As many other reviewers have said, this place is clearly in a transition. There were many aspects of the hotel that were disappointing. I have traveled to a lot of places all over the world. This was the first time I felt compelled to write a review about a poor experience.
1 Room - My husband and I paid for the garden room with a plunge pool. However the plunge pool did not work. There was a mini fridge in the room, however it never worked. When I asked the front desk about getting a new one, they said that they were broken. I asked for ice and they wanted to charge me $2/bucket of ice. The air conditioning went out every night and the room was sweltering. We didn't want to open the window because we also had cockroaches in the room and other people had bats and major bugs in their rooms. **The sheets were never changed in the 5 days stay. I understand the concept of saving water by reducing laundry, but thought this was unacceptable.
2 Food and service - the food was very good, however the service was disappointing. Lunch often took 1-2hours to arrive. I received a dish that I did not order and when I told them I couldn't eat it (due to dietary restrictions), they told me that I had to pay for it anyway. I insisted I did not.
3 Pool - the pool area and view is now obstructed by a newly constructed, poorly placed administrative building. There aren't many chairs by the pool, no real entrance into the pool, and no umbrellas to shade yourself.
4 Overall - During the day, dozens of sales meetings were going on. This was very odd because they seemed to put more effort and salesmanship into selling to future guests that making their current guests happy.
For such a steep price tag, I expected more. I would not return to La Reve and think there are many, nicer, more customer-focused places in the area.
- Official Description (provided by the hotel):
- Le Rêve Hotel & Spa is a luxury and modern boutique hotel in Playa del Carmen. With a unique collection of 28 rooms overlooking the Caribbean Sea with the perfect blend of nature, peace, gastronomy and mexican hospitality. Our guests are able to book just the hotel room or they can indulge with our unlimited food & beverages "Gourmet All Inclusive A la Carte" . ... more less
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- Also Known As:
- Le Reve Hotel And Spa
- Le Reve Hotel Playa Del Carmen
- Le Reve Playa Del Carmen
- Le Reve Hotel & Spa Mexico/Riviera Maya - Playa Del Carmen