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InterContinental Presidente Merida
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Reviews (671)
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119 - 124 of 671 reviews
Reviewed 9 January 2014

I cannot fathom some of the comments saying this hotel has a great location.

It is quite a walk - about 30 mins to the centre of town.

The hotel itself is good, the room very large and well appointed.

The staff are friendly and helpful - make sure you ask to join the rewards club then you can get free Wi-Fi.

The restaurant has good food and wine - although it is very pricey for this region.

There seemed to be some confusion with the staff over what to charge for breakfast - one saying that the is only one price and another only charging me for the continental which is what I had.

  • Stayed: January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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1  Thank andymac533
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2014 via mobile

Pros:
- Rooms are big enough.
- Nice towels and linens.
- Clean.
- Nice staff.
- Wi-fi that works.
- Nice shower.
- Free parking.

Cons:
- The bed could be softer.
- A restaurant waiter commented that 'it was ok if we didn't want to give tips' ironically. We didn't tip since it was a buffet Breakfast. We filled a positive satisfaction form and he took it and read in front of us worried that we would complain about something.

Stayed: January 2014, travelled with friends
2  Thank leonardomrc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014

We had a perfect experience at this hotel-all of the staff were great as was the food and room. The front desk folks were very helpful and the bell men were always there for us. The food in the restaurant was good too

Room Tip: Walking to the downtown is easy and convenient but the taxi fare is inexpensive too
  • Stayed: January 2014, travelled with friends
    • Value
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2  Thank MaryCatherineoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2013 via mobile

After coming from boutique hotels in Guanajuato and San Miguel de Allende I was disappointed with this hotel. For an intercontinental I expected more. It needed a makeover.rooms were tired and bathroom amenities limited. No mini bar fridge either. The rooms are extremely noisy as they surround the pool and having shrieking children wake you at
7am. Also the long corridors echo every conversation being had. Needed earplugs.
Wi-Fi was poor at times.so difficult to get laundry done. No bags or forms in room and such a lenghthy process to make it happen.Breakfast buffet was ok had better at other IC hotels. Also a little too far from the action and main square. Needed a taxi to get there each time although only $5. The most enjoyable part
of our stay were the staff. Particularly the bellmen and reception. After the car we booked to hire through American Car Rental could not provide any cars on the day ( terrible service)the wonderful Alvaro organised a taxi and English speaking driver to take us to Chichen itza and then onto our next destination Playa del Carmen.

Stayed: December 2013, travelled with family
1  Thank bloody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janeth G, Rooms Division Manager at InterContinental Presidente Merida, responded to this reviewResponded 7 January 2014

Dear Bloody:


We truly appreciate that you have taken your time to share your experience.

Thanks to your special recognition for Front Desk and Alvaro(our bellmen), he has been recognized for having exceeded our guests’ satisfaction in our employee board.

I am very proud that our team has made an positive impact.

In reference to our amenities, minibar and laundyt have taken note of your recommendations and your opinions were shared with our Housekeeping Manager. We do believe each comment give us the opportunity to improve and will work on it.

Once again, thank you for sharing your experience.

We hope you will consider giving us a second chance in the near future

Sincerely

Janeth Garcia
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2013

I stayed at this hotel during a business conference. Nice and extremely helpful staff at the front desk. I had trouble with the bathroom and very fast the front desk solved the issue. Though the hotel is a little dated, it is clean and the room is spacious. The beautiful construction and style send you to the past, like being in a 'hacienda'.

  • Stayed: October 2013, travelled on business
    • Value
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    • Service
Thank DeniseJqMq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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