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Koox Art 57 Boutique Hotel
Ranked #26 of 103 Hotels in Merida
Certificate of Excellence
Clifton, Virginia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A great visit!”
5 of 5 bubbles Reviewed 8 March 2014 via mobile

My wife and I love the city of Merida. The staff at this small hotel is very very friendly and helpful. The atmosphere inside the hotel walls is peaceful. It provides a very quiet night's sleep. A short walk to Santa Lucia park, Santiago market and the main square. Although the pastries were a bit limited, there was abundant fruit and coffee at the continental breakfast. No bar at this hotel, but the store on the corner provided snacks and drinks as needed. If you like a small boutique, it is a must try. Two thumbs up.

Mike and Lisa

Stayed March 2014, travelled as a couple
Helpful?
1 Thank MikeyLisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KooxHotels, E-Business Manager at Koox Art 57 Boutique Hotel, responded to this review, 25 April 2014
Dear Mike & Lisa,

Thanks a lot for your review of your stay at Ko'ox Art 57 Boutique Hotel. We are very happy to know that you enjoyed your visit with us. We are checking what did you say about the breakfast as we want to improve our services and products, and offer you the best of them.

Thanks again for chosen us and we look forward to welcome you very soon!

Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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305 reviews from our community

Traveller rating
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    5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Waukesha, Wisconsin
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 February 2014

We recently stayed 4 nights at this tiny, out-of-the-way hotel. We arrived a day late after missing our connecting flight an d discovered that the company with which we had made tour reservations on the web was out of business. Eduardo and the other desk staff were incredibly helpful in arranging substitute tours, recommending restaurants, providing directions - they basically excelled at meeting any request or need we had.

Our room was clean and comfortable, although the fruit flies were an annoyance. A short 4.5 block walk got us to the major square, great restaurants, and most of the major sights in the city.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Marc S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KooxHotels, E-Business Manager at Koox Art 57 Boutique Hotel, responded to this review, 5 March 2014
Dear Marc,

Thanks a lot for your review of your stay at Ko'ox Art 57 Boutique Hotel, and we really appreciate your words and all your details.
Eduardo and all the front desk staff want to thank you for your review and of course we are here to help you and make your stay wonderful :)

Thanks again for chosen us and we look forward to welcome you again very soon!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashford, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 17 January 2014

Unfortunately when we arrived at this hotel, as in the review below, we had the same problem. The price on hotels ,com was $57.5 per night and the hotel charged us $68.00 The staff were sorry but would not budge on the price and when we left, charged us for a cup of coffee in the morning... Silly really because we have quite a few friends who are going to Merida and have asked us for a hotel recommendation!!

Room Tip: shop around.
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 190759Sue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto Aventuras, Mexico
Level Contributor
104 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 18 December 2013

Our stay at Koox art 57 hotel was great. The rooms were decent in size, tastefully decorated. I stayed in a room at the front of the hotel and street noises were not bad. Very friendly and helpful staff. Would definitely recommend to anyone looking for a good priced hotel close to the historic centro of Merida

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LauraSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KooxHotels, E-Business Manager at Koox Art 57 Boutique Hotel, responded to this review, 9 January 2014
Dear friend,

Thanks a lot for your review of your stay at Ko'ox Art 57 Boutique Hotel. We are very happy to know that you enjoyed your days with us.

Thanks for chosen us and we look forward to welcome you soon in beautiful Merida!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 16 November 2013

I booked this hotel on hotels.com and made the mistake of not paying until I aarved. When I did so I was told I owed over 600 pesos more than the official hotels com email. Even after showing the front desk person the e mail he shrugged and told me I SHOULD e mail his company and it wasnt his responsibility. It took me 7 calls to hotels.com- who also did nothing until a decent dedicated man Robert finally called hotel and set them straight. Overall it cost me hours of hassle, stress, and about 25$ u.s. to fix this. And when I payed the bill the woman at the front desk hadnt gotten the NEWS and called her boss all ever again. For a place that says it is cool and hip, it needs a lot of work in the human interaction department. Also, it says non smoking at front door, but lets people smoke in common area. And you can smell smoke. This place can be very nice if it just gets its act together.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank yuca35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KooxHotels, E-Business Manager at Koox Art 57 Boutique Hotel, responded to this review, 9 January 2014
Dear guest,

Thank you for your review of your stay at Ko'ox Art 57 Boutique Hotel. We are very sorry about the inconveniences you had told us in your comment. This type of problem is not usual, so we are investigating with the staff of the hotel and we will resolve the inconvenience.

