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“Nice hotel if you are on a budget”

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Hotel Alux Playa del Carmen
Ranked #174 of 217 Hotels in Playa del Carmen
Reviewed 18 February 2014

I spent a night here with a few cycling friends while we regrouped before our cycling adventure around this part of Mexico and Belize. The hotel was nice and clean and the staff very friendly and helpful. They allowed us space to assemble our bikes and also allowed us to keep our bikes safely in our rooms over night. They even allowed us to store our bike boxes there in a store room for two weeks so we could pick them up on our return. I would gladly stay here again.

Room Tip: If you are bringing your bike ask for a room on the ground floor so you can easily roll it into the...
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  • Stayed: January 2014, travelled with friends
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1  Thank KerryVDZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14 - 20 of 76 reviews

Reviewed 14 February 2014

This hotel is not the best, but ok. They bring they're children to work everyday, and its many of them. Hotel closes down at 23:00 every night so you have to knock on the door if you are coming home "late". The staff is not the best. We traveled with a travel agency from norway (star tour) on a cheap ticket so we got what we paid for. If you want a kidsfree holiday this is not the hotel for you.

Stayed: January 2014, travelled with friends
1  Thank Holgrs1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

We were happy with the one night stay overall. We got the special rate of $35 a night. The room was clean but the water doesn't get very warm in the shower. We had a quiet night and near 5 Ave. and that's what we wanted. I appreciated that they had filtered water available to fill up our bottles.

  • Stayed: October 2013, travelled with friends
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2  Thank dprez1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2013

I reccomend this for rest only, it´s fine, poeple friendly, cheap and clean :)

i stayed for a couple of nights and I pay single room only 40 dolalrs per nights which it was good
and of course people are friendly they have security box at the reception.

Room Tip: security box at the reception
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  • Stayed: June 2013, travelled with family
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3  Thank onn_toi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corporativo H, General Manager at Hotel Alux Playa del Carmen, responded to this reviewResponded 26 August 2013
Google Translation

Gracias por su recomendación. Estamos ubicados en un área de Playa del Carmen donde ciertamente uno puede caminar a varios lugares como la playa, la 5ta Avenida, restaurantes, tiendas y oficinas. Esta ubicación también nos deja en una calle, que no es principal, y asi uno puede descansar con mayor tranquilidad, Esperamos verle en su siguiente visita.

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Reviewed 16 February 2013

We where looking for a nice place to spend a couple of days in playa del carmen. After checking in we where told that we would get a kitchen. After a while we´ve been told that we only get a kitchen (grill, plates etc.) if we would pay the whole amound of our stay. That wasnt mentioned before. Well anyway we payed and left the key for them to insert the grill etc. into the room. After coming back nothing has changed in the room. They told us that we wouldnt get a grill etc. because they dont provide that and that we wont get breakfast included because we didnt booked online. That was really dissapointing for us as the kitchen was the main reason why we choose this hotel. The conversation wasnt as polite as it should be.

Besides of that the AC and the hot shower and specially Internet wasnt working. The best thing of all, one of the stuff knocked on our door like 5 times while we where sleeping -even having a "please dont disturb sign" on the door- to tell us to pay more because she has forgotten to add the tax and some other fees. She just entered the room without permission. Fix price which I and they agreed on was 500Pesos incl. tax now we where wondering why they wanted more money.

As all of the stuff where not able to speak nor to understand english I insist to speak with the owner. After that request I was told, that they dont have the owners number because of security reasons and that they would be responsible for everything.

This was a very unpleasant stay for us. Very very noisy as it seem that the stuff bring theire kids to work every day.

At the end they told us to leave because we didnt agree to pay something on top for no reason. We where really dissapointed and couldnt believe theire behavor. We decided to leave immediately and wanted our money back which we payed for the next night in advanced. They resist to gave us the money back.

Very agressiv and unpolite stuff and nobody seem to care about the guests. Even our neighbours had a complainmend to make.

We are long travellers on a worldtrip for 1,5 year and never had such a bad experience with a hotel like this.

