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“Excellent value for money” 5 of 5 bubbles
Review of Wyndham Merida

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Wyndham Merida
Ranked #12 of 103 Hotels in Merida
London, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent value for money”
5 of 5 bubbles Reviewed 20 February 2013

The hotel was clean. The price was very good.
The staff in the restaurant were extremely helpful and friendly - basically as we were the only ones they told us we can have anything, even stuff not on the menu. And the food was delicious!!!
They advised us to go see Progreso about 30km up north by the sea - dont! Nothing there but locals trying to sell you an hour of massage.
The other negative thing - they charged us for wifi saying it wont work in the rooms. So we bought wifi for 24 hours and on the 2nd night went down to the bar and asked for the code - the wifi later worked in the room too. So just ask for the code!

  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Edvin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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361 reviews from our community

Traveller rating
    219
    100
    31
    5
    6
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 15 February 2013

This hotel has the friendliest staff. The hotel is well located. Thius the restaurant is not very good, this hotel is worth every penny. The bulding is built on is renovated . Is nearby paseo Montejo, close to good restaurants and the neighborhood is ok to walk around

  • Stayed February 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank apm71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Memphis, Tennessee
Level Contributor
106 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 11 February 2013

This Doubletree has renovated a mansion from the hacienda era. The entrance and lobby and restaurant seem to be composed of the old mansion. And the rooms are very modern and nicely appointed. The beds were comfy. We had tv and wifi in the room. Breakfast was included in our package. We dined on the terrace every morning. One morning there were two guitarists serenading us. Really nice. The pool and outdoor shower was refreshing. And the hotel is very close to Paseo de Montejo. Lots of places to walk to. Or an inexpensive cab ride. The only issue I still have is ironing out the details on the amount I was charged. Doubletree headquarters is helping us resolve this.

  • Stayed February 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Suzanne V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newyork
Level Contributor
146 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 bubbles Reviewed 24 January 2013

This hotel is quite new and the reviews were very good. We were very disappointed. I understand it was not the hotel fault that there was a huge outdoor party next door with incredibly loud music, but they made no effort to try to move us to another room or even to keep us informed (it tooks us an hour to find out there was no other room available, although the hotel seems pretty empty).
Don't eat there if you can avoid it: the service in the restaurant is poor, slow, the waiters couldn't care less.
positive points:
- Diego, the bellman, was very helpful, nice with the kids, quick to answer
- We got excellent recommendation from the front desk for restaurant

  • Stayed December 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank bubuNewyork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lubbock, Texas
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 23 January 2013

You'll feel like one of the neighbors at this terrific new property just off the commercial path. An old abandoned house across the street looks a little haunted, but Doubletree's restored mansion is one of the more interesting hotel experiences I've ever had. The staff is very friendly, accommodating and genuinely interested in taking great care of its guests. The pool, outside patio areas, library and the rooms themselves give a real feel of estate living - more like staying in a large house than a hotel. I suspect this was Doubletree's vision when redeveloping this historic property. Well done. I hope to make a return visit soon.

  • Stayed January 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Curt L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manhattan, KS
Level Contributor
380 reviews
145 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
4 of 5 bubbles Reviewed 4 January 2013

This hotel is very new, very elegant and it was a genuine pleasure to be a guest there. It is located about 1,5 miles from the center of town. Taxis are not familiar yet with this hotel and many drivers have trouble finding it. Every time we took a taxi we went to the hotel through completely different streets.
There were some problems. You have to ask for the cookie but you can ask many times and the cookie will be given with a smile! Most problems seems to be in the restaurant. The breakfast menu seems to be under construction - sometimes the continental breakfast includes fruits and jucie, sometimes only juice but no fruits. The amount of baked goods that you get for two people will be also the same for one person. The business center is upstairs but nobody told me about it until I had a a question and was led upstairs to use the computer there. The hotel is great, with small problems here and there. Highly recommended!

  • Stayed December 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Witoldzio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 28 December 2012

Staying at over 30 hotels in Merida has given me a broad perspective. The DoubleTree is the nicest hotel that I have seen in Merida; however, it was not a perfect stay.

I had to ask to receive THE COOKIE. I stayed for a week and only received one, which was a disappointment because it was really good.

The room service and restaurant share the same menu. The menu is very limited. There are less than 10 main course options, only 2 soup options, and no side options.

I ordered what is called a creme soup, which ended up being a bowl of microwaved dehydrated black bean mix, which was very watered down, with a small chunk of cream cheese in it, for 65 pesos. I could tell it was microwaved from the dried edges and cold spots throughout the beans. It was obviously leftovers that were reheated.

Internet access at this facility is password restricted and you must pay 130 pesos per day to use the internet. This was a huge disappointment a huge knock on the Hilton brand. Internet should be free in this age, especially at a perceived premium hotel.

The last thing that disappointed me was that when I went to the front desk to pay for another week, they told me that the rates had gone up over $400 pesos per night. I told them that the online calendar had showed the same rate through the entire month, they said no, this is the new rate, take it or leave it.. So I left it and went to stay somewhere else.

It baffles me that they would rather have an empty room and get no money, than an occupied room, with a tenant paying the rate that they were charging the previous week.

Another note is that they provide a 355 ml bottle of water in the room, but it has a hanger around it that says, enjoy this for $25 pesos. Absolutely ridiculous that a premium hotel charges for water.

If you want a nice hotel and are willing to be nickel and dimed during your entire visit, please make your reservation today.

There are definitely better values in Merida though.

Awesome beds with superb linens

Awesome fitness room. At least there is free water in there.

Beautiful courtyard and pool area.

Room Tip: If you get a room that faces the inner courtyard, you don't have to listen to road noise all nig...
See more room tips
  • Stayed December 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Mister A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wyndham Merida

Property: Wyndham Merida
Address: Avenida Colon Esquina con Calle 6 | Colonia Centro, Merida 97000, Mexico (Formerly White Town Hotel)
Phone Number:
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 103 Hotels in Merida
Price Range (Based on Average Rates): £
Hotel Class:4 star — Wyndham Merida 4*
Number of rooms: 100
Official Description (provided by the hotel):
In the City of Merida was built in 2012 the Wyndham Hotel restoring an antique mansion of the early XX century. The hotel is conveniently located on Colon Avenue, 5 minutes drive from the Historic Center of the City of Merida, walking distance from Paseo de Montejo and a few steps away from the International Congress Center of Yucatan. The Wyndham Merida Hotel has easy access to the International Airport. Wyndham Merida offers 100 fully-equiped guest rooms and suites, highlighting the great comfort of its beds, flat-screen TVs, coffee makers, large desks with MP3 and high-speed Wi-Fi. ... more   less 
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