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“BEWARE OF THE HOUSE NEXT DOOR”
Review of Hotel Julamis

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Hotel Julamis
Ranked #4 of 105 Hotels in Merida
Certificate of Excellence
Reviewed 20 February 2014

I am a careful, well-traveled individual, who books early for an upcoming trip and chooses only the most highly recommended hotels. Until my recent experience at Hotel Julamis, my approach for the past 8 years has worked very successfully.

Six months before visiting Merida, I sought a good B&B for a week's holiday with a friend. Based on the excellent Tripadvisor reviews of Hotel Julamis and of its owner, Chef Alex, I requested a room with 2 beds. Chef Alex informed me that the only room he had in the B&B hotel with 2 beds was booked, but that he could offer the house/apartment next door (at a higher price/night). He assured me that this accommodation was lovely and just as nice or better than the rooms in the hotel. I sent him a deposit.

We arrived quite late on Saturday to meet a very friendly and amusing Chef Alex, just as the reviews had stated. Unfortunately, our warm welcome ended when we saw our accommodation!
Not only was the place run-down with peeling paint on the walls, it was also so dusty/dirty that one could measure the height of the dust with a ruler, and there was thick black mold between the bathroom tiles. Although very unpleasant, we took our showers that evening and went to bed. That night was when my healthy friend started coughing. She woke the next morning with head and chest congestion (that disappeared within an hour of our departure for sightseeing).

Chef Alex seemed such a nice man that we decided to say nothing and spend a second night (Sunday) there, just in case my friend's symptoms were a fluke and had nothing to do with the accommodation.

Unfortunately, that next night, my friend coughed continuously, and the following morning (Monday), she woke up extremely congested. After breakfast, my friend told Chef Alex that she was ill, likely from the dust and mold. She asked if there was anything he could do to assist us. Chef Alex told her that he would be able to move us into the B&B on Wednesday. We decided that we would stay the 2 additional nights and make the move on Wednesday.

In the meantime, the dust and dirt were left untouched in our accommodation, and we tried to cope with the situation.

On Tuesday, we asked Chef Alex what time we would need to be packed and ready to move on Wednesday. He then informed us that now the room would not be ready until Thursday. And that was the last time that Chef Alex treated us in a polite manner.

We decided then that we had no choice but to leave. On Wednesday morning, we asked Chef Alex if there was anything at all he could do to help us. When he said “NO!”, we informed him that we simply could no longer stay due to my friend’s inability to cope with the dust and mold in the house.

Then, things became truly ugly: I handed Chef Alex the cash to pay for the (4) nights we had stayed. When he insisted that we owed him for the entire 7 nights that we had reserved, I disagreed, stating that he had misrepresented the accommodation and that this was a health issue. To our shock, he again insisted that the house/apartment was just as nice and clean as the rooms in the main B&B!

For the reader’s information, I have attached 4 photographs showing the house/apartment so that you can judge for yourselves.

The final straw in this distressing scenario was when Chef Alex dialed the police, asking them to come and arrest us for not paying our bill!

Fortunately, our taxi arrived before the police did, and we quickly left. The sound of the door slamming behind us was the last we heard from Chef Alex!

Room Tip: Never stay in the apartment/house next door.
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  • Stayed: February 2014, travelled with friends
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15  Thank Chercheure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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213 - 219 of 717 reviews

Reviewed 20 February 2014

Just returned from an 11 day vacation to various parts of Mexico. Hotel Julamis was one of the highlights of our trip! The accommodations are impeccable in all ways. Spotless, luxurious beds and linens, incredible breakfast prepared and served by the charming host Alex. Tequila tasting at sunset on the upper deck provides a nice way to meet and chat with the other guests.
Alex has a wealth of information and went out of his way to make our stay memorable. We will definitely return and can highly recommend Hotel Julamis.
Thank you Alex!
Maureen and Jeff
Toronto

  • Stayed: February 2014, travelled as a couple
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1  Thank Maureen-Jeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2014

This hotel in Merida is an absolute gem. It is small, just seven rooms, so the owner, Alex, gives excellent personal service to every guest. In addition to refrigerators in every room stocked with complementary water and beverages, Alex personally prepares a fantastic breakfast every morning and serves it in a delightful indoor patio. In the evenings he puts out complementary tequila for guests to enjoy while mingling on the roof garden. Additionally, he will book tours, call taxis, provide city information, and whatever else is required to make your visit completely unforgetable. The address of the hotel can be somewhat confusing. Just understand that it is on the northeast corner of Calle 54 and Calle 53. (The hotel sign is very indistinct and easily overlooked.)

