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“Awful service - rooms that smell of public restrooms, broken A/C...”

Les Jardins de Merida
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Les Jardins de Merida
Ranked #25 of 78 Speciality Lodging in Merida
Reviewed 14 October 2009

Imagine a beautiful, quiet and well-located hotel with no toilet paper, barely functioning air conditioning and a bitter hotel owner that accuses you of stealing the broom when you leave!!! To know more details about our stay, read on.
The owners are a couple who own several hotels but somehow do not know how to manage them.
One month before our stay, one of the owners was about to cancel our reservation because the deposit arrived one day late! We had to argue with her to let us stay.
When we arrived, there were no sheets on the beds, no toilet paper, no soap. The rooms smelled like public restrooms due to plumbing issues.The air conditioning was basically broken, while the outside temperature reached over 100 F every day. It took the owner almost an hour to check us in. She also told us that she was going to charge all the electricity we used while at the hotel, which was not in our rental agreement. There was no room service or cleaning during our week-long stay.
Upon leaving, the owner charged us a cleaning fee (which was also not previously specified in the rental agreement) and accused us of stealing a broom!
Overall - I would not recommend this hotel to anyone.

  • Stayed: February 2009, travelled with family
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4  Thank aistena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
calle64, Owner at Les Jardins de Merida, responded to this reviewResponded 20 October 2009

Dear Guest,

There seems to be a misunderstanding: the Jardins de Merida is not a hotel, they are 5 luxury rental houses in Merida’s colonial center. This is the reason why there is no room service nor cleaning inside the rented house, as well as different details such as sheets on the beds (they are proportioned to the guest brand new, for them to install, as in any rental home). The cleaning, as stated in the previously signed “Terms and Conditions” has an extra cost of 100 mexican pesos per day ($ 8 US dollars). As well as for the electricity, every guest previously signs the form “Terms and Conditions”, in which it is stated that the electricity is not included, these houses being for a usually long term rent. As for the air conditioning, we are very sorry to hear about the experience, we would have solved the problem in no time if advised. Concerning the late deposit, it never occurred and was never an option to cancel the reservation, as a matter of fact, it was not the deposit which arrived one day late, but the guests. One last misunderstanding: the owner has told the guests that the previous clients must have taken the broom, which explained why there was none in the house. There was never any accusation, and if it was interpreted this way, we are truly sorry.

We are truly sorry to hear that your experience has not fulfilled your standards.

Warmest Regards,

Les Jardins de Merida

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Reviews (12)
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4 - 10 of 12 reviews

Reviewed 23 August 2009

My partner and I went on our second trip to Mexico, and we decided to spend a week in Merida. It was truly amazing: the city life, the culture, the people, we loved it! But what made our experience even more unforgettable was the Jardins de Merida. Not only were we in the middle of the colonial center, but we also felt like we were in such a peaceful, remote, luxurious home at the same time! The pool area, the gardens, our private little courtyard and our terrace were our favorites! It felt exactly like home, and we did not want to leave! Having traveled a lot, let us recommend you this place, it's truly a new gem in the center of this amazing city, and definitely worth a stay...

  • Stayed: July 2009, travelled as a couple
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3  Thank Sarah_Travel_World
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2009

I rented a house in ''Les Jardins de Merida'' for 2 weeks in August. We have two children and this place is perfect for a family. They have a huge swimming pool and a beautiful garden. The house was entirely furnished and decorated with very nice taste. We were able to have lunch directly by the pool while the kids were playing in the garden and in the pool. The house is very well located, just 2 blocks from the main square in the historic center. It is a very quiet and charming place, we just loved it.

  • Stayed: August 2009, travelled with family
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2  Thank LilouMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2016
Google Translation

Room Tip: Une des deux chambres a un balcon, mais les deux sont bien aménagées avec vue sur la piscine.
See more room tips
  • Stayed: March 2016, travelled with friends
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Thank lyshot00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2014
Google Translation

  • Stayed: January 2014, travelled as a couple
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1  Thank productionTulum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2013
Google Translation

  • Stayed: January 2013, travelled with friends
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2  Thank Denisf725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2012
Google Translation

  • Stayed: February 2012, travelled as a couple
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2  Thank Mundo T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Les Jardins de Merida

Address: Calle 49 Y 53 | Centro, Merida 97000, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Hotel Style:
Ranked #25 of 78 Speciality Lodging in Merida
Price Range: £60 - £91 (Based on Average Rates for a Standard Room)
Number of rooms: 9
Official Description (provided by the hotel):
“Les Jardins de Merida” are 5 charming colonial houses for rent, restored with exquisite taste to their original beauty in a very quiet garden setting with a common swimming pool. They are located in the most desirable area of the historic center of Merida in Yucatan, Mexico, next to the Main square. ... more   less 

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