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“Great upgrades, but neet to pay more attention to detail.”

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InterContinental Presidente Merida
Ranked #17 of 103 Hotels in Merida
Certificate of Excellence
Queretaro City, Mexico
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Great upgrades, but neet to pay more attention to detail.”
Reviewed 7 August 2012

I had a wonderful 2 day stay at this beautiful hotel close to the heart of Merida. Their service is impeccable and the installations are wonderful. When I checked in they informed me that they had just finish upgrading the Club section and it really looks wonderful. Unfortunately, they didn't pay too much attention to detail and there are little issues with it. ex. phones not working properly, electrical outlets without energy, etc.
Other than that! It was a wonderful experience as it always is!

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlos R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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602 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Puerto Vallarta, Mexico
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 August 2012

We planned our vacations with love and to spend time together with our 4/years old son. We booked a nice suite, they only have two in this hotel. The suite was nice, well-furnished.
We just have been there for 10 minutes when things started to go from terrible to worst., we found a used condom nearby the bed, fruit was never replenished, bath tub was clogged during our entire stay, turndown service was not done in 2-days in a row. Above-all the WORST part became when upon check-in they blocked our credit card rather than for a charge of Mxp $3,000.00 they noted Mxp $30,000.00. UNBELIEVABLE! this was done last July 10th and we are still struggling to get our money back!!! There is no detailed oriented staff, we continue waiting for an answer and even though the Rooms Division Manager has tried, they cannot offer any solution. With this incident, we were not able to continue enjoying our vacation. We understand it was a human error, but the way they handled this unfortunate situation was not done in a professional way. We demand an answer to this issue and will never, use Presidente Intercontinental Hotels in the future. Never again! Our vacations ended with this incident and still no answer!!!!!!! We are part of the hospitality business, and we know exactly what should have been done - they even involved their Regional Controller, which we are still waiting to hear about this resolution / which as of today it has been useless. We are about to proceed legal and even they claimed a charge-back has been done with their bank, they money is not yet into our account!!!!

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Roxana L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at InterContinental Presidente Merida, responded to this review, 27 August 2012
Dear Zwergnase,

Thank you for submitting your review of our hotel. I certainly appreciate you taking the time to bring this matter to our attention. We take comments such as these seriously and would like to follow up with you. I have sent you a private message in effort to obtain more information.

I look forward to hearing back from you very soon.

Sincerely,

Lera M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 27 July 2012

This hotel begins beautifully (literally) and continues with excellent service from the outset. The space is more than adequate for a leasurly stay in seating areas and the beautiful garden area of the main hotel. The rooms are very well serviced and immaculatly clean. With every convienience needed for a high quality, I recommend this hotel to anybody.

Room Tip: Book in advance.
See more room tips
  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
1 review
Reviewed 27 July 2012

First time in Mexico. First city on our trip was Merida. Discovered this hotel on Expedia and found the price to be reasonable. Beautiful rooms, lovely staff, no problem if you dont speak Spanish. Planning to stay here on my next trip to Merida in 2013.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tora B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 24 July 2012

We got into downtown Merida without a reservation and found the Intercontinental online during a hotel search. We found a reasonable price, and drove over and asked them if they would match the price at the front desk. They matched the price, plus we got valet parking, breakfast and free wifi. Amazing! The hotel itself has an older feel to it, but it is elegant and the room was very well put together with mini bar, fridge and a safe. The comforter was soooo cozy! The breakfast buffet was huge and had some very delicious authentic foods. The staff at the front desk spoke English well and were very welcoming and nice. They gave us accurate directions and recommended some great places to eat.

When we checked out, they gave us a coupon to stay again for free. We really loved this place and will say here again when we come to the west Yucatan!

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matthew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monterrey, Mexico
Level Contributor
110 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 19 July 2012

Located in the heart of downtown. An Old Hotel but in good condition. Clean. Service was average. Had a few problems with the A/C.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Felipe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 July 2012

Having arrived in Merida to sort out an unexpected and stressful passport situation at the US consulate the relief of finding such a great and friendly hotel nearby cannot be overstated. All the staff have been great and the attention given to our 2 small children by the staff has really been a joy. Only sorry we are not here under easier conditions but really really love this Hotel

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alastair G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Presidente Merida

Property: InterContinental Presidente Merida
Address: Avenida Colon, Calle 33-a Centro 500, Merida 97000, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Merida
#6 Business Hotel in Merida
#10 Luxury Hotel in Merida
#12 Family Hotel in Merida
#16 Romantic Hotel in Merida
Price Range (Based on Average Rates): £
Hotel Class:4 star — InterContinental Presidente Merida 4*
Number of rooms: 127
Reservation Options:
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Also Known As:
Intercontinental Presidente Merida Hotel Merida
Presidente Intercontinental Mercedes
Intercontinental Hotel Merida

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