We, two experienced travelers who both speak fluent Spanish stayed at this hotel in December of 2004 for two weeks. We were overcharged by the hotel and the travel agent. When we left at 5AM on New Year's Day we were charged for breakfast (which we had been assured several times by the travel agent and hotelier was included). They had also promised to summon a taxi for the trip to the airport but none was available. Neither us nor another couple (from Texas with the same experiences in the hotel)could afford to miss the only flight that day so we paid the charges and left. Together we found a taxi.
The water in the room was never hot, the ac did not work, and 'best' of all the toilet would not flush correctly. Attempts to get changes in this situation were met by excuses and more excuses.
Staff at the desk was evasive at best, outright liars at worst.
Never again at the Mission Merida.
- Free Wifi
- Free Parking