The first room they gave us had two twin beds even though they told us it would have one king, and the toilet was dirty and didn't flush. We went down to complain, they switched our room, but we had to pay 100 more pesos for the new room. The recehuptionist was really rude and unfriendly even though we spoke spanish. The receptionist and the bell boy both told us we had free breakfast. We didn't go to breakfast the first two days because we woke up early to take day trips. The third day we decided to use the breakfast. We showed up and asked the waiter if the buffet was included with our room. He asked for our room number and said he would be back with coffee, he came back to ask for the room number and said we could have breakfast. He walked by us and said nothing and didn't bring us coffee ever. After we finished our breakfast he came to tell us our room rate didn't include breakfast. He never told us before even though he was picking up our dirty dishes. We had to talk to the person in charge at reception who wasn't the manager, because supposedly the manager doesn't work weekends. The woman at reception refused to take responsibility and just gave us the runaround and said we had to pay even though they made a mistake. So in the end we had to pay 300 pesos for the worst food we've ever had in Mexico and were never allowed to speak with a manager. Supposedly our room rate didn't include breakfast. Our receipt just showed a total and they have no posted rates. I bet they run this scam all the time. There are cheaper, cleaner, and nicer choices closer to el centro, so avoid this place like the plague.
- Official Description (provided by the hotel):
- Modern high-rise - 5 blocks from the Zocalo, 2 blocks from the Paseo de Montejo. ... more less
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- Also Known As:
- Los Aluxes Merida
- Los Aluxes Hotel Merida