We booked a colonial room in September, for December, for 2 nights. At check in, we were shown a squat-ceilinged, cramped room that wasn't made up yet - at 4 pm. We had to take it. Settling in, the room had been only slightly cleaned, the bed linens were stained and extremely old. The shower bathroom was filthy. The only light in the bedroom comes from behind a carved wooden frame high on the wall. The air conditioner creaked and coughed all night. The window opened to a grimy, smelly light shaft. We told the front desk, showing them the emails, that this was not the room paid for, but got nowhere and was told we couldn't change the following day. So we cancelled. The desk staff wouldn't refund and only got the manager on the phone after we kept insisting. He said he'd process a refund - which hasn't happened and I have no expectation of it happening. The lobby, while sadly beautiful, was filthy, with cigarette butts everywhere. The breakfast was awful and while waffles were on offer, they seemed to be only on offer to Latino appearing guests. The waiter who ignored us came by quickly when we started to leave, expecting a tip. I just looked at him and shook my head. This place is disgusting. I booked it because I wanted to real casona/boutique hotel experience. I should have gone again to Casa Mexilio. Believe the negative reviews on this place. Don't go.
- Official Description (provided by the hotel):
- The Hotel Posada Toledo & Gallery, was built as a house, at the dusk of the eighteenth century, and that has been adapted to serve as a Colonial styled Hotel. Staying at Hotel Posada Toledo & Gallery, is a complete experience, original floors, handcrafted wooden doors, and high ceilings, help to provide the sensation of traveling back in time, of course without giving up any of the modern life commodities and luxuries, such as free Wi-Fi accesible on the entire building, Breakfast included with all room types, and a top quality restaurant, that specializes in local cuisine, make the Hotel Posada Toledo & Gallery the perfect complement for your stay in the magnificent city of Mérida, Yucatán ... more less
- Reservation Options:
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- Also Known As:
- Posada Toledo Hotel
- Posada Toledo Merida