We spend 10 days at this rental. Although they have strict policies Carlos the manager was open and able to accommodate all our needs. The house is beautiful, spacious and the decor is pretty unique. The 3 bedrooms were very comfortable and the garden area very nicely done. The swimming pool was a success with our kids. Merida is hot and it was great to be able to jump in at any time. Location is close to Paseo de Montejo, and a few minutes drive to the main plaza. Carlos the property manger was always very attentive and willing to help answering all our questions. He replied very fast.