My family and I recently booked 2 nights at this hotel and our stay was terrible. Everything in the room was very old, the beds were hard, and service was awful. We needed a blanket for one of the beds and asked for it 3 times, but no one brought it. The housekeeping/ maintenance crew would play around in the hallways at all hours of the day and night with little regard for the fact that there are people trying to sleep in the rooms. There was also a group of about 10 children on the floor and they were also using the halls as a recreation space, but no staff members in the hotel would do anything about it. The kids were even using the balconies to throw things onto the cars in the hotel parking lot. The waiters in the restaurant were always confused, and the service was just average there. The hotel is in a decent location, but needs serious updates and the staff need some customer service training in a bad way. 5 stars for the adorable little woman who plays the piano beautifully on the restaurant terrace, but everything else was awful.
- Official Description (provided by the hotel):
- Busy, Lively 7-story Commercial Hotel situated overlooking the avenue, 1/2 block from Archaeological Museum. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Travel Republic (UK), Evoline ltd and Cancelon so you can book your Montejo Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Montejo Palace Merida