We were looking for something a little different after staying in various resorts, something with a more Mexican feel. Unfortunately our expectations were met in mostly the more negative aspects.
The first issue was parking our rental car on arrival. The hotel has a totally unmarked carpark in the middle of a group of busy one way streets slightly away from the (poorly signed) hotel. Upon finally entering, there was space only for 4 or 5 vehicles, necessitating that we commandeered the parking space of an unwitting victim. At least the hotel was near the popular shopping and eating areas, especially the local handicraft market.
Staff were friendly upon arrival, spoke enough English to make a mixed English/Spanish conversation possible. They were helpful in guiding us to the best of Merida,tthough our first impressions were that this was a significantly more "budget" hotel that we had thought.
The rooms are not for everyone. They echo a lot due to the concrete construction, and i mean so much that the average conversation is audible outside the room. There was scant interior decoration, though pleasingly the design seemed authentic enough, probably being a renovated house. The only complimentary items were shower gels, soap and the obligatory bottled water. No slippers, loofahs, tea/coffee, fridge, not even a privacy sign. The TV was tiny, barely adequate for viewing in bed. The bed itself wasn't like anything I've seen in a hotel before; a cheap wooden frame with only an adequate mattress. There was a small closet, possibly enough for a man travelling light. We were happy with the bathroom, though the concave mirror lacked a light.
Rooms were serviced quickly, though it was all very "no frills". The floors were evidently not cleaned by the maid prior to our arrival or during our stay, necessitating the use of our socks when getting out of bed etc in lieu of slippers.
The worst part was the checkout. The hotel is divided into two parts. Not knowing this upon arrival, we checked in at the non-VIP section. When we were checking out, nobody was at the VIP section reception, we went to the other section assuming that we would be able to check out there as before. There was a friendly guy who spoke little English. He then called the manager, Ferdinando, who emerged half naked from his bed, I assumed to assist with the checkout. We had an unfortunate misunderstanding about the bill for our stay. These factors resulted in the manager concluding that we were going to do a burn on his hotel and proceeded to take my luggage from my girlfriend and become irritated and abusive. I was trying to insist that i just wanted to check my booking in my emails with my phone. If we were going to run off, why would we present for checkout? He then had the audacity to tell us to respect the peace for the other guests, at which time I said I couldn't care less and that his other guests are probably interested in what we have to go through with him. After settling the bill, he threw the key into the safe and never acknowledged us again, didn't offer to help with our luggage or unlock the carpark (with the key we just forfeited). Ferdinando, you were helpful during our visit, but some business etiquette is in order.
Given what we paid, we really cannot recommend this hotel to other travellers. There was nothing "VIP" about the place except in name. Avoid.
- Official Description (provided by the hotel):
- Experience our hidden oasis where contemporary art and deco chic meets colonial classicism. In the historical center of the colonial city of Merida, the Hotel Hacienda Merida VIP is our new exclusive getaway for a perfect relaxing vacation in the mist of the exhilarating Mexican lifestyle. Discover this newly remodeled 1820 historical home, with its exclusive 4 luxurious bedrooms, distinguished hospitality and personalized service. ... more less
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