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“Magnifique” 5 of 5 bubbles
Review of Hacienda Santa Cruz

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Hacienda Santa Cruz
Ranked #43 of 103 Hotels in Merida
Little Switzerland, North Carolina
1 review
“Magnifique”
5 of 5 bubbles Reviewed 25 September 2010

A very special and absolutely lovely Athmosphere - perfect to make a good relaxing time!!

  • Stayed July 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank asterix64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this review, 15 October 2012
thank you ...Robert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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168 reviews from our community

Traveller rating
    123
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Miami, Florida
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 18 December 2009

Before I start to give my review I would like to point out that I work in the 5 Star/Diamond Hotel Industry as a manager for 17 around the world for top hotels. I usually don't like to stay at hotels because i can't "disconnect" from work as I keep looking and focus on operational aspects. This said, I spent 3 night over thanksgiving in Hacienda Santa Cruz with my fiancee and her parents and I have to say that I was incredibly surprised on how I felt upon my departure. As a hotelier working in international companies I want to thank Frank and Caroline, the owners, for keeping alive the concept of hospitality...the foundation of our industry. They have done an incredible work on the Hacienda making a beautiful and functional place to relax and enjoy. The grounds and property are beautiful and one can relax and unwind completely. Who cares if you don't have TV and telephones etc when the property is so visually stimulating. Also, the feeling of being guests in their home is a great touch that can't be achieved in commercial hotels. Food was great ( albeit a tad expensive if you live in Mexico but very good ), the location is fantastic because you are close to downtown Merida and the the sites around the yucatan but in a wonderful and idillic setting.
Thank you again for a wonderful stay and great memories and I ask the Tripadvisor readers to support such wonderful Hoteliers that embrace the lifestyle and allow us to live such wonderful moments.

  • Stayed November 2009, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HotelEyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fertibob, Propietario at Hacienda Santa Cruz, responded to this review, 1 November 2012
your comentary is an honor for us ...we are very proud ...I think your right whn you speak about the " atmosphere" ...and the fundation of the Hospitality industry ......this is the most important thank you very much Robert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
holland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 January 2009

This hacienda is the perfect place for a holiday: it lies outside Merida ( buses pass by all the time and taxi's are available to get you into town in 20 minutes). Robert and Caroline Franck are such wonderful hosts, friendly, informal and they anticipate on everything you might me needing. Caroline is also a very good cook, she mixes french, creole and mexican food into very tasty dishes. The other staff is very good, they love what they are doing and that's all centered on giving you a good time.
We were there during the Xmas-holidays for 11 days; we were there with our family of 8 persons ( 6 adults and 2 children aged 7 and 9) and we really didn't want to leave. We all travel a lot and are critical people, but our conclusion for once was unanimous: this was the best hotel we have ever stayed in!
The hacienda has 2 pools, a big garden, a spa and rooms ( all different) scattered on the premises, so you have a lot of privacy. We stayed in 2 suites, those were huge with incredible bathrooms ( never seen such big baths) and private terraces.
Everything was very clean and lovingly restored in a beautiful mixture of old and modern style. We really couldn't think of anything that needed changing, but the most wonderful thing remained the atmosphere of staying with friends.
Robert and Caroline speak fluently english, spanish and french, a bonus which helped in arranging trips to everything interesting the Yucatan has to offer.
If you want to have a holiday in which you are spoilt rotten in beautiful surroundings, go to this perfect place!

  • Liked — verything, above all the high level of hospitality
  • Disliked — it's so far away from holland!
  • Stayed December 2008, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank valkjes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 7 January 2009

We spent a few nights at the Hacienda Santa Cruz and could believe our luck in finding this place. This hacienda is located on a large property that has been completely renovated by the French owners. There are only 9 rooms but they have been beautifully renovated with all of the modern conveniences. The food is prepared by the owners wife and is amazing . They pair it with wines from Argentina.

We enjoyed the place so much we discussed having our daughters wedding here!

