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“Merida Vacation”

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Hyatt Regency Merida
Ranked #16 of 103 Hotels in Merida
New Braunfels, Texas
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Merida Vacation”
Reviewed 19 July 2014

The Hotel is in a wonderful location. Easy to walk to the Museums and there are Cabs out front along with horse drawn Carriages at all hours of the day or night. There is even a huge Wall Mart less then a block away. Very convent to go to the main Plaza and the many wonderful Restaurant
And activities around the Plaza at night. The breakfast at the hotel is the best that you will ever find in the area. We used the Hotel concierge to book travel with a personal guide for several days and explored the many Mayan Buildings and took a boat trip to see the wild flocks of flamingos. There is so much to see and do in and around Merida. I feel there is not a better place to stay while you enjoy Merida.

  • Stayed February 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Goldminer2616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this review, 25 August 2014
Dear Guest,

Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are glad to know you enjoyed your visit and found our hotel pleasant.

We are looking forward to seeing you soon again.

Best regards,

Hyatt Regency Merida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,144 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
Houston, Texas
Level 4 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 July 2014

Hotel had a great location. We were very near to Paseo Montejo which is the main road in Merida and very near shops, plazas among other possible necessities in the city. The hotel lobby and restaurants are magnificent as they look recently remodeled. Service was also great with everyone without exception being friendly and helpful. Amenities and common areas looked beautiful and modern giving the idea that one got a great deal for the money.

My only meh moment for the hotel is that the bathrooms seem a little dated for the rest of the place. I do not know if they are in process of remodeling everything but I hope they do, as they have the whole package.

DO look at their website for I got breakfast for the same price I found on other sites (travelocity, expedia, hotels, orbitz etc.) I got an awesome deal and thoroughly enjoyed our 3 night stay a this hotel.

Extra: ALWAYS ask price before grabbing a Taxi, every taxi has different prices and are negotiable while getting on the taxi, not arriving at your destination!

Room Tip: BEWARE of third floor towards pool. We changed up to 7th Floor as per concierge recommendation. They...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Tony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this review, 25 August 2014
Dear Guest,

Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are glad to know you enjoyed your visit and found our hotel and our services very pleasant.
We are looking forward to seeing you soon again.

Best regards,

Hyatt Regency Merida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Mexico
Level 6 Contributor
1,017 reviews
179 hotel reviews
common_n_hotel_reviews_1bd8 340 helpful votes
Reviewed 9 July 2014

I will put this very direct: the only good about this hotel is the staff, all of them are great with smiles and happy to help, even the post stay service is very professional.

The problems arose with the comfort and overall quality of the rooms: the bed/mattress is one of the worst I ever stayed and the room is very dated. The lobby is very comfortable though but I thinks is not a suitable place to spend the night, is it? LOL

Thumbs up for the free WiFi which is something new in this property.

  • Stayed June 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank draghignazzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this review, 25 August 2014
Dear Guest,

Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are sorry to hear you had troubles during your stay. We assure you we will be working to improve them to offer you a great experience.

We are looking forward to seeing you soon again

Best regards,

Hyatt Regency Merida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valladolid, Mexico
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 July 2014

My husband and I were invited to a 4th of July event here on the evening of July 3 put on by the U.S. Consulate of Merida. Check-in for our guest room was slow at registration. Hard to read the small type on the registration form (probably 7 type print). Guest room was clean with view of the city roof tops from the 11th floor. There were two extremely firm double beds, a desk and chair on wheels. Bathroom was clean. Had to call for a hair dryer. Obviously, there was one on a bathroom wall at one time. One was mounted for which we had to sign for before going to the event. Limited outlets in bedroom to plug in an appliance because what was electrical was hard wired on the nightstand. Had to ask for an extension cord to plug it in at the desk to the night stand. The TV channels were all in Spanish, except for CNN. Could not read the TV guide's small, light print. Went through a metal detector outside the rectangular function room on the first floor to the overcrowded room. Hardly any seating left even though we got there ten minutes after function started. A Dixieland band was playing very loud for the size, location, and ceiling height of the room. Pina Coladas tasted like watered down cocoanut milk. Breakfast the next morning was outstanding with much variety and attentive service from wait staff. Breakfast and valet parking were included. No complaint, just stating what we experienced.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank busytravelerZZZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this review, 25 August 2014
Dear Guest,

Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are sorry to hear you had troubles during your stay. We assure you we will be working to improve them to offer you a great experience.

We are looking forward to seeing you soon again

Best regards,

Hyatt Regency Merida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 5 Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 28 June 2014

The hotel service and staff was excellent. I especially enjoyed the look and feel of the lobby, complete with a bar and afternoon pastries. The restaurant and bar featured amazing food. I never had a bad meal at the hotel. The negatives were hard beds and the film on the windows in the hallway make it appear dark and stormy on the outside, although it was sunny during my entire stay. Overall good, clean hotel where I felt safe and knew the staff would take care of any requests.
The pool area is a nice place to read a book or magazine.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CloudSurfingMiranda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this review, 25 August 2014
Dear Guest,

Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are glad to know you enjoyed a pleasant stay.
We are looking forward to seeing you soon again.

Best regards,

Hyatt Regency Merida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 June 2014 via mobile

This was our first time traveling with our baby girl and we were pleased with the service and the facility. The staff was friendly and very attentive. We stayed for three nights in one of the suites. The suite was roomy and comfortable. We really could not go out for dinner due to our baby sleeping schedule and had dinner at the hotel and food was great.

Stayed June 2014
Helpful?
Thank Sally R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this review, 27 June 2014
Dear Sally,

It´s such a pleasure to know that you and your family enjoyed your stay at Hyatt Regency Mérida. It is very important for us to know all your opinions which will help us to improve our customers experince. We hope to see you again very soon.

Best regards,

Hyatt Regency Mérida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Champaign, Illinois
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 May 2014

My wife and I stay here often because there are no surprises. Consistent, good service from staff and the rooms are nice. The remodeling is over and I am not sure anything is better but now has a different look. The pool appears to have shrunk in size but remains nice. Did not try the new restaurant. The executive floor lounge has a wonderful breakfast and snack hours, the slight increase in room rate for this service is well worth it. The exercise room needs some improvements and additions but if exercise is important you can get an adequate workout in. I don't play tennis but the courts look nice off the exercise room. We were here during a high security meeting for the District Attorneys of Mexico and seeing the gun carrying police everywhere is just a reminder that Mexico does not attempt to be subtle with security. I checked out some boutique hotels for the next trip but suspect I will come back to the Hyatt.

Room Tip: Do access to executive floor lounge
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank orthobike_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this review, 25 August 2014
Dear Guest,

Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are glad to know you enjoyed your visit and found our hotel pleasant.

We are looking forward to seeing you soon again.

Best regards,

Hyatt Regency Merida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Merida

Property: Hyatt Regency Merida
Address: Avenue Colon, Esq. Calle 60 | Centro, Merida 97000, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Merida
#9 Luxury Hotel in Merida
#10 Family Hotel in Merida
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hyatt Regency Merida 4*
Number of rooms: 289
Official Description (provided by the hotel):
.Seventeen-story Hotel located in main commerical & tourist district, near archaeological sites. ... more   less 
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Also Known As:
Hyatt Regency Merida Hotel Merida
Merida Hyatt Regency
Hyatt Merida

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