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Hacienda San Pedro Nohpat
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Reviews (124)
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Reviewed 14 January 2007

Hacienda:
The building and grounds are nice. However, the garden is very small. You can see that on photos (it is the same distance to the fence all around).
Hacienda is very close to the main Merida - Cancun motorway. This makes it a perfect location for visiting Merida and trips around. Unfortunately that also means traffic noise, especially at night.
It is located in the middle of a small town (definitely not a tourist attraction), hence loud music and neighbourhood noises were disturbing.
Also, somehow there are masses of mosquitoes, active non stop. How they always managed to get to our room, is a mystery, as we were very careful.

Food:
Breakfast is good, mayan or eggs and bacon. There are always fruit & delicious orange juice. There is no menu though, so you need to ask for what you want.
Dinner (again no menu), eatable, but very simple and recommended only if you really don’t want to go out.
Packed lunch, not recomended.

Booking:
Now, that was really bad.
I have booked a JUNIOR suit which according to the website is very large and has a fridge. As usually the case, I was expecting at least a separate sitting area.
The room was 4 x 6 m, which is definitely not even large, and not a junior suit, and there was no fridge…
Certainly not a $150 room.
I was very surprised when we arrived and said that we booked a junior suit and where is the other room? Iona, the owner, said that it is a bathroom (hmm).
We were shown a different room, which was worse.
The bitter part is that I booked 3 months in advance and had an extensive correspondence with Iona to make sure that we would be happy. Also, on our arrival the hotel was empty, there was only one other family. And there are bigger rooms in the hacienda. Even a small casita (which I learned much too late, after we left)
When I came back home, I checked their website, that made me feel even worse, as I realised all those facts. I emailed Iona, wanting apologies. When she replied I was surprised to learn that it was my entire fault. Every next email was more unpleasant and full of false accusations (please see our correspondence [--]. A long read, but shows well how Iona treats customers).

As an anecdote, in our initial emails she said that she had parrots that talk, laugh and sing Reindeer the Red Nose. There were parrots, but non-singing and didn't talk. I asked, Iona said that they sing when nobody is listening.

On the other hand she was a good hostess, always friendly and helpful.
Pity about the website information, unfriendly booking, and very unpleasant emails.
If you ever stay there, make sure that you ask for the dimensions of your room prior to booking.

  • Stayed: January 2007, travelled with family
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5  Thank imagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nohpat, owner at Hacienda San Pedro Nohpat, responded to this reviewResponded 17 January 2007

A problematic reservation from the beginning as these clients did not want a family room in the casa de machinas they opted to stay in a new section not designed for children. To accomodate them we added a childs bed for free. They ate one evening meal in which the woman requested a special meal for her child a whipped two egg chicken souffle. The child enjoyed evey bit of the meal. We made them no packed lunches and every morning the child ate a secially prepared musli cereal which the couple supplied. The child enjoyed her breakfast with Big Baby a year old Amazon parrot who is just starting to talk. We are a Amazon parrot rescue center and do have birds that talk and sing...but never on demand. We were full when the couple arrived and I showed them a family room with a fridge which they turned down. Our land base is about two hectres with gardens on all sides of the hacienda. I found it diffult to enjoy a conversation with the woman who constantly made faces and rolled her eyes. The child was delightful and I wanted to create a fun experiance for her. I gave the child toys to play with in the room and they took them when they checked out. The man indicated his dismay with the room when they checked out and I asked why they never took the two bed-room casita offered when they made the resevation. He told me they came to stay in the four hundred year old casa principal .

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2007

Comfortable hotel, immaculately clean, great value, interesting and interested staff, terrific breakfasts, attractive gardens, quiet neighborhood. An excellent base from which to see Uxmal. We highly recommend it.

