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“Great mexican ambiance and architecture”

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InterContinental Presidente Merida
Ranked #15 of 103 Hotels in Merida
Certificate of Excellence
Houston, Texas
Level 4 Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great mexican ambiance and architecture”
Reviewed 2 October 2009

I stayed five nights at this hotel. It was lovely. This hotel has some historic character that sets it apart from others. The architecture is very Mexico. The rooms are large and well-appointed. I ate in its only restaurant and the food and service was very good. This hotel is very quiet, no activites, clubs. However, nearby are several hotels that do offer clubs and alternate restaurants. I would definitely stay here again!

  • Stayed September 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KAQuinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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617 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
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Miami
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 August 2009

We spent 3 nights at this hotel and we felt like home. Location is great and staff are really friendly. Facilities were extremely clean and Club Level Longue adds a nice touch to your stay.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dfeliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moguel, Front Office Manager at InterContinental Presidente Merida, responded to this review, 28 August 2009
Good Afternoon,

Thank you so much for giving us your feed back, and sharing your experience. We make every effort to ensure the ambiance and proper treatment of our guests in the hotel and specially at the lounge section.

Again, I appreciate all observations, and welcome your comments and suggestions, so that way we can track the level of our service.

Sincerely,


Christian Moguel
Front Office Manager

PRESIDENTE INTERCONTINENTAL
VILLA MERCEDES MERIDA
christian_moguel@interconti.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 4 Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 April 2009

not 4 star, but is certainly 3 1/2. Located across from the Fiesta and Hyatt, not many local resturants near- Holiday Inn has a good buffet as does Sanborn (both across the street). all floors are stone and carry noise, if you are a light sleeper. Service staff was very good with our only problem being a coffee maker in the room that had been dis assembled. New building built to resemble a hacienda.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nachodiego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 March 2009

The hotel quality is not as advertised and the service is terrible, especially the service coming from the management staff.

Grupo Presidente - Intercotinental / Crowne Plaza chain of hotels will do anything to take your money, they charge for everything including internet service, and if you pay for your meals to be included on your hotel bill, be careful, the restaurant hours are limited and even though you did not consume due to their limited availability they will still charge you for the meal. This goes for all Grupo Presidente hotels, the WORST!!

I have stayed in other hotels from the same chain in major cities of Mexico and the service and conditions are all the same. Terrible service, old rooms, and mediocre amenities, nothing as advertised. I have had it with Grupo Presidente, TERRIBLE!!

  • Stayed March 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MexicoRoadWarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Yorkshire England
Level 6 Contributor
230 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 18 February 2009

About 3 days before we arrived we got an e-mail from someone I thought was the concierge but he was officially entitled the "Front Desk Manager" - presumably an American title. He introduced himself by e-mail and offered us any help required. He then introduced himself personally when we arrived and said farewell when we left. This was very creditable and was much appreciated.
We stayed in a club room. The room was large and very well furnished but, judging from our experience in other hotels it is difficult in Mexico to get a fully functioning room all the time! The air-conditioning was not working, then the plug in the bath would not work - no bath first night, then the cold water supply was cut off, effectively leaving no toilet facilities. I was given the wrong key for the room mini-bar and I was given another wrong key when I queried this.
However, the worst problem was on our first day when we went to the Club Lounge for drinks. First of all we were not offered alcohol but then on querying I was given a (very small) beer and my wife a glass of wine. The attendant disappeared and we could not get anything else. I went down to reception (this was becoming a regular trip!) and the receptionist backed up by someone standing behind her said that the limit was two beers or one glass of wine. I said that, in that case I would have my second beer, and they said someone would come up to the Lounge. Someone did come and I got another beer and my wife actually got another wine.
I have stayed in Club Rooms in many cities in many parts of the world and have never come across an attitude like this. To be fair we seemed to get the regular attendant the other three nights when we were offered refills without problems but it all left a rather bad taste and I still don't know what the policy is in the hotel. Perhaps, if it is different to anywhere else, it should have been spelled out when booking so that we could have booked elsewhere! And the beer offered was miserably sized. Perhaps draught beer might be difficult in a Club Lounge but there should be more on offer than 25cl bottles of "Corona"!
Back to the hotel. It is not particularly well situated for Merida centre but as someone has already pointed out, it is adjacent to two other large hotels with a plentiful suppy of taxis and buses nearby. The bar was a bit miserable with a noisy television but reception area is well furnished and quite pleasant in a colonial style. The porters and other staff were very helpful and we had an exceptionally nice lady in the Club Lounge at breakfast time. Breakfast was quite good with a reasonable cold and hot buffet available. In the foyer there was a manned (or womanned!) tour desk for the booking of excursions and the lady there was pleasant and helpful.
We enjoyed our stay despite the fact that we hit more problems than we should have. To be fair they were sorted out in the end! but some of them should not have occurred in the first place. Overall, in my opinion, it is a good hotel but the attention to basic detail - and in the case of the Club Lounge plain common sense - needs to be increased.

