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“Very clean, economical, great for business stay!”
4 of 5 bubbles Review of Hotel Ibis Merida

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Hotel Ibis Merida
Ranked #19 of 103 Hotels in Merida
Certificate of Excellence
Irvine, California
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Very clean, economical, great for business stay!”
4 of 5 bubbles Reviewed 2 August 2013

We stayed at the Hotel Ibis for one month and were VERY happy with the hotel. Yes, it is economy and the rooms are no frills. But, you have what you need. Comfortable bed, TV, air conditioning that works. The staff was very, very responsive and treated us very well. I would highly recommend for long-term stays, business trips and those wanting to save money. Not a vacation spot, but centrally located, good wifi and a restaurant in the building are all very convenient. Free parking and again, the staff could not be nicer!

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StealthTraveler5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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504 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Diego, California
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 14 July 2013

Business traveler's hotel that has great value for tourists too. Checked in morning of and all employees were friendly. I recommend staying here if you are on a budget but want above a hostel. Free parking if you are driving and lots of air conditioning!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IanJorgeson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 14 January 2013

We were booked at this hotel by our vacation rental company because our beach house in San Benito was not ready yet. The rooms were so small that we had to get a second room just to fit our luggage...granted, we had a lot of luggage (six large suitcases) as we are moving to Merida. The bed was a full size and pretty darn hard. We are used to a king size pillow top at home so it was uncomfortable. Very reasonably priced but we would not have chosen this hotel for ourselves. Would be a good choice for a hotel needed in Merida if you are here for business and need a clean and economical hotel.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 3 January 2013 via mobile

Very good price quality ratio. We only paid 500 peso per night including taced. I liked the breakfast. It is much better than eating in smaller restaurants around. It is even better and cheaper than eating in the 5 stars hotel across the square (near chedraui).The only true problem is that i heard absolutely everything (was even able to dustinguish words) from nearby rooms.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tudorbors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 25 December 2012

Other than the location and the price, nothing is worth it. FOOD was not edible. I booked 4 nights and I checked out the next day with out getting me money back. The promised me though. The room was very small. constructions very bad. I heard everyone around me and above me. the steps upstairs, in the alley, Even when the room next me open the bathroom door, I could here it.
They found my bus tickets on the deck and throw it away. without refund or anything. I went to elspaniol hotel and it says it is a 5-star hotel, but I give it 3ish. I will write a review about it.

Room Tip: Don't book here
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  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Iman141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm
Level Contributor
115 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
2 of 5 bubbles Reviewed 22 November 2012

The title says it all. In terms of service, cleanliness, modernity and in particular; food, this hotel is way below other ibis hotels we've been to.

If there is a Do Not Disturb sign on the door, there's no need for the receptionist to call my room and ask if I want cleaning. The sign has a pretty self-explanatory purpose.

Damp damage above the toilet door - absolutely not OK.

The check-in process took approximately 35 minutes longer than it should have. Why? Because the hotel staff didn't have my reservation in their system. Okay, let's call the hotel company that I booked through, I said. "We don't have their number", they said, so *I* had to google it for them. Then when they had the number in front of them, they didn't even manage to dial it, since they were unused to country codes. So I had to dial the number for them as well.

Sure, it was the hotel company who had screwed up, but should such unexperienced staff really work at an international hotel chain? I mean, at least they should know how to use the Internet and a phone...

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelCouple2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Accor_Mexico, Manager at Hotel Ibis Merida, responded to this review, 27 November 2012
Dear Guest :

I really appreciate your comments about your stay and would like to mention
That we are constantly working in order to offer an standard quality of service
to all of our clients and have a policy to guarantee this service.
Next time you come to Hermosillo, I Would be very glad to make this promise
Come true.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 11 November 2012

Our first impression of the hotel Ibis Merida...we walk through the door and the entire lobby smells like a sewage leak. The staff didn't seem to be affected at all by this. If this was the only issue about the place, we probably could have let it go, but there were too many other issues.

The rooms were TINY and I say that as a New Yorker. I have no idea why they would be so cramped, but they were almost claustrophobic. I could hear EVERYTHING from the other rooms. There was a girl upstairs who wore heels for hours just pacing around her room. But I heard other things too, like people going to the bathroom, people talking, and other things not to be mentioned but only imagined.
The location was fine, and we were able to walk into the centro.
The only reason we stayed here was because we were with a wedding party and everyone was staying here, but if not, for the same price, we would have much rather opted for a cute and local b&b style place in the center of town. We weren't able to meet with the wedding party in the lobby either for drinks and had to go elsewhere because the smell of sewage was too overwhelming and they ran out of alcohol as well.
Our key kept deactivating, so every time we went to the room, we had to go back to the lobby to get it activated again.
We also had booked this place about 6 months earlier and had reserved a room with a discounted rate for the wedding party. When we went to check out, they did not honor the rate they gave us and made us pay the current daily rate.
After staying here, the entire wedding party basically made a joke out of this place, because it was so bad. Every time something smelled something bad, we would call it an "IBIS".
I have stayed in a lot of hotels, and some with only very basic amenities, but I would 100% recommend against this place. There are much better places to stay in Merida.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jsauceda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Ibis Merida

Property: Hotel Ibis Merida
Address: Calle 58-a 495 | Col. Centro, Merida 97000, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #19 of 103 Hotels in Merida
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Ibis Merida 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Ibis Mérida Hotel is only 3.1 miles (5 km) from the city center and 6.2 miles (10 km) from the international airport and is ideally situated for exploring the "White City" and the tourist hot spots of Uxmal and Chichén-Itzá. Book one of our 120 comfortable and modern rooms for your business or leisure trip. We have a restaurant with a 24/7 snack service, a bar, car park and free wireless Internet access. ... more   less 
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