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Reviewed 18 February 2012

I recently stayed at the Hyatt for a business conference. It's a perfectly fine hotel but more three stars than anything higher. The staff whilst nice are pretty clueless- ask for anything out of the ordinary and you get met with a blank stare. Even basic requests turned into a bit of a mission- asking for a working hair dryer took 3 calls and 30 min.

If you could get a cheap rate it might be worth it but it's lacking both the charm of a boutique hotel and the seamless service you'd normally expect at a Hyatt or it's competitors like Sheratons or Marriotts.

Oh and there is no sound proofing and the floors are marble so you hear everything.

  • Stayed: February 2012, travelled on business
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1  Thank expatinlondon17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2012

After a particularly disastrous beach rental, we needed a couple of days of luxury and pampering, so we booked into the Hyatt Regency Hotel. We got what we wanted! We had an excellent room and everything worked flawlessly. We were treated well by the staff. Our reservation included their breakfast buffet and every morning we were very pleased. I would strongly recommend making a reservation that includes breakfast.
The location of the hotel is excellent. You can easily become well acquainted with the restaurants and museums on the Paseo.
It was a good experience, but with a slight downside. If you need to use electronic devices, be ready to pay a daily rate for each device. We travel with iPhones, i Pad and a computer so we were shocked when the receptionist told us there would be a daily usage charge for each device.
Overall, a very good experience with one downside.

Room Tip: Excellent city view from upper floors
  • Stayed: February 2012, travelled as a couple
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Thank Jack K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2012

The Hyatt of Merida is a great place to start a trip to this area - located very close to the center but still quiet and restful. Their bedding, mattresses and bedrooms are among the most comfortable in the downtown area. Sometimes we go just for the breakfast buffet, with wide assortment of Mexican and European specialities, fruits, pastries and juices in a lovely setting, very good service and incredibly reasonable price. Has a big pool. Very experienced and friendly staff. Just don't get so comfortable that you don't go out the door and experience Merida. A very high quality hotel, and very popular with Mexican visitors from around the country.

Across the street at the Fiesta Americana mini-mall is a wide selection of tours, rental cars and good quality shops, and of course Sanborns where you can buy anything including a pharmacy. If they don't have it, try the really good Wal-Mart's a few minutes further on. Also walking distance to La Pigua, one of the best seafood restaurants in town where you should go for afternoon lunch at 2 or later, not in evening (by tradition that's when seafood restaurants here serve their big meal).

Room Tip: Ask to be as high up as possible for the views of Merida, a very flat city.
  • Stayed: January 2012, travelled as a couple
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2  Thank Seaside808919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2012

We spent our vacations there during the month of December, when the city is very busy and the hotels are full. The attention that we received was very good and all the problems were solved immediately. The bed was very confortable, the room was very nice and clean. The location is close to Paseo de Montejo. The avenue has so many things to visit like the old and big houses, the Museum of Antropology and the hotel Rosas and Xocolate. We walked from the hotel to down town Merida and also we rented a bicycle to go there. The city is very safe. In Paseo Montejo you can visit the Museum of Anthropolgy, Hotel Rosas and Xocolate and the mansion. Starbucks is 5 minutes walking and the tourist office is also walking distance towards the street of Paseo Montejo. The stop from the tour bus (turibus) is half block away from the hotel. Chili's is infront, Sanborns and Los Almendros restaurant.
We had a very romantic trip and the staff helped us to make it possible.

Room Tip: with a view from the pool.
  • Stayed: December 2011, travelled as a couple
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1  Thank Adah E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2012

The Hyatt Regency was an outstanding hotel. The staff was attentive, the room spacious and comfortable and the location was ideal for my business purpose of visiting the US Consulate. Merida is really off of the normal tourist track, but offers a glimpse of colonial Mexico. The cathedral is a great piece of architecture with an interesting background story.

  • Stayed: January 2012, travelled on business
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Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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