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“Exquisite”
Review of Hacienda Xcanatun

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Hacienda Xcanatun
Ranked #22 of 104 Hotels in Merida
Certificate of Excellence
GreenLeadersGold level
Surrey, Canada
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Exquisite”
Reviewed 18 November 2013

My Isla Mujeres Sister and I spent two nights at the Hacienda November 2013 during our visit to Merida. The experience was beyond words. From the moment we arrived we felt a bit like royalty.The staff were friendly and very helpful.Christina was warm, caring and very professional. Our master suite was so unxpected, it was bigger than my Isla apartment. We had our own jacuzzi on our deck and about 10 steps away was the pool. The Hacienda including the grounds were like stepping back into time. Casa de Piedra showcased an original menu with a Caribbean flare.
Although the Hacienda is a bit out of Merida it was easily accessible. I highly recommend a visit if not to stay definitly for a 5* meal and to take in the feeling of the Hacienda.
Fond memories we take away with us.

Room Tip: I do believe that any room will be a beautiful experience.
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  • Stayed November 2013, travelled with friends
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Helpful?
1 Thank aglama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTina, Owner at Hacienda Xcanatun, responded to this review, 15 January 2014
Many thanks for your lovely & appreciative review! Since you will be based in Isla, we hope to see you again very soon!
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217 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
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  • French first
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English first
Washington, District of Columbia, United States
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 October 2013

This luxurious hotel is a converted hacienda and offers all kinds of delightful details to make your stay a unique experience. We were three women of different generations (none young!) of the same family on a short vacation, and from the moment of our arrival the staff couldn't have been more professional and accommodating. Our suite was amazing with canopy beds, a comfortable living room with a daybed, and a spacious bathroom where each of the three of us had enough space. Our lovely patio overlooking the jungle style gardens and pathways, had a hammock, lounge chairs and a fabulous outdoor jacuzzi. The restaurant food was excellent, with fresh Mexican bread in the morning and wonderful options for dinner. The waiters had a lot of patience and humor with our group. For us, Hacienda Xcanatun was a lovely experience. I would recommend staying whether for a quiet relaxing vacation away from it all, or as a comfortable place to return to after a day of visiting ruins or exploring the city.

  • Stayed September 2013, travelled with friends
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Helpful?
1 Thank Diana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTina, Owner at Hacienda Xcanatun, responded to this review, 9 October 2013
Thank you so much for your lovely review, Diana. It was great having the three of you here, we hope to see you again! Best from all of us at Hacienda Xcanatún.
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Wavre
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 9 August 2013

My wife and I spent 5 days at the Hacienda and these were really delightful, from the moment we arrived till the day of our departure. If you are looking for charm, ancient but neat accomodation with load of history and character, but with all necessary amenities, helpful, smilling and resourceful staff, great restaurant, safe environment, beach nearby and plenty of Mayan sites to visit nearby as well, this is definitely a place to go to.

Our room was a large aircon delux with load of character, located at the back of the main house, that you reached via a beautiful and massive staircase surrounded by well maintained tropical plants and trees (royal palms!). Bed was huge and very confortable. Plenty of balconies around, with a hamoc and even a private jacuzzi! Bathroom was large and with all necessities.

We spent days in the hotel itself, resting from extensive visits to the Mayan sites and largely profiting from the very nice simming pool close to our accomodation (there are actually two large pools within the Hacienda). The hotel was not so crowded so we had the nice feeling to actually own the pool. Birds flew close to us, occasionaly diving to get refreshed in the pool. There were plenty of colourful butterflies wandering around as well.

The breakfasts were served in the restaurant. No buffet but enough choice of common but also local dishes (the "eggs rancheros" were great!) and juices (the one made from cactus among other greens was very refreshing). Dinners were served inside or outside the restaurant and we experienced several exquisite seafood and meat dishes (especially argentinian beef that we will remember since its tenderness was incredible...and nothing compared to the meat we are used to eat in Belgium!). Selection of wines and beers was good too. The room was actually a piece of art in itself and we kept on looking at all details, from the beams, to the old bar to the mezzanine that was accessible for romantic dinners via an old elevator.

