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“Excellent”
Review of Hacienda Xcanatun

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Hacienda Xcanatun
Ranked #26 of 103 Hotels in Merida
Certificate of Excellence
GreenLeadersGold level
Egypt
Level 5 Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Excellent”
Reviewed 20 March 2013

We were a group of 14 people coming on a tour from Egypt to Mexico; all of us are experienced travelers.
The Hacienda is a beautiful hotel love the grounds the greenery, the suites are amazing. I just wished I stayed longer and explored more of the Hotel. The food whether breakfast or dinner was amazing top notch.

The staff are very friendly and were patient with us

  • Stayed February 2013, travelled with friends
    • Value
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Helpful?
1 Thank Kabdelmessih
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTina, Owner at Hacienda Xcanatun, responded to this review, 27 March 2013
Hello, Karim! Thank you for your great review, we enjoyed having the group here! My husband and I spent 10 wonderful days in Egypt 5 years ago, and cannot wait to go back, what an amazing country! I hope you visit us again. Best regards to you and the others!
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225 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Guadalajara, Mexico
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 March 2013

If you are lucky enough to go to Merida, in the state of Yucatan, Mexico, there is a place you have to see, Hacienda Xcanatún, a unique place in a paradisiac town some miles away from the city.
And don't forget to visit its exquisite restaurant. There are some many wonderful dishes that I would recommend to have the typical "yucateca" food.
I am really sure that this is one of the most beautiful places I have ever been.

  • Stayed March 2013, travelled on business
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Helpful?
Thank Miliena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTina, Owner at Hacienda Xcanatun, responded to this review, 27 March 2013
Hello, Miliena. Thank you very much for your kind words, and especially for your appreciation for our restaurant. We hope to be able to welcome you again soon.
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Columbus, Ohio
2 reviews
Reviewed 15 March 2013

on a recent trip to merida to visit family, my boyfriend surprised me with an overnight stay at hacienda xcanatun to celebrate valentine's day. to say that it was one of most exquisite places I have had the pleasure to stay would be a disservice. the grounds are breathtaking and serene, and the suite we stayed in was perfection. our bathroom was especially amazing, with our stone jacuzzi with tranquil fountains and perfectly placed skylights. I am a furniture/interiors buyer for a large retail company in the US, and was beyond impressed with the level of attention paid to even the smallest of design details and furniture/fixtures throughout the grounds. it was very clear that the owner put a lot of time and effort into finding unique pieces for each part of the resort to enhance and add to each guests experience. I fell in love with the antique benches and lanterns just outside our room!
my boyfriend and I had our valentine's dinner at the restaurant and the service was superb. I actually have celiac's disease and thus cannot have gluten, and was overwhelmed when our server brought gluten free bread to our table without my saying a word. turns out my boyfriend's mom had called ahead and mentioned my allergy, and the chef made it a point to go out and get all the special ingredients to make sure I could eat everything on the menu (which is not easy to do!). eating gluten free is difficult when dining out, and I honestly have never been so impressed - the effort that went into doing that for me was so touching. they totally went over and above!
overall our one night getaway was just so fantastic and I am so grateful for the experience --hopefully I will get the pleasure of going back again someday soon!

  • Stayed February 2013, travelled as a couple
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Helpful?
Thank beth b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTina, Owner at Hacienda Xcanatun, responded to this review, 27 March 2013
Hello, Beth! It was a pleasure to meet both of you, we are so glad your stay was perfect! Please visit us again when back in Mérida.
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London, United Kingdom
Level 4 Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 March 2013

My wife arrived a little jetlagged in Merida from London on the evening of 13 February. At 1.00 pm the next day I told her she had an hour to pack an overnight bag, and then at 2.00 pm we drove off to our unknown destination (well, I knew because I'd booked us in at Hacienda Xcanatun for the night of the 14th!). I'd never been there before, and what a treat it was! And how many brownie points I earned for my Valentine's Day surprise. The staff were all unfailingly courteous, helpful and polite from the moment we arrived until the moment we left, and the room we were booked into, one of their superior rooms called Lupita I think, was so huge and luxurious we could have just stayed there all the time. The bathroom was about the size of our living room back in London and beautifully appointed. Dinner on the terraza was nice if not outstanding, and I was a bit disappointed that they only had a set Valentine's Day dinner and you couldn't order a la carte as I had heard wonderful things about the food, and breakfast the next morning was very pleasant. And then there are the grounds, fabulous and so restful to wander around, and the lovely pool! We had a wonderful stay, and it was definitely our best ever Valentine's Day! I don't know how I'm going to top that next year!