  • Stayed: February 2013, travelled as a couple
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2  Thank expedition w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXPHOTEL, Manager at Hotel Alux Playa del Carmen, responded to this reviewResponded 18 February 2013

Thank you,

As we all know, tripadvisor works as an outstanding source for travelers to decide for accomodations. Competition and sales make it even more important to provide an excellent service.
We are sorry that in your personal experience, as you expressed in your review, your stay was not favorable. We would had like to address the issues you describe mainly because we find inconsistencies between what you describe and the services we provide.
We would like to comment the following:
Taxes are included in all rates given in Mexico
We were unable to find in our records the refund mentioned in your review.
The place you describe in your review seems to be a very unpleasant and unfriendly hotel. Most of our reviews picture a different kind of lodging.
We do not offer kitchenette services, we do not mention this in our web page nor is the hotel prepared for those kind of facilities.
Again, we appreciate your review and we are grateful for the time you took to write it. We approach it with a very objective view since we know that experiences are different for every traveler

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Reviewed 8 January 2013

The place is well located: a walking distance from the beach and right nearby the main street, yet far enough to avoid the noise at night. The staff was very nice and welcoming. The hotel is charming also simple. The room was clean and comfortable. The only negative element are the thin walls; we could hear the people next room when they were talking a bit loud or showering for instance. Still, we found that this was a minor inconvenient considering the price of the room and the hotel's location. We would recommend to anyone looking for a not too expensive but clean place to sleep in the area.

  • Stayed: December 2012, travelled as a couple
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2  Thank 426Kiwi426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXPHOTEL, Manager at Hotel Alux Playa del Carmen, responded to this reviewResponded 18 February 2013

Thank you for your review. Like cold water in a warm day!

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Reviewed 6 January 2013

Hi GUys, I used to go to Playa del Carmen twice per year
I am mexican and like to visit different hotels and resorts with all inclusive service.

Let me tell you this time I wanted to do something more personal. I went in December for 4 days to Playa del Carmen, and found this hotel close tot the 5th Avenue HOTEL ALUX,
I want to keep simple my review CLEAN, FRIENDLY STAFF, CLOSE TO THE 5TH AVENUE( where all the bars, rest, discos are located) and CHEAP!!!!

Yes, even thougth it was December, this htl keep their rates always, that´s why always is fully booked, but you can make reservations by email and they respect everything. You should try this, rates are 2 people in standard double 65 dollars approx.

I will definitevely will go back when I want a place where to stay and if you want continental breakfast you pay 3 dollars more ( coffe, juice, butter, toast, milk) I like this kind of stays as I can have lunch or dinner wherever I want. You should try :) any question do not hesitate to ask me !

Room Tip: security box at the reception
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  • Stayed: December 2012, travelled with friends
    • Value
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    • Sleep Quality
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1  Thank onn_toi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AXPHOTEL, Manager at Hotel Alux Playa del Carmen, responded to this reviewResponded 18 February 2013

Thanks!

Your review is encouraging because it represents we fulfilled our goal at providing good and affordable accomodation and an alternative to the more expensive hotels.

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Additional Information about Hotel Alux Playa del Carmen

Address: Calle 14 Norte | Between Av 10a & 15a. Lote 11 Mza 122, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #174 of 217 Hotels in Playa del Carmen
Price Range: £32 - £46 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Alux Playa del Carmen 2.5*
Number of rooms: 10
Official Description (provided by the hotel):
Hotel Alux Playa del Carmen is a small hotel built in a Mexican hacienda style. The guest rooms are spacious and comfortable with ironwork details, colorful tiles and original floors. All of the rooms are located around an open veranda. These small details can also be seen throughout the hotel. The hotel offers modern commodities at affordable rates. Therefore, ideal for the independent traveler, either for business or pleasure, because it allows him/her to maximize his/her budget without sacrificing quality or service. ... more   less 
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Also Known As:
Hotel Alux Playa Del Carmen Mexico/Riviera Maya

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