Thanks again for chosen us and best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 9 November 2013

We really liked our stay there. Great location, clean rooms, nice Mexican contemporary style and what you need for a good price. Close to Mercado Santiago and from the tourist area in downtown. Paty is the best, she helped us with amazing recommendations of places in and around Mérida. They have a good parking lot for free.
Overall we would be back.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guillermo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KooxHotels, E-Business Manager at Koox Art 57 Boutique Hotel, responded to this review, 9 January 2014
Dear Guillermo,

Thanks a lot for your review of your stay at Ko'ox Art 57 Boutique Hotel. We are delighted to know that you enjoyed the services and facilities of the hotel, and specially the location of it.
Patty and all the staff want to thank you for your kind words and for chosen us.

We look forward to welcome you very soon in beautiful Merida!

Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 1 November 2013

I stayed in the F. Castro room. The location was central, the price was right, and the staff were kind & helpful. The city is very safe and walkable. As a single gal, I had zero concerns, despite walking back late a few nights. The only 'unsafe' feeling is that the hotel is in the middle of the block, and the rest of the street is empty or closed after hours. It just 'feels' sparse. (but don't let that stop you).

I echo the other reviews on Trip Advisor: it is indeed quiet, the room layout is nice, the A/C is fabulous, and the staff are great. Each room has a ceiling fan plus an A/C unit. This is a good "home base" hotel if you're going on day trips and out much of the day, and need a solid place to touch down at the end of the day. But if you spend more than 1-2 hrs a day in your hotel room or in a chair outside, doing work, surfing the net, or lounging, you'd be more comfortable elsewhere. The dim interior room lighting made it difficult to read.

To clarify, the hotel is quiet re: street-noise, but you can hear inter-room noise. You can hear through the walls: sneezing, coughing, toilet flushes, hair dryers, and bedroom "happy couple-times". (Enough said about the latter). During the day from 8am to 10pm there is piped-in Muzak in the hallways. It's atrocious, as all Muzak is, but the staff will turn down the volume if you ask.

The downs: breakfast was not free, the cleaning was spotty, the rooms are dimly lit, and there is no air vent or A/C into the bathroom. So your bedroom is crisp, but the bathroom remains humid. It's not a deal-breaker, but if you hand-wash anything, don't hang-dry in there. There is a lounge area on the 2nd floor, but be careful, the stairs are quite slippery when wet. (It rains every afternoon). The anti-slip strip on the stairs are not gritty enough to prevent a fall. Tip: for a far better breakfast that actually includes a protein ingredient (and is 10 pesos cheaper), walk down the street to Chaya Maya.

The colorful walls kinda make up for its slap-stick construction. Overall, it seems hastily put together. (Caulking gaps around the sink; evidence of a water leak above the shower; phantom holes/missing fixture; no closets--just two horizontal. bars with 6 hangers on each).
I wasn't displeased. For the money, it was solid. I paid ~61 Pesos/night with a Hotels.com special. If you're easygoing about details and can roll with the punches, it'll be fine. Eduardo at the front desk is great.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank HangDryThis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KooxHotels, E-Business Manager at Koox Art 57 Boutique Hotel, responded to this review, 9 January 2014
Dear guest,

Thanks a lot for your review of your stay at Ko'ox Art 57 Boutique Hotel and specially for all the details you had mentioned in your review. All the comments of our guests help us to improve our daily work, but if the comments are not so good, they are better for us because we can work hard to resolve each problem.
We will take account of all you had mentioned and we look forward to welcome you again very soon to offer you the best quality of service and facilities of the hotel.

Thanks again and best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Koox Art 57 Boutique Hotel

Property: Koox Art 57 Boutique Hotel
Address: 57 por 66 y 68 # 543-A, Merida 97000, Mexico (Formerly Hotel Art 57)
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Hotel Style:
Ranked #26 of 103 Hotels in Merida
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Koox Art 57 Boutique Hotel 3.5*
Number of rooms: 16
Official Description (provided by the hotel):
Art 57 boutique hotel is ideally located in the historic center of the city of Merida, near the district of Santiago. It has 16 rooms with air conditioning, ceiling fan, telephone, private bathroom with hot and cold water, LCD HD TV with 50 cable channels, bottled water, alarm ipod Dock with MP3, dryer, iron and board, box safety. ... more   less 
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