  • Stayed February 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Clive B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTina, Owner at Hacienda Xcanatun, responded to this review, 7 March 2013
Thank you for your lovely review, Mr. Bruton. We enjoyed hosting you! Next time, we will make sure that you can order from our regular menu. Best regards to you both from all of us at Hacienda Xcanatún!
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Calgary, Alberta
Level 5 Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 13 February 2013

Loved it!! Beautiful setting. Grand and charming. It is a hotel, too, but we just went for a late lunch on a Wednesday.

Food was great! We all tasted a bit of eachother's so I speak from firsthand experience of all of these dishes... I had the Tequila-Lime shrimp - it was very tasty jumbo shrimp and potatoes and asparagus. While it was a solid good, I gotta say it paled in comparison to the two dishes my friends had.

One friend had the pork tibil - big big meal probably good for two to share unless you're really hungry. Such tender and delicious pork - with a lovely delicate flavouring. You get rice with it and onions and little tortillas to warp it up in. Yum!

The other friend had the grouper with zucchini scales and pumpkin seeds. Awesome delish!!!!!

We topped the meal off with a few after dinner drinks - one had the local drink that starts with "X" which was nice - kind of a black licorice taste. I had the Tio Pepe which I kinda didn't like - but what do I know about after dinner drinks (not much!). The other had Ferreiro port - very nice.

Overall a really lovely meal in a beautiful setting!

  • Stayed February 2013, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank luvmypuppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTina, Owner at Hacienda Xcanatun, responded to this review, 7 March 2013
Thank you for your great review! We are very happy you enjoyed your meal. Next time you visit, the Xtabentún after dinner drinks will be on the house. And I agree re. the Tio Pepe, it is a very dry sherry best suited as a before-dinner drink!
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Sudbury
Level 4 Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 30 January 2013

Sergio at the xcanatun hacienda was most accomadting.
A beautiful room equistite dining with flower petals on the table a special chocolate biirhday cake and personalized card with flower on the bed made this time there one of the memorable experiences of my wifes life.
A wonderful experience.

Geostactic

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Geostatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTina, Owner at Hacienda Xcanatun, responded to this review, 31 January 2013
Thank you for your kind review, this kind of details is what Hacienda Xcanatún is all about. I have passed your congratulations on to Sergio, positive feedback is so important for our staff!
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Milano
Level 5 Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 14 November 2012 via mobile

We spent 3 days at Hacienda Xcanatun last august. We had a lovely stay. The room was amaizing, decorated with beautiful furniture; the hotel building is gorgeous and the food at the restaurant simply delicious. You cannot skip a dinner there! Negative points: no in-room wi-fi connection, no TV, maintenance of the swimming pool and the outdoor jacuzzi needs to be improved. They were quite dirty, and nobody reacted to this. The hotel is about 10 minutes outside Merida, in a beautiful old garden.

Stayed August 2012, travelled as a couple
Helpful?
Thank brughis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTina, Owner at Hacienda Xcanatun, responded to this review, 31 January 2013
We thank you very much for taking the time to write your positive review. And we also thank you for your observations. Unfortunately, August is a windy month, and although we clean the pools twice daily, Mother Nature sometimes gets the best of us! Regarding the free wi-fi, reception is sometimes problematic inside the original 18th century suites, due to the 3-foot thick walls, but it is always accesible on the terraces, and public areas. We apologize if you were not informed of this in a timely manner, and for the inconvenience. Although we have a large screen TV in the chapel lounge, we do not have TV´s in the suites, as it has always been our credo that Xcanatún is a place to get away from it all. We state this on our website homepage, since we are conscious that this is important for some guests. Once again, guest feedback is very important to us.
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Additional Information about Hacienda Xcanatun

Property: Hacienda Xcanatun
Address: Calle 20 S/N por 19 y 19A | Km. 12 Carretera Merida Progreso, Merida 97302, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Merida
#4 Romantic Hotel in Merida
#7 Spa Hotel in Merida
#16 Luxury Hotel in Merida
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hacienda Xcanatun 4*
Number of rooms: 18
Official Description (provided by the hotel):
Once one of the Yucatan’s largest sisal plantations, the restored 18th century Hacienda Xcanatun is today an elegantly, intimate hotel surrounded by acres of gardens, and gleaming with polished stone and marble floors; high beamed ceilings; and marble-wrapped bathrooms. Xcanatun offers all the comfort and luxury expected of a world-class boutique property with 18 air-conditioned and individually decorated suites/rooms; a gourmet restaurant, serving sophisticated, Fusion Yucatecan cuisine; two freshwater pools and an intimate Spa.. ... more   less 
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Also Known As:
Hacienda Xcanatun Hotel Merida
Hacienda Hotel Xcanatun
Xcanatun Hacienda Hotel

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