I am surprised at the negative ratings listed here and their vehemence. We stayed one night at Montejo Palace on April 7, 2009, because we had to turn in a rental car nearby and catch a plane early on April 8. I made my reservation by telephone with Rosa Maria Suarez, who was polite, cheerful and efficient. I don't recall the rate, but I was pleasantly surprised upon arrival to receive a rate lower than Srta. Maria had quoted. Desk staff was very friendly and efficient, and the bellman was extremely helpful. Yes, the hotel was old, but our room was clean, comfortable and acceptably quiet. My wife is a clean freak and not only did she not complain, but I asked her again just now and she verified my opinion that it was a pretty decent place to stay. The staff did particularly well considering they had a load of high school kids the same night, which might have explained some chaos had there been any. There was not.
Desk staff awakened us in plenty of time the following morning. The bellman got us a cab and was right on time to cheerfully take our voluminous luggage down. After 3 months in Mexico, we had a load.
The only thing that was slightly disappointing was the restaurant, but it was okay & I usually don't expect 5 star food at a reasonably priced hotel restaurant.
I certainly would stay here again, & in fact intend to on January 31. The staff was what made it so good.
- Official Description (provided by the hotel):
- Busy, Lively 7-story Commercial Hotel situated overlooking the avenue, 1/2 block from Archaeological Museum. ... more less
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- Also Known As:
- Montejo Palace Merida