Two women on a trip to Merida for medical reasons and we were able to get a room at Hotel Motejo Palace as a last resort...at 1:30 am on Sunday morning we awoke to the load banging of the room door...at that time of morning the hotel should be quiet as people are asleep! We tried calling the front desk to notify them of this horrible noise and no reply...the loud banging continued and then the breaking of one of the door panels, which sounded like the entire door was coming down..we quickly grabbed our purses with passports and cash and opened the door which lead to balcony and started to scream for help...not long after some other guest opened up to find out what was going on. In a matter of seconds the security showed up with a lame excuse of them repairing the front door..yeah sure at 1am who does that to their guests!!! The lies they all told were too different and we knew they were all in on trying to rob us and hurt us!!! Please don't ever stay at this hotel...http://www.hotelmontejopalaceyucatan.com/ppc/?gclid=CP33zYW59K4CFUmc7QoduTsNLg
After the horrible fright and them all leaving our room...my sister went down to pay them...and the manager told her..you did not have to come pay now!! so why in heavens did they break the door to try to collect for the night that we should not have paid for as when we arrived and checked in it was Saturday at 5am...and they did all this on Sunday at 1:30 am!!! That was not right and I just warn young ladies travelling together check rooms for and escape route if in the event this happens to you and don't ever stay at HOTEL MONTEJO PALACE IN MERIDA!!!
- Official Description (provided by the hotel):
- Busy, Lively 7-story Commercial Hotel situated overlooking the avenue, 1/2 block from Archaeological Museum. ... more less
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- Also Known As:
- Montejo Palace Merida