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hibees43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moguel, Christian Moguel Front Office Manager at InterContinental Presidente Merida, responded to this review, 18 May 2009
First and foremost, I would like to thank each of you who have contributed to this channel of communication for the valuable and appropriate feedback. With your interesting comments related to your experience in Merida and in our hotel, we collect valuable information that enable us to take the necessary actions to improve the guest’s experience.

I would like to take this opportunity to announce how we have changed the concept in the Club Lounge of the hotel, and at the same time how we have also enhanced the benefits offered for everyone who has access to it. We continue to serve our continental breakfast every day, and instead of only offering 2 bottles of beer or/and a glass of wine; we now offer 2 glasses of wine or one international drink complementary, free soft drinks the whole day added by new canapé selections. I will obviously be looking into the inconsistency issues mentioned in this review and others in order to bring these areas back to the appropriate levels.

I would also like to announce the arrival of our new Chief Concierge to the hotel, Sofia Escalante who is a very talented young lady expert in the Mayan Culture, activities and places to go in the Yucatan Peninsula. With this new incorporation, we want to ensure that all our guests receive and enjoy the highest level of an InterContinental service in Merida. We trust that you will be able to enjoy these enhancements in your future guest experience.

Once again, we are very interested in your feedback and we appreciate all the objective and constructive comments that allow us to ensure that we are meeting and exceeding your expectations, in our endeavor to welcome and serve you as well as many others to our Hotel.

Sincerely,

Christian Moguel
Front Office Manager

PRESIDENTE INTERCONTINENTAL
VILLA MERCEDES MERIDA
christian_moguel@interconti.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cumberland Center, Maine
Level 5 Contributor
60 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 15 January 2009

The Intercontinental in Merida was a fantastic! The hotel seemed recently renovated, with a spacious room, decent bathroom, and a very comfortable bed. Most importantly, it felt colonial, and like it belonged right in Merida... unlike the Hyatt (I imagine) across the street.
For the money, $150 USD for a club floor room, I thought this was a very good value. The room service was also very good, and a great value. For about $30 USD, we got an appetizer, two main courses, and two cervezas. The food was very good, with tons of local specialties to try.
Unlike some of the other reviews here, I thought the club lounge was quite decent. An ok selection alcohol, free water, little snacks throughout, and a serviceable breakfast. There was always someone staffing the lounge, and it was a bonus to be able to bring a snifter of tequila and chocolates back to our room (several times). That alone easily paid for the upgrade to a club room.
The location is a little far from the center of town, but they have free valet parking, and the taxis are relatively inexpensive. Also, Pasejo de Montejo is only a short stroll away, and a good way to spend a morning or evening.
Overall, I highly recommend this hotel, and Merida in general, which was the most pleasant surprise of our tour of the Yucatan and Quintana Roo.

  • Liked — The design, the value, and the rooms
  • Disliked — The location is a bit far from the center of town
  • Stayed January 2009
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Pretzellogix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travelating
Level 5 Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 31 December 2008

This is a comfortable hotel but with some flaws that would be a problem even at a roadside motel. The room was spacious and clean with comfortable and attractive furnishings. The lamps in the room have small fluorescent bulbs and are dim, making reading difficult. The elevators are almost dark. The television has several channels in English, including CNN international and HBO. The regular TV channel selection included one with cheesy pornography late at night.

