We stayed here just for two separate nights in August, 2011, and had no problems at all. We found the place to be clean and welcoming. The rooms were fairly big, nice bathroom, view of the pool, everything you wanted, really. We found the service to be very good. When we returned for the second night, the room smelt of cigarrettes. We were going to put up with it, then decided that we should call it to the attention of the staff. The young man was most apologetic and said the rule is that people don't smoke in the rooms, but it does happen. He offered immediately to move us to another room, and indeed, came and helped us move our things.
There are only two negative things we would say: one is that the hotel, while comfortable, has little character, and could be anywhere (some people of course may prefer this!), and the other is that when we were leaving, we were asked to wait while they radioed for a member of staff to check our room. This made us feel anxious because we had a bus to catch, and it took several minutes, but also slightly offended that they felt the need to do this. I understand they do this with everyone, but it would have been better to have been warned!
- Official Description (provided by the hotel):
- The Gran Real Yucatan is a five star hotel located in a former 19th century French style mansion, in the historic center of Merida, Yucatan. It offers two Master Suites, two Junior Suites, 18 Delux Plus bedrooms and 52 Delux bedrooms. The wide facilities and personalized service provide with comfort and luxury for a better experience. The hotel’s restaurant, “El Emperador”, offers a great variety of local and international dishes and the bar, “Los Vitrales”, next to the swimming pool, has a wide selection of cocktails and wines. All rooms are equipped with air conditioning, safe box, LCD flat screen tv with remote control, telephone in the room and bathroom, WIFI, fully equipped bathroom including amenities and bathtub. All rooms have balconies with views to the pool or garden. The hotel’s location makes it a perfect choice for every traveler since is located only a few steps away from the cathedral and Main Square, also close from the colonial “barrios” or neighborhoods of the center area. It is also strategically located for the business travelers; it is only a few blocks away from the business and commercial district, Paseo de Montejo. You will be able to find a wide variety of restaurants, bars, churches, parks, souvenir and boutique stores and more. Stay in the Gran Real Yucatan to make your stay a unique experience. ... more less
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- Also Known As:
- Gran Real Yucatan Hotel Merida
- Gran Real Yucatan Merida