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“a luxury and peaceful place.”
Review of Hotel Hacienda VIP

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Hotel Hacienda VIP
Ranked #21 of 105 Hotels in Merida
Certificate of Excellence
Reviewed 22 June 2012

I'm working in the busy city of Cancun and I go to Merida 3/4 times every years. I was looking for a special and intimate place to celebrate our 1 year anniversary with my girlfriend.

The Hacienda VIP is more than a boutique hotel. With only 4 (very) spacious and lovely bedrooms. It's like to be in a private colonial house with lovely people to take care of you. The service is available 24/24. People are very helpful and always give me amazing advice about restaurants in town. Everybody speak fluently english, wifi is everywhere and the huge swimming pool in the patio is for the 4 rooms only.
It's a very relaxing and quite place to spend few day at only 5 block from the "plaza central".

I especially loved the elegant style of this real old colonial house and the amazing breakfast. My girlfriend had a great memory of the massage.

For me, the best choice in town.

  • Stayed: May 2012, travelled as a couple
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Thank Fabricio G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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101 - 107 of 182 reviews

Reviewed 13 March 2012

I arrived during the night, so the lighting was gorgeous, the decoration beautiful. The hotel only has 4 suites, next to their basic hotel, which is not basic and has another 8 rooms. My room was impressive in size, in amenities and comfort.
So far, so good. I had dinner in the hotel. They have some nice tables next to the beautiful pool. I ordered a simple sandwich with goat cheese, ham and tomato which came with a greens salad. Both were really good.
Later in my room I tried the large bathtub. There's not enough hot water to fill it up, but it wasn't that serious as the weather is quite fine, 85 Degrees.
Breakfast selection is a bit limited, but it has the basics and the service and atmosphere are outstanding.
After the second night of being in this place I can tell you it is an experience you ought to live if you come to Merida. This place is amazing. I wouldn't have thought this place is for a business traveler, which I am and now I highly recommend this place over chain hotels like the Intercontinental or the Fiesta Americana.
For a business traveler that demands the highest level of service, comfort, Internet availability, quality food, cleanliness and a quite place, plus a clean and stylish boutique hotel, this is the place to be.
This also the perfect getaway for a couple which demand a clear romantic and private atmosphere with a discrete, but outstanding service.
And at last, even if you need to get a away for a few days in a beautiful city like Merida and enjoy your time alone, this place fits that need as well.

  • Stayed: March 2012
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1  Thank jlandrade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2012

The Hacienda VIP is a really nice experience: right in the historic old part of town, charming design, and high quality service. The staff could not have been nicer.

Room Tip: Even the windowless room that we had was extremely pleasant
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  • Stayed: February 2012, travelled with family
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Thank r a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2012

We had booked a superior room at the adjacent Hacienda Merida for 5 nights, but we were upgraded to the four-room Hacienda VIP. All told, the hotel was excellent. The hotel parking was conveniently nearby, the Anglophone staff were universally welcoming, the room was marvellous (huge, with a huge bathroom), the design of the hotel was beautiful, and the breakfast on the patio next to the pool was a delight. Although the hotel has full WiFi facilities, I tended to use the hotel’s own business centre computer which possessed a good internet connection [though one must be careful with the EN(glish) and ES(panol) language settings]. There was a convenient pool-side bar in the Hacienda itself . All-in-all, a most enjoyable experience though I am sure that the Hacienda Merida would have been perfectly pleasant. We have nothing but praise for this establishment

  • Stayed: October 2011, travelled as a couple
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2  Thank MADPhilOxon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2012

We were so pleased to have (1) gone to Merida and (2) stayed at Hacienda VIP. The hotel was even better than the photos suggested. The hacienda architecture is very impressive. It is close to the town square so is well located. Despite being in the center of town, we found it quiet. The room (we splurged on a suite) was huge. The design of the room was elegant - clean and modern yet also had a Colonial feel. The staff was first rate. They were helpful with everything from bags to setting up guides for the Mayan ruins (and had good restaurant recommendations). Breakfast served by the pool was tasty and ample. They have staff there 24 hours including beverage service. It was very nice to have a late night drink and some snacks after we arrived. The owner, Alex, Is very welcoming. We were looking for a boutique hotel that was comfortable and also reflects the local flavor. Hacienda VIP fit the bill perfectly. We will be back.

