The hotel is at a very noisy street, you can not open the windows. The rooms are dark, no real daylight. They are modern but impersonal. It seems more like a business hotel.
The area is ok, you have to walk 15 to 20 minutes to the city center. The sidewalk is very small. In the daytime, the streets are very busy and it is not really safe to walk there. In the night, the streets are abandoned and dark.
The breakfast is ok, but there is less choice when the hotel is not fully booked. Then you have to go to the kitchen and order everything you want in Spanish.
The front desk staff is friendly, all of them speak English - more or less. The trips you can book over them can turn out as a fully loaded mini bus and a Spanish speaking tour guide who explains everything shortly in English. That's not what the hotel promised.
If you complain over something you already paid, they do not answer the complaint.
All in all I would go to another hotel next time. Maybe nearer to the city center where many hotels are located.
- Official Description (provided by the hotel):
- Casa Continental is a small hotel ideally located near to the downtown of Merida and Remate de Paseo Montejo. We have 9 rooms with exclusive details and all the services that you need during your stay in Merida. We have continental breakfast, Internet wireless, Local calls and 01800 for free. ... more less
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