One update from previous reviews: The hotel wifi is now 115 pesos per day (about $9 US at the time) instead of $10 USD for the stay, previously found, which was disappointing. I received a small bottle of water upon check-in and more was for sale at 49 pesos per 1.5 liter bottle, about five times the price across the street. Laundry is expensive (e.g. 50 pesos for a t-shirt). I always shake my head when I see the upscale hotels charge its customers for amenities when they are paying more for a room. If you fly first-class, do you pay for soft drinks that are free in economy? Other hotels in Mexico I have visited offered free water either in the room or in the lobby and many less expensive hotels have free wifi. I wonder that if upscale hotels stopped nickel-and-diming their guests they’d make up the lost revenue with more business.

There is an Oxxo convenience store across the street and Walmart is down on the corner of Passeo Montejo. If you want American-style comfort food there’s a Subway and Chili’s within a few feet. Taxis are next door at the Hyatt and the minimum fare for non-metered cabs is 40 pesos, which is the fare downtown to the grand plaza. Metered Taximetro cabs run about 17-21 pesos. I found that some taxi drivers didn’t know what the Presidente Intercontinental was, but they all know the Hyatt. If you walk down to Passeo Montejo you can catch a bus downtown for 5 pesos. For the return, just look for “Hyatt” on the bus windshield.

The hotel staff was extremely friendly, but not always very helpful. The bellhop and the front desk served as the concierge, and they couldn’t offer much information on the city. The only printed materials the hotel had for guests was a small Intercontinental map of the city which was not very good (e.g. faint typography and few streets or sites marked). Next door at the Hyatt I got an out-of-date copy of Yucatan Today which was much better, with good maps and more information. There is an ATM at the Hyatt outside and to the right of the main entrance. There is a commercial tourist information booth down the block on the corner at Passeo Montejo. This lack of information support from the hotel staff made the expensive wifi more nettlesome, since with internet service one could at least do some research online to make up for the staff’s lack of knowledge. Wifi is free at the grand plaza downtown.

When I tried to make a local phone call I asked people at the desk three times how to do it and got three answers. On the third try all three of them huddled to confer on the issue and finally got it right. The staff seems to have some training issues.

Housekeeping had problems, too. On my first full day, the housekeeper kept me sitting downstairs for 20 minutes about 4 p.m. while he cleaned the room. He doesn’t check the minibar or replace the coffee pack. Someone else does that late in the afternoon and that person seemed to always knock on the door as I was getting out of the shower after returning to the hotel to prepare for dinner. One my third day, the room hadn’t been cleaned as of 4:30 when I returned from seeing the city. The minibar checker had been there, and must have seen the room was still dirty, but housekeeping didn’t come to my room anyway until I called. By 4:10 he was finished cleaning up, but he didn’t have bath towels … what, they’re hard to find in a hotel? I didn’t have bath towels until 5:30, to wash up for going out to dinner.

The breakfast buffet was very good, and cost 190 pesos. Checkout had problem also. They couldn't print my receipt and they couldn't run the extra charge of the breakfast because of an equpment failure, so they asked me to sign a statement agreeing to the charge. These aren't big problems, but makes one wonder how effficient this hotel is.

While this is an attractive hotel that is comfortable and has amenities, there are problems with staff training and efficiency. I would be very dissatisfied paying the rack rate for this hotel, but it might be worth it at a steep discount. When I return to Merida, I’ll either try to book next door at the Hyatt, or I’ll look for one of the more popular smaller hotels and B&B’s closer to the historical district.

  • Stayed December 2008, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelating
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Presidente Merida

Property: InterContinental Presidente Merida
Address: Avenida Colon, Calle 33-a Centro 500, Merida 97000, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Merida
#6 Business Hotel in Merida
#8 Luxury Hotel in Merida
#12 Family Hotel in Merida
#16 Romantic Hotel in Merida
Price Range (Based on Average Rates): £
Hotel Class:4 star — InterContinental Presidente Merida 4*
Number of rooms: 127
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Also Known As:
Intercontinental Presidente Merida Hotel Merida
Presidente Intercontinental Mercedes
Intercontinental Hotel Merida

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