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“The sweetest spot in sunny Mexico”
Review of Hotel Santa Ana

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Hotel Santa Ana
Ranked #40 of 103 Hotels in Merida
GreenLeadersGold level
Los Angeles, California
1 review
“The sweetest spot in sunny Mexico”
Reviewed 10 July 2014

The hotel is classic and classy without being pretentious. The staff clearly understands what hospitality is all about. Rooms are lovely and comfortable. The food and service supurb.I enjoyed my stay immensely and plan on staying again.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alan b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, General Manager at Hotel Santa Ana, responded to this review, 11 July 2014
Sir, Thank you very much for taking a moment to review our property. I am very happy to hear your were satisfied with your stay. Our staff always works hard to address your needs and will be glad to hear they met your standards. After all, service of our guests is our first mission. I look forward to meeting you on your next visit to our city. When you recommend us to friends please ask them to mention your name. In the meantime, stay well our friend
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162 reviews from our community

Traveller rating
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    19
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    2
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2014

Clean, comfortable, personable, safe & convenient location. Downright enjoyable and relaxing; everything I want in a small, independent boutique hotel. Absolutely a destination I look forward to returning someday and can recommend without any hesitation.

  • Stayed May 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Rico T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, Manager at Hotel Santa Ana, responded to this review, 10 July 2014
Thank you very much for taking the time to comment on your stay with us. It makes us happy to know you were pleased as it means we are doing our job of putting you first. We all look forward to your return and remember of you have any friends visit to be sure they mention you.

Best in all your travels
Thomas
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Tarpon Springs, Florida
1 review
Reviewed 9 July 2014

Overall experience was awesome. The staff was great, treated us like family, anything you need they take care of no problem. Love the old feel to it, nice quaint pool. I would definitely recommend this hotel to any one visiting.

  • Stayed January 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Steven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, Manager at Hotel Santa Ana, responded to this review, 10 July 2014
Steven

I am glad to hear we made you feel like family, that is what we try to do. look forward to seeing you again and thank you for taking a moment to rate our hotel. Clients like you are the reason we exist.
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Mahahual, Mexico
Level Contributor
76 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 15 February 2014

This charming little hotel is located very near all the action of Merida. The courtyard is very nice, and the rooms are old but clean. It's located in a very quiet location with restaurants nearby and the hotel even has free parking and wifi.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sunlovers4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, Manager at Hotel Santa Ana, responded to this review, 10 July 2014
Thank you for taking the time to comment. We are always open to comments and suggestions from our guests. After all, you are the reason we are here. Hope you visit us again on your next trip to Merida
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Rome, Italy
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 February 2012

A very nice place. We found Santa Ana hotel when we arrived in Merida and was a really a good choice, near to the center and near to the paseo montejo. The structure is colorful and relaxing, have a little garden with swimming pool where to rest after a walk on the city or a trip in the hinterland (Cuzuma, Uxumal, Progreso). The chambers are very clean, people kind and helpful. I really suggest this place also for the good balance quality/price. Enjoy Mexico…

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank annsail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, General Manager at Hotel Santa Ana, responded to this review, 7 November 2014
We are very glad to hear you enjoyed your stay and want you to know that the Hotel has been renovated since you were here. I hope you have the chance to return and see all the improvements we have made.
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Cozumel, Mexico
Level Contributor
135 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 12 September 2009

I have had friends stay here, but a first more me! You will likely be greeted by Dulce, the long time desk clerk, who will make you feel welcome. Her english is limited but she will go out of her way to try. I arrived at 730AM and no problem getting my room.
For a small, budget hotel, the Santa Ana has a lot to offer. They offer a/c rooms, cable tv, a small pool and wireless internet (do check the signal in your room--the signal comes from the lobby and can be lots of twists and turns to your room),
The rooms are simple but nicely done and spotless. Nice beds--firm but not too firm. Electrical outlets are very limited--I was happy I had an extension cord. Free morning coffee in a nice poolside area with tables and chairs. A nice place to bring you takeout if you want to dine in.
In my opinion, one of Meridas nicest areas. Half block form Santa Ana park with many restaurants and outdoor dining establishments. About 2 blocks from Meridas beautiful Paseo Montejo.
I would recommend to anyone. A great value in a great city.

  • Stayed September 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank RobertSDF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, General Manager at Hotel Santa Ana, responded to this review, 25 February 2015
Thank you for taking the time to review our Hotel. Your comments are certainly appriciated and we like to receive word from all our guests wether it is good or bad. Customer comments only make us better. We take pride in providing a low cost yet clean, secure and friendly enviroment for our guests.
Enjoy the remainder of your travels and if there is anything I can do for you please contact me. Once a guest always a guest is my motto.
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Chattanooga, TN
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 July 2006

First, we had been stranded in Cancun during hurricane Wilma. After sleeping for 5 days on a school room floor aka..hurricane shelter..we finally got a bus to Merida. The airport was overwelmed and all the major hotels in Merida booked. We lucked out with a super nice cabbie who drove around to smaller hotels until we found a vacancy at Hotel Santa Ana. 45 dollars for a room with two double beds. We would have paid 500. Small rooms but spotless. Plenty of hot water which felt good after 5 days with no shower and soft comfy beds. Plenty of places to eat within walking distance. We stayed 4 nights until we were able to get a flight back to USA. The hotel has lots of character and charm. It was a life saver for our family.

  • Stayed October 2005, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank edibill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Santa Ana

Property: Hotel Santa Ana
Address: Calle 60 Y 62, Merida 97135, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #40 of 103 Hotels in Merida
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Santa Ana 3*
Number of rooms: 49
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