  • Stayed: December 2011, travelled as a couple
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3  Thank Kate D M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2012

We were in the “VIP area”, which is a separate hotel two doors down from the main part of the hotel. It contains four rooms/suites, a pool and its own reception. So when we refer to the hotel in this review, we mean this “VIP area”. The hotel has a very stylish and boutique feel. There is chillout music played through speakers in the reception. For reasons unknown to us we were upgraded to a suite, which had the biggest room, bathroom and changing room that we have ever stayed in. Each of these three rooms was massive. The bathroom had a large shower and bath, and the bedroom had an ipod player as well as a TV. The room also has a nice balcony. Along with the styling, and the room, we were also very impressed by the service. It felt special having the reception staff stand up from their desk ever time we entered the hotel and they were keen to help with our plans. Randomly the hotel staff also brought us a glass of wine and some appetizers that they had prepared on our second night. We don't know why they did this, or if they often give these extras, but it was a very nice touch and it was an excellent way to enjoy watching the sun go down from the balcony. They also didn't charge us for breakfast, even though we told them it wasn't included our booking. They said we could have it for free anyway. Needless to say, we were very impressed by this hotel, although our impression benefits from our having been upgraded to a suite. The communal areas and service would have been nice all the same.

  • Stayed: November 2011, travelled as a couple
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2  Thank Aguy29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2011

Sorry but we were rather disappointed with Hacienda VIP!
It was certainly pretty, lovely grounds and very peaceful but the room we were given (the large one at the end of the pool) became a concrete cave after our first night. There was no "atmosphere" at all - it lacked so much warmth which would have been easy to rectify. The cavernous bathroom had one shower head (behind a wall like a stable!), poor fittings and was simply not 5 star - a beautiful bath could easily have fitted in. I also like glass on windows and not just shutters and mosquito nets - when open there was no privacy and they started mopping the terrace right by our room first thing in the morning, a small fridge is nice for a 5 star property too - especially as after breakfast there was no way to get any food or drink (two small bottles of water provided, we did get more after asking) and better toiletries please!
Also take note that a "spa" is not just a tent in the yard of the sister property with cloth walls that could be overlooked from close rooms - although the massage was good!
Breakfast was adequate, the bar next door was dreadful - no atmosphere and poor cocktails. a bad Margarita in Mexico!
The staff in the VIP section were certainly nice and the owner charming but we expected a lot more for the price and will not go again...after 3 of our 4 nights we moved to Roses & Chocolate and if you read our review of that hotel you will see why!

Room Tip: Probably the one with the balcony - all the others had no views - some have no windows!
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  • Stayed: November 2011, travelled as a couple
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3  Thank slhguys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alexhaciendamerida, Owner at Hotel Hacienda VIP, responded to this reviewResponded 30 November 2011

Thank you for your review. We are terribly sorry you didn't like your experience at our hotel. We will make sure the flaws you pointed out are not overlooked for our future guests.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Hacienda VIP

Address: Calle 62 441-A x 51 y 53 | Centro, Merida 97000, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #21 of 105 Hotels in Merida
Price Range: £110 - £222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Hacienda VIP 4*
Number of rooms: 4
Official Description (provided by the hotel):
Experience our hidden oasis where contemporary art and deco chic meets colonial classicism. In the historical center of the colonial city of Merida, the Hotel Hacienda Merida VIP is our new exclusive getaway for a perfect relaxing vacation in the mist of the exhilarating Mexican lifestyle. Discover this newly remodeled 1820 historical home, with its exclusive 4 luxurious bedrooms, distinguished hospitality and personalized service. ... more   less 
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