We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best avoided”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Gamma de Fiesta Inn Merida El Castellano
Ranked #13 of 103 Hotels in Merida
Certificate of Excellence
Sydney, Australia
Level 5 Contributor
53 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Best avoided”
Reviewed 22 April 2013

I was attending a conference being held at this hotel in Merida and my wife and I spent 4 nights here. The room we had was pretty sad and crying out for renovation and a damn good cleaning. About the only positive comment I can make is that the room came with free WiFi, but that is it. The windows of our 7th floor room were broken and did not close properly letting in the 40C heat necessitating continuous running of the air-conditioner which mercifully enough worked (it didn’t for a colleague staying in another room) but was very loud and kept us awake at night. The shower was miserable with no water pressure and black mould everywhere. The tables, sink tops and fittings were dirty and appeared to have not be cleaned regularly. Despite there being a space for it, there was no bar fridge, perhaps it had been stolen by a previous guest. With dozens of TV stations on the TV, there was not a single one that broadcast in English. In the lobby of the hotel the Mens public toilets were a disgrace and like the room, did not appear to be cleaned regularly and on top of this the urinals did not flush properly which was very disconcerting and unhygienic. Fortunately, as an invited speaker at the conference I did not have to pay for this accommodation so not sure what the prices are like. However, if you are looking for a hotel in Merida, do your self a favour, and avoid this one.

  • Stayed April 2013, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iain C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

602 reviews from our community

Traveller rating
    185
    269
    99
    27
    22
See reviews for
151
188
29
141
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Calgary
Level 4 Contributor
46 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 29 January 2013 via mobile

This was a time share exchange and had everything we wanted except a peaceful night!
Room, staff, location, food and services were excellent.
However noisy music at night was disturbing but it might just have been because we were on the first floor.

Stayed January 2013, travelled as a couple
Helpful?
Thank Seventy09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 January 2013 via mobile

I stayed here a total of 3 weeks in December 2012 and January 2013 in between side trips to the coast for scuba diving and to Cancun. These were exchanges through Interval and these were better than most I have gotten over the last 20 years and I exchange a lot. The hotel is in a great location, you can walk anywhere anytime and be safer than most places in the states. The hotel is very clean, rooms large, plenty of hot water for me at all times. Kinda of basic but I spent most of my time out anyway. Wish they would wash the windows though. The gym is clean and enough stuff to have a good workout. The pool is also very clean and warm enough even in December and January for me (of course being from Montana helps). The staff is extremely competent, friendly and helpful at all times.
The buffets and regular menus are all very good and varied enough for anyone. Overall no complaints and I would return without any hesitation.

Stayed December 2012, travelled solo
Helpful?
Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reno Nevada
Level 6 Contributor
170 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 7 January 2013

We just returned from a week at this hotel, exchanging it for a two-bedroom unit. It was hard to find info about the unit in advance, so I hope this helps others. We liked the location, only a short walk to the square, good restaurants and shops--but if you don't like old, historic parts of town (we do), this may not be a good match. The hotel has a cavernous "tour bus" feel but staff is friendly. We never ate in the restaurants. The pool is attractive but not heated in winter and too cold for us. The time share units, we were told, are on the first two floors. We had daily maid service except on Sundays so the place was kept clean. Bathroom amenities were minimal. Our units were generously sized but minimally appointed with bare floors, one picture on white walls, poor lighting especially in the living room and little seating. We realized the living room was so empty (one small couch and no comfy chairs) so that you could pull down a queen sized Murphy bed (which means the unit can comfortably sleep six). About the "kitchen"- small fridge, a microwave and sink. So tiny that we didn't even plan on breakfast in the room...not even cups or mugs. Unfortunate slow and intermittent (but free) wi fi. On the lower floors, you are very close to the nearby clubs and especially on weekends, the party noise is very loud (prompting us to sometimes keep the windows closed and the air conditioning on--although the big windows otherwise produced nice breezes). We were glad to have the experience in Merida and we may not have come here without the time share exchange, but our standards were compromised in this hotel.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tourgoddess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jax, Florida
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 December 2012

