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“Enjoyable stay”

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InterContinental Presidente Merida
Ranked #16 of 103 Hotels in Merida
Certificate of Excellence
Stockton, California
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Enjoyable stay”
4 of 5 bubbles Reviewed 7 April 2014

I attended a travel industry educational conference in Merida. The Presidente was one of three hotel options available. I chose the Presidente because it looked more hacienda like than the other 2 drab hotel room options and it was the right pick! The hotel atmosphere and the staff were intimate, warm and inviting. I upgraded to an Executive room and was housed across from the Executive lounge. It was lovely always being addressed by name. The patio and pool area are gorgeous. The restaurant basically Italian and the food acceptable. Additional dining options would have been nice. The service throughout was excellent as is the location. Snacks available in the lounge and the breakfast were wonderful. I would definitely return.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sheilaws2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janeth G, Rooms Division Manager at InterContinental Presidente Merida, responded to this review, 18 April 2014
Dear Guest:

We appreciate you taking the time to make us aware of your delightful experience during your recent stay. It is truly rewarding when a guest recognizes our staff’s efforts and a nice Hotel because Hotel Presidente InterContinental Merida is the place where you can find the architectural elegance of the past combined with the comfort provided by modernity.

Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Hotel Presidente InterContinental Merida a leader in excellence.

We hope you will continue to choose InterContinentals Hotels in the future.

Sincerely

Janeth Garcia
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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586 reviews from our community

Traveller rating
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    25
    7
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chicago, IL
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 26 March 2014 via mobile

Traveling with a child, this hotel and it's employees made our stay feel like home! They were so accommodating in everything. The front desk was so friendly the bell hop was so helpful with directions and out room was beautiful and the beds oh so comfortable, did not want to get up. Location was a little far away from downtown but not too bad. The only complaint would be that the pool was not in service while we were there. But overall we would stay there again if we were to go back and visit. And the whole feel of the hotel was very colonial but with a touch of modern. Thanks for a great stay!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NoRu03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 19 March 2014

It is a great place to stay in Merida, it is comfortable, very nice, well maintained, and the best is the professional and special care that the hotel staff provides. I give you an example last Saturday my family and I were having breakfast and one of the waiters -unfortunately I do not remember his name!- noticed that we were going to a tour and we bought some water to carry on, He quickly got a cooler ( I knew later he borrowed from the bell boys ) put ice on and offered it to me , Those are details that make a difference,

Room Tip: Indoor rooms are quiter
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dlaguguz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 11 March 2014 via mobile

Our three day visit to beautiful Merida was made all the better by our stay at this hotel. The staff is amazing, particularly Kevin and Carlos the concierges who did everything above and beyond to make sure we enjoyed our vacation.

Rooms are great and hotel is conveniently located just two blocks from Paseo de Montejo. We walked with our 6 and 9 year olds to the main square for the great Sunday market. The kids loved the hotel pool too!

Highly recommended.

Stayed March 2014
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Distrito Federal, Mexico
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 7 March 2014

Quality, perfect location and great service.

And believe it, really good price, you would imagine it is expensive both it is not. It worth.

The hotel mix the old hacienda building with comfortable rooms.

Room Tip: Rooms with view to the pool area are nice and quite.
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oscar U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Okemos, Michigan
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 2 March 2014 via mobile

I've stayed here a few times and it's always a good choice. No, it's not perfect. But I like the feel of the property. The service is always attentive and friendly, something we all used to take for granted, right? Sadly, it's no longer the norm. Carlos on the Club level is a gem and should be kept, always. The man is wonderful and deserves a giant raise. Shame about the pool. Yikes. Need to fix that. People do come for the sun, ya know?

Stayed March 2014, travelled on business
Helpful?
Thank WanderlustJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at InterContinental Presidente Merida, responded to this review, 17 March 2014
Dear WanderlustJim,

Thank you for taking the time to provide feedback on your stay. We are pleased to see you enjoyed your time at the hotel, and look forward to serving you again in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 26 February 2014

The main reason I gave this hotel 4 stars is that we were in the Club Level and the concierge there, Kevin, was wonderful. Our room was very nice, but all the rooms have a door to potentially adjoin the room next door. You can hear people in the other room way too easily.
But Kevin, who worked evenings on the 2nd floor Club Level - he was awesome. He was very helpful in making some phone calls for us. We had our passports stolen and he helped with making some phone calls about that.
The restaurant at this hotel was just ok. We much preferred the restaurants at the Hyatt across the street. Worth checking out.
The pool was under maintenance, so we didn't get to swim.
Overall, a nice hotel with very good staff. Best if you don't have anyone next to or above you.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debbie645
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Presidente Merida

Property: InterContinental Presidente Merida
Address: Avenida Colon, Calle 33-a Centro 500, Merida 97000, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Merida
#6 Business Hotel in Merida
#10 Luxury Hotel in Merida
#12 Family Hotel in Merida
#16 Romantic Hotel in Merida
Price Range (Based on Average Rates): £
Hotel Class:4 star — InterContinental Presidente Merida 4*
Number of rooms: 127
Reservation Options:
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Also Known As:
Intercontinental Presidente Merida Hotel Merida
Presidente Intercontinental Mercedes
Intercontinental Hotel Merida

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