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“Nice central hotel” 4 of 5 bubbles
Review of Hotel Colonial

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Hotel Colonial
Ranked #29 of 103 Hotels in Merida
Brisbane, Australia
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice central hotel”
4 of 5 bubbles Reviewed 28 February 2014 via mobile

We based ourselves at the Hotel Colonial for 3 nights while visiting the surrounding sights. The hotel was in a good location for venturing out at night (close to Plaza Grande) and reasonably priced. Or room was ok.. it was clean and with the balcony door closed it was quiet enough. We didn't eat at hotel so can't comment but hot and cold bottled water available on tap was a bonus. Nice rooftop terrace. Small clean pool area on ground floor.

Stayed February 2014, travelled with friends
Helpful?
Thank kayjay176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELCOLONIALMERIDA, Gerente at Hotel Colonial, responded to this review, 5 March 2014
Google Translation
Buenos días,

Gracias por sus comentarios, nos complace saber que nuestra magnifica ubicación le sirvió para hacer mas placentera su estancia en nuestra Ciudad.

Nos agrada saber que disfruto de nuestra terraza con la vista que tenemos de la ciudad así como también haya disfrutado de los servicios adicionales con los que contamos.

Esperamos volver a verle y que nos de la oportunidad de volver a servirle.

Saludos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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545 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
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  • English first
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English first
Hennessey, Oklahoma
Level Contributor
279 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 bubbles Reviewed 5 February 2014

Been to Merida numerous times, visits ranging from a few days to few weeks. I always stay at the Colonial. Everyone, and I do mean everyone, from the Manager to the Bell hop, is friendly, and will go out of their way to get you what ever you need to make your stay perfect. The restaurant is good and inexpensive, while location is close to the main park, zocalo. Not a resort or Luxury hotel, but I get treated better there than i do at the major Hotel chains in the states. The service and experience are better than other hotels your would pay much more for.

Room Tip: All the rooms are nice.
See more room tips
  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cpharris21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELCOLONIALMERIDA, Gerente at Hotel Colonial, responded to this review, 20 February 2014
Google Translation
Buenos días

Gracias por sus comentarios nos complace saber que siempre utiliza nuestros servicios y que nuestro trato amable marca la diferencia entre otros hoteles además de nuestra magnifica ubicación.

Esperamos poder seguir brindándole nuestros servicios.

Saludos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Peoria, Illinois
Level Contributor
6 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 1 February 2014

We recently stayed in Merida with two other couples who had been there before. They had also stayed at the Hotel Colonial before so we had impressions of what it might be like. My husband and I were both very happy with our stay at the Hotel Colonial. We cannot begin to express how impressed we were with the hotel staff, their restaurant, and especially with the atmosphere. Our room was very clean and the bed was very comfortable. Our maid did a great job of cleaning our room everyday. We were on the fourth floor and had the outside balcony just outside our door that we used every morning and evening to just relax and enjoy the scenery. The view is quite spectacular except for the remodeling going on next door. But even with that was an event to experience. The restaurant had a variety of food to offer each day. The fruit was plentiful and the Flan there is so great! They have a chef who will prepare your eggs your way and additional dishes to satisfy your hungers. The hotel staff is just great. We felt like we were just part of the family. The Hotel Colonial is perfectly situated so you are close to quite a bit of the city. Walking in the city we felt safe and the experience is one we will remember for years to come. Thank you to Jorge and all his staff for a wonderful visit. We can't wait to come back and make Hotel Colonial our home away from home.

Room Tip: The fourth floor has quick access to the balcony and great views.
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  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank EmeryPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELCOLONIALMERIDA, Gerente at Hotel Colonial, responded to this review, 20 February 2014
Google Translation
Buenos días,

Gracias por todos sus comentarios nos complace saber que su estancia fue muy agradable en compañía de sus amigos. Haremos llegar todos sus comentarios a todos nuestros colaboradores ya que sin ellos no podríamos hacer lo que estamos haciendo por todos nuestros clientes.

Estamos seguros de contar con su visita el próximo año.

