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Hotel Ibis Merida
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Reviewed 14 February 2011

  • Stayed: February 2011, travelled as a couple
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 28 January 2011

Location is not close to the Merida city center (zokalo), but it is not a problem if you have a car - private outdoor parking is for free. Rooms are small, but the furtiture is new and comfortable and LCD TV. There is no bath in shower room. Very friendly stuff on the reception. This holel very sutable for
couples with car - free parking, clean and quiet rooms, no insects, good staff. I will stay here next time.

  • Stayed: February 2010, travelled as a couple
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Thank smkd1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2010

New clean hotel, everything in the room smelled new, even if the place was made with generic shelving and decor pulled from an ikea type of catalogue, it was great, all you need nothing more or less

The bathroom leaked a little given the seal on the glass was weak on suction on one side, nothing too extreme, i've had worse

This hotel is located near the main street Paseo de Montejo, and a very safe area to walk at night. many shops and restaurants nearby: Sanborns, Stevia (great steaks), Chedraui (grocery store with great breads) and many others.

Parking is free and it is pretty safe, locked with card. I felt it was very small, but it never got full, always found parking :)

Hotel has a couple of computers free of charge for guests to use, and a nice restaurant in the lobby

  • Stayed: March 2010, travelled as a couple
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Thank FCTravel006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Accor_Mexico, General Manager at Hotel Ibis Merida, responded to this reviewResponded 1 December 2010

Thank you very much for taking the time in sharing your comments regarding your stay at ibis Merida.

Yes, you are in a great location, we offer a free Internet & parking service, & the hotel recently opened. I am sorry for your experience in the bathroom did not fully meet your expectations. Please rest assured we have taken the appropiate measures to address the problem with the maintenance department in order to prevent a futuroccurence.

Exceptional service is what we strive like to be known for; therefor your feedback is extremely important as it helps us to continually improve .

I am delighted that you left our hotel with pleasant memories. We are looking forward to welcoming you back to ibis Merida.

Sincerely,
Emilio Matarranz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2010

Unfriendly staff, elevators that stop between floors,key cards that don't work over and over.(even after reprogramming) This hotel feels like a hospital complete with tired and grumpy staff. I would that recomend anyone in their right mind find just about any other hotel and save yourself the problems you will face at this joke of a hotel.I travel to merida 5 times/ year and have never been treated anywhere near as bad as I was treated at IBIS.

  • Stayed: May 2010, travelled on business
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Thank worldinvester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Accor_Mexico, General Manager at Hotel Ibis Merida, responded to this reviewResponded 9 August 2010

“I am very concerned about the bad image that has been able to collect from your stay with us. I remember Ibis hotels have a service "contract 15” which is that we solve your problem in 15 minutes or else you will be our guest. This customer service is valid at any time of day or night, all year. Really, I am also very concerned that your impression of Ibis hotels has been marred by this experience and in particular the impression of Ibis Merida, as we are very proud of the customer care we give to our guests. I hope that this experience will not deter you from using Ibis hotels in the future.”

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Reviewed 9 May 2010

This hotel is very basic, but it works, the price is cheap, the best of it its the location, just one block away from Paseo Montejo which is great, it's clean and nice, the hotel staff is very friendly my compliments for them. But don't expect too much from it, its a nice hotel!

  • Stayed: May 2010, travelled solo
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Thank Iram77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Accor_Mexico, Public Relations Manager at Hotel Ibis Merida, responded to this reviewResponded 28 June 2010

We appreciated very much your comments, good services & location are what we constantly strive for.

Hope to seeing you soon, best regards.

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