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“Terrible hotel”
Review of Montejo Palace

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Montejo Palace
Ranked #91 of 106 Hotels in Merida
Reviewed 10 December 2008

My family and I recently booked 2 nights at this hotel and our stay was terrible. Everything in the room was very old, the beds were hard, and service was awful. We needed a blanket for one of the beds and asked for it 3 times, but no one brought it. The housekeeping/ maintenance crew would play around in the hallways at all hours of the day and night with little regard for the fact that there are people trying to sleep in the rooms. There was also a group of about 10 children on the floor and they were also using the halls as a recreation space, but no staff members in the hotel would do anything about it. The kids were even using the balconies to throw things onto the cars in the hotel parking lot. The waiters in the restaurant were always confused, and the service was just average there. The hotel is in a decent location, but needs serious updates and the staff need some customer service training in a bad way. 5 stars for the adorable little woman who plays the piano beautifully on the restaurant terrace, but everything else was awful.

  • Stayed: December 2008, travelled with family
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1  Thank ebgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (56)
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13 - 19 of 56 reviews

Reviewed 17 August 2008

Very old hotel, the plugs throughout the hotel won't even accept 3-prong standard grounded plugs. The rooms were as minimal as possible.

There are *much* better options in town - seek them out!

  • Stayed: August 2008, travelled on business
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Thank Jonesy33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2007

I do not recommend it at all. It used to be a nice hotel long time ago, but everything is old, broke, out of place. Bad service, staff does not help you. Look for another place.

  • Stayed: April 2007, travelled on business
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2  Thank mandarinaco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2003

We stay at this hotel in August 2003... What a terrible night we pass there. First, never forgot to visit the room before.. What a mistake..
we paid and we see the room after but it was too late.. very oldie furniture and a strange smell of humidity and ....the air conditionning was not working and no ventilator (august in Merida...)it was hot hot hot and humid, the pool is small (very small) and out of order every day.... the water was not clear..the owner decide not to put a penny in the hotel and no renovation. What a shame because it use to be one of the best before for quality and price but not anymore... At 7:00 a.m.the next morning I packed our suitcase and we left... We didn't sleep because no air.. we open the window but you have all the noise from the street... finally we didn't sleep at all. We are not difficult people but believe me it was not worth 70 cad. a night .....believe me ... this is not a good choice of hotel.

15  Thank Enanita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2017
Google Translation

Stayed: December 2016, travelled as a couple
Thank Miroslaw T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2016
Google Translation

  • Stayed: August 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Carlos M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2016
Google Translation

  • Stayed: November 2015, travelled as a couple
    • Location
    • Rooms
    • Service
Thank LorenzoSamCR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Montejo Palace

Address: Avenida Paseo de Montejo 483-C | Between 39 and 41 Col Centro, Merida 97000, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #91 of 106 Hotels in Merida
Price Range: £37 - £55 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Montejo Palace 3*
Number of rooms: 90
Official Description (provided by the hotel):
Busy, Lively 7-story Commercial Hotel situated overlooking the avenue, 1/2 block from Archaeological Museum. ... more   less 
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Also Known As:
Montejo Palace Merida

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