One great thing that has been already reported several times are the kindness and usefulness of the staff. From the reception office to the restaurant, all were so eager to make our stay a wonderful experience. Our visits to Chichen Itza and Uxmal and our transportation from and to the airport were well arranged by the staff. A light dinner had been kindly arranged for us and was waiting in our bedroom since we arrived quite late from the airport. We also kindly got hints of the history of the Hacienda by one of the waiters.

We were told that Yucatan and Merida in particular are safer than many other places in Mexico. We indeed felt that way, with so many people being friendly, smilling and not constantly harassing as it can sometimes be seen in other places. The driver who took us to the Mayan sites as well as to a great seafood restaurant in Merida ("El Pigua") was very accomodating and so nice (thanks Carlos!).

We did not expect the many great feelings we had during this visit to Merida and to the Hacienda in particular, and we were sad to leave this charming place.
It is definitely a place that we recommend even for families with kids. A great experience, really!

  • Stayed August 2013, travelled as a couple
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Helpful?
3 Thank Alabang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTina, Owner at Hacienda Xcanatun, responded to this review, 10 August 2013
Thank you very much for such a lovely and thorough review! We are pleased you enjoyed your time in Yucatán so much, please spread the word, as this kind of positive review is our very best advertising! Sunny regards from all of us at Hacienda Xcanatún.
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Oklahoma, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 July 2013

We arrived extremely late and exhausted from a long day of travel. We were greeted by a friendly and helpful staff, who ushered my travel weary husband and I to our room. Walking into the gracious, lovely room (Yleana) was a welcome and surprising pleasure.

With a fabulous staff, verdant grounds with walking paths, and an outstanding restaurant, we hardly wanted to leave during our stay! As far as we're concerned, this is the only place to stay when visiting Merida.

  • Stayed June 2013, travelled as a couple
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Helpful?
1 Thank Cheri G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTina, Owner at Hacienda Xcanatun, responded to this review, 15 July 2013
Thank you very much for taking the time to write this lovely review. We are pleased you enjoyed your stay, and hope you will visit us again in the future!
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Liverpool, United Kingdom
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 2 June 2013

This is one of the best hotels I have ever stayed in, I really don't have one negative thing to say about this hotel. The staff are so friendly and helpful, providing excellent service, especially Fernando who was our waiter for breakfast and always ensured we started the day with a smile. The grounds are beautiful, the room we had was stunning (Yelena) with a bath large enough for about four people with fountains on either side running into the bath... awesome! The food at breakfast, lunch and dinner is excellent too, as are the cocktails.

The hotel is just on the outskirts of Merida, but it only costs about five pound in a taxi to get you to pretty much anywhere you want in the center of town.

There isn't much more I can say appart from if you're heading to Merida, then this for me is the only place to stay, and hopefully some day I will be back.

Room Tip: A master sweet named Yelena.. absolutely gorgeous, with THE best bath ever!!
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  • Stayed April 2013, travelled as a couple
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Helpful?
2 Thank MRevill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTina, Owner at Hacienda Xcanatun, responded to this review, 4 June 2013
We are so pleased you enjoyed your stay with us! We agree that those tubs are something else, it took 2 Mayan craftsmen a month to chisel each one out of a huge coralstone boulder! We hope you will visit us again soon. And I will be sure to extend your kind comments to Fernando.
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Punta de Mita, Mexico
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 May 2013

I sit alone drink tinkling quietly in my hand...the wind rustles the crowns of the palm fronds and the night birds coo their love for this night of cool breezes unusual for this land of swollen heat. I sit bathed in the golden glow of the three story window that frames the bar where starched collar waiters talk quietly...an Armando Manzanero melody in piano and trumped melancholically drifts through the window to meet me...I feel the weight of the beauty and history of this ex hacienda all around me and give the sky a nod for affording me this luxury...good night Xcanantun.

