAT good! And, he even sailed us back to our hotel so we wouldn't have to take a cab back. It's experiences like these that keep us coming back. Ixchel Beach Hotel is not just a great place to stay, but a great place to be amongst friends. We consider Mauricio to be a genuinely good and wise man and a dear friend. Thank you to Cristobal (front desk), Margarita (maid services), Gilmer (Kalak Bar/Roosters) for always being interested in our day and for finding ways to make it better. We're looking forward to the next trip already.

Room Tip: All rooms have a great view, but junior suites are nice because the couch in the living room turns i...
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Winnie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review, 17 August 2014
Dear Winnie P,

Thank you for visiting Ixchel Beach Hotel.

We are pleased that your previous and recent stay was wonderful experiences.Your review motivates us to keep providing and improving the quality services that we offer.

We feel honored to be considered as your host while visiting Isla Mujeres and certainly look forward to hosting you for your next travel.

Kindest regards.

Sincerely,
Customer Service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

Our stay was for 3 nights in a 1 bedroom ocean view w/ terrace/kitchen room (with king bed), now we wish we had stayed there the whole week.

The staff was very helpful and friendly. We were greeted by Mauricio with a 'Welcome Home' and a cool moist towel (definitely helped with the heat and humidity). He and the rest of the staff did make us feel like this was home.

We never had problems with the free wi-fi (except one night for a few hours, but that was a problem with the ISP, not the hotel).

The hotel is perfectly located at the end of Hidalgo street where all the bars and restaurants are. The pool and beach area were always kept clean.

This was our first visit to Isla, but will not be our last. We will definitely be back and will be staying at Ixchel.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Todd D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Williamsburg, Virginia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 31 July 2014

We reserved our room through the hotel website and reserved a regular hotel room with two double beds (since it was my sister and me, we each wanted our own bed), and this is what our confirmation indicated. However, when we arrived, they told us they only had a room with a king-size bed. They said they could give us a double room for a couple days, then we would have to move to another room. After some discussion, they did give us the double room we reserved without needing to switch rooms mid-week, and to make "things right", they gave us a complimentary bottle of wine. The room was spacious and clean. The staff was courteous and friendly. The pool and beach were very nice. Overall, it was a very pleasant place and we would definitely stay at this hotel again. My only complaint was very poor wifi. We could not get the wifi in the room at all, and spotty sitting in the hotel lobby.

Room Tip: If a regular hotel room is chosen - you will not have a beach view. The one bedroom rooms would be...
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  • Stayed July 2014, travelled with friends
    • Location
    • Service
Helpful?
Thank Kwstl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review, 17 August 2014
Greetings dear Kwstl,

Thank you for your valuable review!

All direct comments of our Customers are highly appreciate. Like yours, positive reviews reinforce our mission to provide the best experience and help us to keep up the good work. Our free internet connection is an area currently under improvement to provide free quality connection, as we are aware how important it is for our Guests.

We will certainly look forward for a new opportunity to welcoming you back with open arms!

Kindest regards,
Customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mineral de Pozos, Mexico
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 30 July 2014

there's no internet in rooms, only in lobby.
Mauricio the concierge is especially knowledgeable and helpful, and speaks perfect English. A genuine nice guy perfect for his job.

Personally, after 5 days there we can't understand why anybody would go to Isla Mujeres. Even off season (when it's hellish hot) it's just a big expensive touristy place with no wilderness or genuine Mexican culture. If you do go, we recommend Garafon Castillo as a pleasant low-key place to spend an afternoon. Shaded picnic tables, food and drink if you want, and lot's of very shallow reefs with lots of small fish. Buy a 10peso container of fish food and you'll be surrounded within seconds of tossing the pellets into the water.

Room Tip: maybe one or two rooms have wifi, but nobody i talked to did. they give you a personal password an...
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  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank pozablo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Defiance, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 July 2014

We recently brought our youth group here for an overnight and were so happy with all aspects of the stay. The communication previous to our arrival was easy--we received prompt answers to our questions and requests. We arrived very early and were greeted with cool towels and obvious preparation to make our sign in easy. All the staff members (front desk, concierge, restaurant and service staff) were friendly and approachable and responded quickly to requests. They also helped facilitate a quick check out by phoning their restaurant to expedite our breakfast billing and helped so much with our multi taxi departure. The hotel location is amazing, the beach beautiful, the rooms were spotless and well equipped. Shaded seating is provided, and the towel service was efficient and easy. We could easily walk to town. We appreciated the free wifi and found service in the lobbies to be extremely fast. Thanks to all.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank P R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ixchel Beach Hotel

Property: Ixchel Beach Hotel
Address: Playa Norte S/N | Centro, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #5 of 38 Hotels in Isla Mujeres
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Ixchel Beach Hotel 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
Among the best hotels in Isla Mujeres, visit Ixchel Beach Hotel, a two wing, two phase condotel complex with 117 rooms in Isla Mujeres. East Wing (Phase One) with 48 rooms, 5 stories and opened in June 2006; West Wing (Phase Two) with 69 rooms, 6 stories and opened in August 2007. Both properties (see Accomodation Remark below) are designed in Mexican casual and modern stylish buildings located at the beautiful North Beach on the colorful island of Isla Mujeres (Women Island).Ixchel for the Mayans was the Goddess of love, fertility and the moon. Walking a few steps from downtown of this friendly island and facing the most beautiful white sand & powder touch beaches of Isla Mujeres, in the Yucatan Peninsula and the Mexican Caribbean, our Isla Mujeres hotel offers warm personable service in an upscale, intimate island experience perfect for families and romantics.If you want a great escape to a Isla Mujeres hotel, our hotel is ideal for the relaxing weekend getaway or a romantic honeymoon retreat. Treat yourself to all of the luxury that our Ixchel Hotel in Isla Mujeres has to offer and enjoy the surrounding areas, activities and beauty.Premier in Isla Mujeres hotels, the Ixchel Beach Hotel offers luxurious amenities, outstanding service and a tranquil atmosphere to completely relax and enjoy your Mexican vacation. You won't find a more beautiful or more convenient location to soak in the sun and experience this amazing island of Isla Mujeres.If you are looking among hotels in Isla Mujeres, look no further than the Ixchel Beach Hotel. You won't be disappointed. You, the guest, are our number one priority and your comfort and enjoyment during your vacations in Mexico and lodging experience are our primary concern. We will do everything we can to make your stay nothing short of spectacular. ... more   less 
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