Saludos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 25 January 2014

This hotel is quite close to the main square, only a few blocks walk. There is a nice looking pool, free filtered water for refilling your jug in the room, and the rooms are clean and quite nice except for a little bit of water damage and paint lifting in the bathroom. The beds were reasonably comfortable and the staff on the front desk were helpful with info on Merida. I recommend the buffet breakfast which was pretty good value for about $7 AUD. People come specifically from other hotels for the buffet breakfast. Overall I would recommend this hotel and I would stay here again.

Room Tip: There is no lift so if you have heavy bags ask for the lower levels.
See more room tips
  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank bowlie83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELCOLONIALMERIDA, Gerente at Hotel Colonial, responded to this review, 20 February 2014
Google Translation
Buenos días,

Gracias por sus comentarios , nos complace saber que nuestra magnifica ubicación fue de gran ayuda para su estancia en esta ciudad.

Definitivamente nuestro desayuno bufete tiene un precio justo y variedad lo que hace que mucha gente venga a disfrutar de nuestros desayunos los cuales son variados.

Es importante para nosotros saber que le gusto la piscina y que nuestros servicio fueron buenos.

Esperamos poder servirles una vez mas en un futuro cercano.

Saludos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 10 January 2014

We stayed at this hotel during our stay at Merida, and I found it just right: clean, close to the heart of the city, plenty of restaurant choices one block away. I would recommend this hotel for the value and for the location

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Gerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELCOLONIALMERIDA, Gerente at Hotel Colonial, responded to this review, 20 February 2014
Google Translation
Buenos días,

Gracias por sus comentarios nos complace saber la buena opinión que se llevo de nuestros servicios y que nuestra magnifica ubicación se conjugo con un precio justo para que nos diera la oportunidad de poder servirle.

Esperamos poder servirle en un futuro próximo

Saludos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed 7 January 2014

I decided at the last minute to go to Merida, and got an excellent deal on a popular website.

The hotel is perfectly located, just a short distance from the Zocalo, Santa Lucia Park, and other sites. There is an abundance of good restaurants nearby.

The bed was comfortable, the air conditioning was good, and the bathroom had very good hot water and shower pressure. I spent more time in my room than usual (came down with a brief bug), and I was very comfortable there despite my circumstances.

The staff did a fine job.

My only caveat is that this hotel is listed as a 4*, which might be interpreted to mean luxury. It's a very good hotel, but not a luxury hotel.

  • Stayed January 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank TravelerfromCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELCOLONIALMERIDA, Gerente at Hotel Colonial, responded to this review, 20 February 2014
Google Translation
Buenos días,

Gracias por sus comentarios, nos complace saber que disfruto su estancia en nuestras instalaciones y que todo funciono de maravilla.

Así mismo le comento que constantemente estamos publicando buenos precios y lo seguiremos haciendo para ustedes. Es importante confirmar que no somos un hotel de gran lujo pero contamos con todos los servicios que pueden hacer su estancia placentera en esta ciudad.

Esperamos verle nuevamente en un futuro cercano.

Saludos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
151 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
2 of 5 bubbles Reviewed 6 January 2014

The room seemed clean, but the furnishings were in poor condition. The location is good, right near the centro.

The toilet and shower area was so small you could barely use the toilet AND close the door.
The bed was hard and uncomfortable.
The hallway echos and every other person staying there apparently came in and slammed their door all night long.

If I went back to Merida i would likely stay elsewhere.

to be fair the Bellman spoke excellent English and made recommendations for local dining, the front desk agent arranged a taxi for us and the agent who checked us out called the cab driver to let him know we were ready to go early. So good service overall.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WanderlustSal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELCOLONIALMERIDA, Gerente at Hotel Colonial, responded to this review, 20 February 2014
Google Translation
Buenos días

Gracias por sus comentarios nos complace saber que nuestro personal fue muy amable con usted y le pudo ayudar en sus actividades.

Lamentamos mucho su observación de habitaciones pero le comento que trabajamos en mejorarlas y le sugiero solicitar habitaciones en torre B, las cuales son mas amplias y mas cómodas en todos los sentidos.

Esperamos que nos de la oportunidad de poder servirle en un futuro próximo.

Saludos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Colonial

Property: Hotel Colonial
Address: 476 Calle 62 | Entre 57 y 59, Merida 97000, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Merida
#16 Family Hotel in Merida
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Colonial 3*
Number of rooms: 73
Reservation Options:
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Also Known As:
Colonial Hotel Merida

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