We spent three weeks in Merida last Nov/Dec. We stayed at El Castellano and it was a very good choice. I must qualify this by saying that it was a perfect fit for us, in that we wanted a hotel that reflected a true sense of the Yucatan Peninsula and its culture, which in Merida is all over. The hotel location made it very easy to access all the numerous recitals, piano competitions, theater, music, dance and fairs which take place in the different central theaters and plazas. It is an almost permanent joyous, quaint, authentic environment. The hotel itself has a pure Mexican flavor: from the large restaurant, with a breakfast buffet that includes jiuces, fruits, breads, desserts, over 10 entrees in heated basins plus an omelette station that also caters the meats with all kinds of dipping sauces all quite delicious. We spent one week using our timeshare exchange and the rest of the time in their standard rooms that are quite comfortable. However, if you're thinking of anything along the Marriott lines you'll be disappointed. We did have a problem with a sink in our timeshare, and after we were all unpacked and moved in, we were told the sink required a lot of work, so, we had to move to another room (say what!!??) we took it all in stride. In this new room we had some condensation in the ceiling so, it "rained" when we were trying to brush our teeth. However, they did fix it right away. The gym is great, ample and with a good number of machines. The pool was clean and large enough, the lobby is comfortable if run of the mill. The big pluses are the fact that it is kept immaculately clean, the free wifi/computer use and the free parking along with the fantastic breakfast buffet and the location. When it comes to this particular hotel, you will really love it if you come to immerse yourself in the culture and leave the sanitized versions to the international hotel zone.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kulgata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newton-Le-Willows, United Kingdom
Level 5 Contributor
86 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 1 November 2012

Spent 2 nights at this hotel, the seventh in our visit to Mexico. The room was well appointed, although you had to pay for the coffee pouches to use in the coffee maker, and was very clean. The location of the hotel makes it easy to access eateries and the main square. Staff were generally very helpful and the breakfast was one of the better ones we encountered, and set in an attractive dining room. Nothing to complain about!

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kandj93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 October 2012

This is my 3rd or 4th time staying at El Castellano.
The hotel is clean and has all the amenities that you can ask for (including ironing board & iron)
The overall room is pretty modern, flat screen tv with cable, channels in english, nice glass table, coffee maker, etc.
The only complaint I can think of with this hotel is the slow elevator (not a big deal)
The bathrooms are clean and the water pressure is strong.
Don't expect a 5* plush over exaggerated hotel, but definitely somewhere clean and comfortable to stay when you are in Merida.
Steps away from the center of downtown where all the action is.
I highly recommend this hotel when staying in Merida.

On Sundays, downtown Merida closes off the streets and has a sort of Sunday festival, so the noise does get a little loud, not the hotel's fault.

Room Tip: Get a room on the upper most floor. (I believe it's the 10th floor)
See more room tips
  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavicitoJR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Merida hotels
1.2 mi away
Fiesta Americana Merida
1.4 mi away
Hotel Ibis Merida
Hotel Ibis Merida
#19 of 103 in Merida
523 reviews
0.1 mi away
Hotel Casa del Balam
Hotel Casa del Balam
#15 of 103 in Merida
514 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Mision Merida Panamericana
0.2 mi away
Gran Hotel de Merida
Gran Hotel de Merida
#30 of 103 in Merida
266 reviews
1.1 mi away
Hyatt Regency Merida
Hyatt Regency Merida
#17 of 103 in Merida
1,142 reviews
Show Prices
Show Prices
Show Prices

Been to Gamma de Fiesta Inn Merida El Castellano? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Gamma de Fiesta Inn Merida El Castellano

Property: Gamma de Fiesta Inn Merida El Castellano
Address: Calle 57 513 | Entre 62 Y 64 Centro, Merida 97160, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Merida
#9 Best Value Hotel in Merida
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Gamma de Fiesta Inn Merida El Castellano 3.5*
Number of rooms: 163
Official Description (provided by the hotel):
Located at the historic center of Merida, the Gamma by Fiesta Inn Hotel, whose 10 floors and 153 rooms, presents an architecture that combines the colonial and modern style; inside, details and decor, invite you to spend some time relaxing, taking a break from modern life. The spacious rooms will make you feel relaxed, no matter whether these leisure or business making the perfect place to stay. The most representative cultural and architectural richness of Merida is in its historic center. A few steps from Gamma Fiesta Inn, you can admire our architectural, cultural and gastronomic richness that both identifies us. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Booking.com, TripOnline SA, 5viajes2012 S.L., HotelQuickly and Cancelon so you can book your Gamma de Fiesta Inn Merida El Castellano reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El Castellano Merida
El Castellano Hotel Merida
Hotel El Castellano

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing