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“it's not out of town but it's not downtown”
3 of 5 bubbles Review of Holiday Inn Merida

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Holiday Inn Merida
Ranked #36 of 103 Hotels in Merida
GreenLeadersGold level
Mexico City, Mexico
Level Contributor
120 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“it's not out of town but it's not downtown”
3 of 5 bubbles Reviewed 2 April 2013

fine hotel, good for business meetings i guess. it's near the american embassy on the mansion street. there are restaurants nearby and they have a buffet. the pool is very popular and crowded and on the 2nd (1st in Mexico) floor. the internet was touch-and-go, and everyone gets an internet password - though it only works for one device - dumb. the rooms though were comfortable, air conditioning worked. the halls were a little sterile but the rest of the hotel looked nice. it's about a 20-30 minute walk to the main square, so it's not a bad location.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank TimTran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Merida, responded to this review, 25 April 2013
Dear TimTran,

Thank you for your review and your recent stay with us. We are pleased you found our hotel nice and that you liked your room accommodations. My apologies for the disappointment you had with our facilities. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests. We hope to have the pleasure in welcoming you back again very soon.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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321 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
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UK
Level Contributor
236 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed 28 February 2013 via mobile

Nice large rooms with good facilities. Coffee maker, water provided. Outdoor pool on first floor but nowhere to change up there.
The hotel did a buffet the night we arrived but it was out in the car park. The main road outside the hotel is very busy, shopping mall opposite has 2 restaurants

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gail1842
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 21 February 2013

I stayed in the Holiday Inn for a business trip in February. The holiday inn has a lot of character, which I liked since I was traveling internationally. The pool looked very nice, and the buffet at the restaurant was very good and reasonable ($15 USD). The restaurant in the front outside was a nice place to grab food at the end of a work day. The hotel serves traditional Yucatan food which was great since I didn't have too much time to explore.

My biggest problems with the hotel is that some of the features were older: hair dryer didn't work, shower was difficult to change from bath/shower, air conditioning was so/so, phone was broken.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meghan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Merida, responded to this review, 14 March 2013
Dear Meghan H,

Thank you for taking the time to write your review following your recent stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I am sorry we let you down on some aspects of your stay. I have taken note of your valuable comments and we will share these with our management team for the purpose of bringing improvements needed.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
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Atlanta, Georgia
1 review
4 of 5 bubbles Reviewed 10 February 2013

In general a good value, but a no-no is the noise of people knocking doors at 3 am calling guests with loud voice. It happened twice in my 3 night stay. There is a humming noise, perhaps the air conditioning - This Junior suite, instead of window have a painting mural and therefore the room is very dark.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zeeflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorset, England
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 23 January 2013 via mobile

We stayed only two nights as part of a tour of the Yucatan Peninsula. The room was nice - on the second night the guest above us had a dog in the room and we could hear it barking/ yapping and walking around on the tiled floor.
Okay - so we could have complained but we were checking out anyway.
The hotel in general looks like it needs a serious refurb.
And finally the breakfast service offered was poor. Limited choice.
Would we go back? No.
Location was okay though - nice 20 minute walk from the town centre.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GenieDorset_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Merida, responded to this review, 14 February 2013
Dear GenieDorset_England,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the room.

However, We’re sorry about the noise during your stay as well as the poor breakfast selection. we will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Del Norte de Mexico
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 3 January 2013

We wanted to find a good hotel at the end of our journey in Yucatan. We needed a hotel for one night that could be close to the airport. This hotel is a good option. It is only 15 mins from the airport and it is in the area of the big hotels in Merida. Its location is very good (in a walking distance to the main attractions of Merida; i.e. Paseo Montejo, and not very far from downtown). The rooms are clean and big enough. The beds are comfortable. The staff was friendly and very helpful. I would recommend this hotel for a short trip to Merida. Note: We requested a wake-up call because our flight was very early in the morning. The staff even knocked our door in order to ensure that we were not going to miss our flight.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ExploradorMexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EduardoMartinez1416, Director General at Holiday Inn Merida, responded to this review, 8 January 2013
Dear Guest: Thank you for your opinion, which is very important as it allows us to improve day by day, especially we will share what you mentioned our friendly and very helful staff with , I'm sure it will be a great motivation to know.

We are waiting for yor next time in Merida, Mexico..

Happy new year!!!
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Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 31 December 2012

Nothing to complain about this hotel. Of course I'd love to have more options for breakfast, but since it's complimentary I'd be a cynic. It's a brand new facility and it shows, rooms are very comfortable and our bed seemed to be right out of the box. Beware though: they don't have a minibar for you.
There's a big plaza nearby and the amazing mayan museum at walk distance. Location couldn't be better if you want to visit this museum, and in my humble opinion YOU SHOULD.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tchrix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EduardoMartinez1416, Director General at Holiday Inn Merida, responded to this review, 8 January 2013
Dear Guest: Thank you for your preference in Merida, i think yo were stayed at Holiday Inn Express, is important for Hoiday Inn brand your comments, i will send then at IH Express.

I hope in the near future you come back at Mérida, and stayed with us again,

Happy New Year
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Additional Information about Holiday Inn Merida

Property: Holiday Inn Merida
Address: Avenida Colon 498 Entre Paseo Montejo Y Calle 60 | Paseo de Montejo, Merida 97000, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Merida
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Merida 3*
Number of rooms: 213
Official Description (provided by the hotel):
Always friendly and uncomplicated to suit your needs business traveler or leisure. Excellent location at Paseo de Montejo. When you arrive at Holiday Inn Merida will be greeted by our friendly staff who always ready to assist you with whatever you need Holiday Inn Merida is a comfortable hotel with all handsome rooms that will transport you to the era of the haciendas and modern facilities ideal for men and women travelling for business, vacationing with the family and for groups and conventions ... more   less 
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Also Known As:
Holiday Inn Merida Hotel Merida
Merida Holiday Inn

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