Highly recommended.

  • Liked — Quiet place in beautiful surroundings
  • Stayed January 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Vancouvertopvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC
Level Contributor
75 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 bubbles Reviewed 6 January 2009

Hacienda Santa Cruz is a truly special property and anyone traveling to Merida should consider staying here. The hotel has not yet made it into U.S. guide books, an omission that I hope will be corrected in forthcoming editions.

The owners, who acquired the property just seventeen months ago, left their lives in Paris to run this hotel, and their dedication and commitment are evident throughout. The rooms are apacious and the decor is stunning, with gorgeous fabrics and furnishings. The bathrooms are magnificent- large and luxurious. The public areas are beautfiful as well.

The grounds are a delight. The casitas open on to a lovely courtyard, each with its own small balcony and hammock. There are two refreshing pools and a beautiful garden enclosed by high stone walls filled with orange trees and other flora.

The food is terrific. We had splendid meals each night on the patio. The desserts, in particular, were phenomenol. The owners also provide a continental breakfast (included in the price) and fresh eggs. The bread is excellent, and on the last day included homemade cinnamon doughnuts.

The location is incredibly convenient -- near Merida, but much quieter. We visited Uxmal, which is easily accessible, as well as Celustun (to see the flamingo preserve), both of which I highly recommend. We could easily have filled several more days with other jaunts.

Hacienda Santa Cruz is also a wonderful place for families. We were there with four kids, who simply fell in love with the property, especially the wonderful dogs, Daisy and Negrita, who are such a delight!

The owners, Frank and Carolina, are so gracious and such marvelous hosts, and we very much enjoyed meeting them.

All in all, an absolutely first rate experience.

  • Liked — Loved it all
  • Stayed January 2009
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank KarenfromDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 August 2008

Our one week stay at Santa Cruz was beyond perfect! The hacienda is beautiful and quiet, yet in a convenient location in regards of the airport, Merida and most touristic attractions. The place is gorgeous, the renovation is very tasteful, respecting the historical beauty of the construction while adding tasteful decor and modern conveniences (fabulous bathrooms and silent AC). The garden, full of trees and exotic birds, is a great location for a wedding or some other event, and the swimming pool is just perfect, not too hot, not too cold. Breakfast consists of delicious home baked croissants and brioche + exotic fruit juices, and the possibility of having a delicious dinner that is not traditional Mexican food is great (the kitchen at the hacienda offers French Creole food, you do not want to stuff yourself with Yucatecan delicacies all the time!) Robert and Caroline, the owners, are very friendly and helpful, we felt very much at home.

  • Liked — the place is gorgeous and calm
  • Disliked — I liked everything
  • Stayed July 2008, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank ABNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 11 March 2006

Hacienda Santa Cruz was the highlight of our Yucatan visit. The grounds were lovely, and the small pueblo just outside the gates was charming and genuine. We felt like we were in a “real” part of Mexico, not just some park designed for tourists. The owner was a lot of fun and quite a character; it’s worth picking her brain for ideas on what to do and where to eat.

  • Stayed November 2005
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hacienda Santa Cruz

Property: Hacienda Santa Cruz
Address: Calle 86 s/n, Merida 97315, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Merida
#12 Romantic Hotel in Merida
#19 Luxury Hotel in Merida
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hacienda Santa Cruz 4*
Number of rooms: 25
Official Description (provided by the hotel):
Founded in 1640, Hacienda Santa Cruz was formerly a Franciscan monastery, monks inhabited and ancient part of the hacienda "la casa principal". Nowadays Hacienda Santa Cruz is changed into a marvelous boutique hotel with its unique personality and well defined character. Well located , Hacienda Santa Cruz is within only 10km from the international airport , 12km from downtown and very close from the most important archeological and natural sites of the region "UXMAL; MAYAPAN and CHICHEN-ITZA" ... more   less 
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Also Known As:
Hacienda Hotel Santa Cruz Palomeque

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