  • Stayed: January 2014, travelled with friends
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1  Thank SugarRol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2014

Having travelled over many years to nearly 50% of the countries in the world, I have never experienced a host as good as Alex, he is what makes this place special. His desire to make your stay memorable is clear, his knowledge of the area is most useful and he delivers his breakfasts will skill and great imagination, we looked forward to each morning. The rooms are good and clean , the location allows you walk to every place of interest, I wouldn't consider staying anywhere else in Merida.

Room Tip: We chose Ramon which was fine, at the back so no road noise, for a longer stay we might choose a lar...
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  • Stayed: February 2014, travelled as a couple
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Thank Ian_and_Chris-Leeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2014

My stay at Hotel Julamis was one of the most rewarding times I have had. The Hotel is quaint and convenient for walking into the historic district of Merida. Alex, as usual, goes above and beyond the normal owner, chef label. If you are expecting bacon and eggs for breakfast stay someplace else. His presentation and flavors are unique. The ambiance of the hotel is quiet and warm. Rooms take you back to the 20's. Pictures do not do it justice.

  • Stayed: February 2014, travelled with friends
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Thank Jennifer s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2014

I don't know what else I can add to the past several reviews, all are true. Alex has many years in the hospitality industry and it shows from the extra touches like nightly happy hour on the third floor terrace where you have the opportunity to meet fellow travelers from their 20s to 70s and beyond to the complimentary bottles of water/beer/soda refilled daily, the amazing breakfast, and complimentary use of internet on a laptop located in the lobby.

Julamis is well located for all activities and Alex will help ensure you have positive experiences during your stay.

(Thank you again Alex for driving us in the rain to meet a friend for dinner when taxis were in short supply and all the other "fixes" you took care of during our stay. Our regards as well to all our new friends met at Julamis!)

Room Tip: Ixil was great for friends sharing - huge room with two beds and large bathroom with extended vanity...
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  • Stayed: February 2014, travelled with friends
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1  Thank WarmWeatherValerie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2014

It is often difficult to live up to rave reviews, but this place does just that. There are new owners, and Alex (and Mary) are attentive to every detail of your stay. The rooms are immaculate and comfortable, and the frig stocked with water, soft drinks, and beer every day was an unexpected luxury. Alex is a trained Swiss chef, and delights in serving gourmet breakfasts...different every day. He makes his own croissants, and you've never tasted a more delicious version. The croissants and sweet breads are accompanied with fresh fruits (often blueberries, raspberries and strawberries!), juice and delicious brewed organic coffee, served in the patio of hanging vines and flowers and a floor of hand-painted tiles a hundred or more years old. The second course is an egg dish or similar. One day we had omlettes with Alex's homemade sausages. Another day we had Duck filled crepes and, on a third day, his version of Mexican Moussaka . We kept getting surprised by his creative morning delights. Every evening Alex serves a variety of Tequilas on the uppermost rooftop deck where you can meet the many interesting guests, watch the sunset and hear the squawking parrots settle down in the nearby trees. At night, the hallways are lighted with sparkling candles and lamps....all very romantic. Alex is on hand all the time to book tours, answer questions, direct you to his, and then your, favorite restaurants, mark up maps on how to get in/out of Merida without too much traffic, or find your favorite team football or soccer game on the TV. It is hard to imagine a more perfect location...close enough to the center (about 5 blocks over safe streets), but far enough to not hear loud traffic or music from nearby bars. The location is a bit hard to find, but GoogleMaps got us there without any wrong turns. Parking is safe, on the street, and usually not too difficult to find. You will want to leave the car and walk to all the museums and restaurants, because the streets are narrow and busy in the tourist areas. This is a delightful lodging choice, a good value, in a fascinating historical city, and any room would be a winner. It books up far in advance, so think ahead a few months.

Room Tip: We only saw Kabah, but it was quite special.
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  • Stayed: January 2014, travelled as a couple
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1  Thank ocotillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Julamis

Address: Calle 53 #475B x Calle 54, Merida 97000, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites
Hotel Style:
#1 Romantic Hotel in Merida
#1 Best Value Hotel in Merida
#10 Business Hotel in Merida
Price Range: £29 - £52 (Based on Average Rates for a Standard Room)
Number of rooms: 7
Official Description (provided by the hotel):
Hotel Julamis is an urban affordable retreat located within Merida’s Historic District where its personalized service will meet up your expectations and guide your daring explorations throughout Yucatan’s Mayan world, ecological reserves and tranquil beaches. The hotel is composed of two floors accommodating one master suite and 6 standard guest rooms, each with private bathrooms, A/C and mini bars. There is a central courtyard with a lush garden where a complementary… ... more   less 
Also Known As:
Julamis Hotel Merida

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