  • Stayed May 2013, travelled with family
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Helpful?
2 Thank bonitabythesea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTina, Owner at Hacienda Xcanatun, responded to this review, 31 May 2013
Wow! This is more than a lovely review, it is a poem! Thank you for this evocative "written portrait" of the Hacienda Xcanatún. Please plan a return trip soon!
PS: yesterday afternoon and evening it rained...the Manzanero song wafting from the piano would have been: Esta Tarde Vi Llover (English version "Yesterday I Heard the Rain")
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Sheffielduk
Level Contributor
238 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed 27 May 2013

It should be impossible to get lost arriving at this hotel but we did and other reviewers report they managed to also. So, assuming you are on the MERIDA ring road (perifero) or in the city, take the signs for Progresso. Like the website says look out for the kilometre 12 marker, and also look out for Hotel Dubrovnik on your right hand if travelling North. See the big green signs for "Xcanatun Zona Industrial" and leave the freeway.,( DON'T LET THIS DESIGNATION PUT YOU OFF THIS HOTEL! It is beautiful.) Immediately you reach the roundabout (Retorno) under the flyover prepare to turn right. Look carefully and you will see a slightly grotty big blue sign for Xcanatun with logos for hotel. Take the right turn and drive slowly straight along this quiet road through the village as there are topes and kids everywhere for two/three hundred yards until you come to a grassy park area. Turn left and follow the park around and should see signs for hotel again. As the road turns left after the library the Hacienda is on the right through the very big gateway.

Having dealt with this, I strongly recommend this property. Regard it as a restaurant with rooms as the food is very good indeed and is known locally for this. However what rooms! We took a deluxe suite ( middle grade room) and this is one of the most beautiful hotel rooms anywhere- and I've stayed in a few (see other contributions). The hacienda is magnificent, peaceful, silent apart from birdsong, and with stunning grounds. The service is first class. Costly but fair value for such a special place. We stayed five nights and were sorry to leave. Highly recommended-worth a detour as Michelin would say.

Room Tip: I suspect all are excellent but we had a middle grade suite which was worth the upgrade
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  • Stayed May 2013, travelled as a couple
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Helpful?
1 Thank indefatigable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTina, Owner at Hacienda Xcanatun, responded to this review, 31 May 2013
Thank you very much for your kind review, and for your suggestions! I have taken the liberty to copy your driving directions, and will adapt them to put on our website! We have also requested the Mérida authorities replace the "grotty" sign at the entrance, and separate hotel our sign from "Parque Industrial" sign, which is really nowhere near our property. :)
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Additional Information about Hacienda Xcanatun

Property: Hacienda Xcanatun
Address: Calle 20 S/N por 19 y 19A | Km. 12 Carretera Merida Progreso, Merida 97302, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Merida
#4 Romantic Hotel in Merida
#5 Spa Hotel in Merida
#12 Luxury Hotel in Merida
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hacienda Xcanatun 4*
Number of rooms: 18
Official Description (provided by the hotel):
Once one of the Yucatan’s largest sisal plantations, the restored 18th century Hacienda Xcanatun is today an elegantly, intimate hotel surrounded by acres of gardens, and gleaming with polished stone and marble floors; high beamed ceilings; and marble-wrapped bathrooms. Xcanatun offers all the comfort and luxury expected of a world-class boutique property with 18 air-conditioned and individually decorated suites/rooms; a gourmet restaurant, serving sophisticated, Fusion Yucatecan cuisine; two freshwater pools and an intimate Spa.. ... more   less 
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Also Known As:
Hacienda Xcanatun Hotel Merida
Hacienda Hotel Xcanatun
Xcanatun Hacienda Hotel

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