  • Stayed: December 2006, travelled with family
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Thank MurpWashingtonDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2007

We just returned from a 5 night stay at the Hacienda, with our children (ages 11 and 13) and 1 set of parents. The rooms were very clean and spacious. Our kids loved playing with the dogs and parrots that are part of the Hacienda. Iona, the owner, could not have been nicer and more accomodating, she couldn't do enough. Great suggestions on where to eat and what to do. The pool was a great way to end the day after a site seeing, unless you visit the cenotes (underground lakes), which you must do. The rooms were spacious with TV's and VCR's, no phones which was fine by us. Iona is in the process of re-doing some of the suites and they looked fantastic. Also there is a 2 bedroom casita with a kitchenette and living room which is clean, but spartan. Stay by the pool, which we did, or one of the suites. Breakfast is communal on the terrace or in the dining room and they will make whatever you want. Always wonderful fresh fruit, pancakes, eggs or even a traditional Yucatecan breakfast as well. We had a wonderful Turkey Christmas dinner that was fantastic. Very casual and laid back. There are more luxurious Haciendas, that have more amenities, but for the money you can't beat the value and the hospitality

  • Stayed: December 2006, travelled with family
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Thank ebmeltz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2006

We stayed for 4 nights in August. Our girls (15 & 11) loved it, especially the dogs & parrots. It is a small cosy hotel & proprietor Iona (Candian expat) went out of her way to make us feel at home. We made friends with other guests and combined a trip to Progresso with them. The owners have rebuilt the place & is very comfortable. Rooms had fridge, TV & VCR. The large video collection kept the children occupied evenings. The only thing we missed was a phone in the room, but phone in the office allowed me to connect to the internet. Hopefully high speed internet will be available in the future.

We had dinner at Susanna at a nearby town (took the local motorcycle "taxi") and got a feel of a real Mexican small town.

Chichen Itza was short drive away - simply rented a car. Easy to drive around with very low traffic.

  • Stayed: August 2006, travelled with family
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3  Thank FKH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2006

We stayed at the Hacienda for 5 days in the end of April. This was not tourist season in Merida as it is the hottest time of the year. However the Hacienda was cool and inviting probably at least 5 degrees F. cooler than Merida, which we enjoyed throughly inspite of the heat. We flew into Cancun and rented a car for the aprox 75 mile drive to Merida, the provincial capital of Yucatan state. Merida is one of the safest places in Mexico today. The drive from Cancun was on 180 D, the toll road, which is a very good road. Though gas up when you hit half a tank. The Hacienda is easy to find. You will see the Hacienda's smoke stack at the first stop light as you are approaching Merida. The Hacienda itself is in the little Mayan hamlet of San Pedro. We also saw plenty of air conditioned buses make the drive from Cancun as well as buses to local towns as well.

We would agree with the previous writer about the beauty and hospitality of the Hacienda. We did not eat dinner here but had a great breakfast on the terrace every morning as we watched the village come to life. One morning we were treated to a kindergarten program on the front lawn. This was one of the real treats of our trip. The Hacienda owners, Iona and JR are a real part of the community. We took the unique local cab service, a bike or moped taxi, into Kanacin to Susana's restaraunt. The food here was fantastic. We also had a great lunch at the famous Hacienda Teya only a few miles from San Pedro. Other don't miss out of the way places to visit are Sotuta de Peno, a working henequen plantation, the shopping in Merida & Ticul, cenotes, the ruins of Uxmal and the birds at Celestun. There is so much to do in the area that we were glad we had a car though you certainly do not need one

If you consider yourself more of traveller than a vacationer the Hacienda San Pedro Nohpat is for you. There was a refrigerator in our room for cold drink but you will not be waited on hand in foot like the 5 star resorts on the coast. You will enjoy the cooler breezy evenings by the pool. You will come to understand the modern & industrious Mayan people of the area who are working to preserve their heritage. You will even learn some Mayan words. See the real Yucatan, stay at the Hacienda San Pedro Nohpat.

Stayed: April 2006
6  Thank szamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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