Two weeks ago I tried this 'new' restaurant and was so impressed I had to rush home and write a review. Because of my second visit I have had that review removed. I am so sad to report that on my second visit the quality was not even close to the original meal.
The chips I loved so much the fist time were so oily they could not even be eaten. Worse than the poor quality was the zero reaction I received from the server. The service was VERY slow this time [there were only 3 tables of clients so it was not busy] and the food arrived piece-meal. I was served first and then a few minutes our guest was served, then when we were almost finished my wife was served. My fried calamari arrived cold and was very greasy. Our guest questioned if it was in fact calamari and not a substitute because of the shape and texture [every one of the pieces was equal and perfectly rounded - unlike fresh cut calamari]. I have never seen calamari so perfect and uniform in shape.
Our guest ordered a salad with smoked tuna. It arrived drenched in salad dressing and with the tuna finely chopped on top.
My shrimp tacos arrived cold and the batter on the shrimp was greasy like everything else we ordered. My wife ordered the pasta with shrimp and asked for 'very little cream'. It arrive with almost NO cream (that was a positive thing) and the shrimp were tasteless.
The make of a good restaurant is consistency of quality and if El Santo Pez can not solve their problems [Old grease? Grease that is not hot enough when cooking? Slow service?] then they will not last long.
On my first visit I was so impressed I just had to 'tell the world', well, on my second visit I was equally impressed - with how bad it was!
We have so few really quality seafood restaurants in Merida I was wanting this to be a quality that apparently, is out of their reach. It pains me to say this but I will NOT return and I recommend that you do not waste your money on El Santo Pez.
Service needs to improve (with 3 tables it should not take so long to get a glass of water after asking twice!) and quality of food needs to be better and 'fresher' tasting. Served hot would be a good start and with less grease would also help. I know, it is fried food, but there are many places in this city where you can eat fried food and you do not have to 'ring out the oil' before you try to eat it!!!!
Why the loud rock music from the 70's, 80's etc.? This is another area that does not seem to fit into the theme of the restaurant. Big TVs do not add anything to the eating experience.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.